Cisco Lugo | Page 23
Service Advisor
Southern Acura Newport News
12501 Jefferson Ave
Newport News, VA 23602
669 Reviews
Write a Review669 Reviews of Cisco Lugo
August 21, 2025
Service was fantastic. Kevin was able to get me in and out. I will continue to get my service done at Southern. Kevin was able to get me in and out. I will continue to get my service done at Southern. More
Other Employees Tagged: Kevin Rafeek
August 21, 2025
The experience was good and my issue got taken care of cordially and professionally. The staff was respectful, but should address customers with a Mr. or Mrs/Ms and the last name rather than by their firs cordially and professionally. The staff was respectful, but should address customers with a Mr. or Mrs/Ms and the last name rather than by their first name. More
Other Employees Tagged: Kevin Rafeek
August 19, 2025
Although Acura was displaced, they still gave “wow” and exceptional service and kept a smile, politeness and professionalism. I received A+ experience and since I purchased my 2005 Acura RL, I continue exceptional service and kept a smile, politeness and professionalism. I received A+ experience and since I purchased my 2005 Acura RL, I continue to obtain exceptional service. More
August 18, 2025
Service manger Cisco is very professional and caring when customer concerns require addressing. I have a disability and he takes that into consideration and makes my visit effortless customer concerns require addressing. I have a disability and he takes that into consideration and makes my visit effortless More
August 17, 2025
This dealership has a great manager in Cisco and they were prompt in taking care of my service appointment and keeping me informed of the progress. I love the complimentary car wash which is a bonus to m were prompt in taking care of my service appointment and keeping me informed of the progress. I love the complimentary car wash which is a bonus to me. I highly recommend this dealership. More
August 17, 2025
The best customer service experience at any car dealership I have ever been to! Top notch dealership I have ever been to! Top notch More
Other Employees Tagged: Kevin Rafeek
August 17, 2025
Received courteously; served expeditiously. Agent cheerful and engaging. Waiting area clean and comfortable, although television channel not my choice and no remote to change it. Agent cheerful and engaging. Waiting area clean and comfortable, although television channel not my choice and no remote to change it. More
August 17, 2025
You guys always do the best for service and I appreciate the guidance for repair when you do not offer the repairs needed, that is important! Plus, you have great coffee. the guidance for repair when you do not offer the repairs needed, that is important! Plus, you have great coffee. More
Other Employees Tagged: Kevin Rafeek

