Cisco Lugo
Cisco Lugo at Southern Acura Newport News

Cisco Lugo | Page 22

Service Advisor

Southern Acura Newport News

12501 Jefferson Ave
Newport News, VA 23602

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5.0
669 Reviews
5.0

669 Reviews

Write a Review

669 Reviews of Cisco Lugo

August 29, 2025

Dealership Rating
Employee Rating

Cisco was very communicative, helpful and friendly. I very much appreciated his attentiveness and clear communication. More

by sunnygretsky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

August 29, 2025

Dealership Rating
Employee Rating

Southern Acura has always been my go to for my 2009 Acura. The staff is extremely knowledgeable with positive attitudes. I recommend this dealership for all of your service needs. More

by nupe81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek

August 28, 2025

Dealership Rating
Employee Rating

Jessica is always great she kept me informed and answered all my questions thank you again More

by denniskim35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica

August 27, 2025

Dealership Rating
Employee Rating

I thought the video made of what was wrong with my car was helpful and well put together. They are honest and hard working people. Everything went well at checkout and I would recommend them to anyone. More

by Andrea.freeland1969
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek

Aug 27, 2025

Southern Acura Newport News responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

August 27, 2025

Dealership Rating
Employee Rating

Great customer service! Cisco is very knowledgeable and helpful. All service staff are friendly and courteous. More

by GDFORD2230
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek

Aug 27, 2025

Southern Acura Newport News responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

August 27, 2025

Dealership Rating
Employee Rating

The service staff are technically proficient while being customer friendly. I trust what the service mangers tell me. More

by GCOBB29.GC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek

Aug 27, 2025

Southern Acura Newport News responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

August 26, 2025

Dealership Rating
Employee Rating

Outstanding staff would recommend everyone to take there car there for service. If you are looking to buy a car look up Devin Sheldon he a great salesman. If he doesn't have it there he'll find it for you. More

by DELISA10759
Recommend Dealer
Yes

Other Employees Tagged: Devin Sheldon , Jessica

Aug 27, 2025

Southern Acura Newport News responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

August 25, 2025

Dealership Rating
Employee Rating

Jessica Goodale was easy to work with. Service area was clean and we'll lit. Everything went smoothly. More

by YRKTWNG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek , Jessica Goodale

August 21, 2025

Dealership Rating
Employee Rating

I find them to be a very friendly and trustworthy service center. I always use Southern Acura for my cars. More

by JCB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek

August 21, 2025

Dealership Rating
Employee Rating

Cisco was extremely welcoming and made the process super seamless. Excellent communication and transparency from the whole team. More

by Marley G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek

Aug 21, 2025

Southern Acura Newport News responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

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