Cisco Lugo
Cisco Lugo at Southern Acura Newport News

Cisco Lugo | Page 14

Service Advisor

Southern Acura Newport News

12501 Jefferson Ave
Newport News, VA 23602

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5.0
669 Reviews
5.0

669 Reviews

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669 Reviews of Cisco Lugo

October 16, 2025

Dealership Rating
Employee Rating

Cisco was outstanding! From the time I got there, him and other coworkers treated me amazing and I felt very taken care of. From intake then to diagnosis then at the end wh More

by T_MOORE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek, Jessica Goodale

Oct 16, 2025

Southern Acura Newport News responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

October 15, 2025

Dealership Rating
Employee Rating

By far the best service manager I have interacted with since I bought my ‘99 TL. Center gets superior rating because of Cisco Lugo. More

by CBDEXTER
Recommend Dealer
Yes
Oct 16, 2025

Southern Acura Newport News responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

October 13, 2025

Dealership Rating
Employee Rating

I like coming to get my oil change and state inspections done here. They seem to always be done in a timely manner, and the desk agents always have a great attitude. More

by CjC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

October 11, 2025

Dealership Rating
Employee Rating

I’ve been taking my Acura’s here since 2009 and love everyone I’ve encountered! Great service, helpful and friendly people!! More

by jtlett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek

October 10, 2025

Dealership Rating
Employee Rating

Excellent service. The staff is professional, knowledgeable and personable. They know how to take care of the customer. More

by christophernorcross
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek, Jessica Goodale

Oct 10, 2025

Southern Acura Newport News responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

October 10, 2025

Dealership Rating
Employee Rating

Crisco is an excellent service manager. So personal and knowledgeable. Makes you feel he cares. More

by giilady1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 10, 2025

Southern Acura Newport News responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

October 10, 2025

Dealership Rating
Employee Rating

Kevin was very helpful and customer friendly I appreciate his help for my service I strongly recommend this service center Technician was very knowledgeable More

by Sunil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek, Jessica Goodale

Oct 10, 2025

Southern Acura Newport News responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

October 09, 2025

Dealership Rating
Employee Rating

Great dealership. Very knowledgeable and thorough. Easy to talk to and they keep you updated daily. More

by CHRISTHETECH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brett Whitney

Oct 09, 2025

Southern Acura Newport News responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

October 09, 2025

Dealership Rating
Employee Rating

CAn always count on excellence with Kevin and good advice for what my car needs to maintain its optimum performance as it gets older. Love him. More

by FOFANALANA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek

Oct 09, 2025

Southern Acura Newport News responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

October 09, 2025

Dealership Rating
Employee Rating

The service I received was great. The service advisor was honest and respectful towards me and the needs of my vehicle. Great job Jessica More

by SIRMILEP87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek, Jessica Goodale

Oct 09, 2025

Southern Acura Newport News responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

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