Claire Whalen | Page 5

This place is awesome, Mark and Claire were so helpful! Would definitely recommend this place as a go to! Would definitely recommend this place as a go to! More

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Great experience getting my new ride. Everyone was very friendly and helpful in getting me a vehicle for my growing family. friendly and helpful in getting me a vehicle for my growing family. More

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EDIT: I was personally contacted by a team member shortly after posting this review and bribed to remove it claiming that one of the ladies that were AMAZING to me would “lose her job”.… sad. DO BETTER A after posting this review and bribed to remove it claiming that one of the ladies that were AMAZING to me would “lose her job”.… sad. DO BETTER Ah, so much to say about this business. I was looking to sell my 2016 VW Jetta and I got a message from Claire on Facebook Marketplace. We set up a day and time for me to bring the Jetta in. I was very pleased with my service working with her. She was amazing, very helpful and friendly. I was told I would get my loan paid off maximum of 10 days from the day I sold it to them. 10 days go by, still no payment. I contact my bank and they haven’t received anything. So I call the dealership and explain that no payment has been received. This time around I spoke to JOE. My interaction with him was EXTREMELY disturbing. He was very nasty and disrespectful to me and not to mention, also told me to watch my mouth when I made a statement containing “This is xxxxxxxx” . I was referring to the fact that my loan hadn’t been paid off yet. They were being very sketchy and said they “couldn’t locate the payment” and they couldn’t tell me if it was electronically sent or mailed. They refused to give me any type of tracking number as well. I was then told that the payment was sent through and already processed when it WASN’T (15 days in). They then told me to wait another 3-4 days for processing. NOTHING. They blamed it on my bank and said there was nothing more they had to do. So 18 days go by and I still don’t receive my payment. My bank, the dealership and I did a SECOND three-way call and we spoke to Stephanie & Caitlyn this time. They both were SO helpful. Caitlyn reached out to their third party that deals with the payments and we found out they actually never sent the payment. Finally 23 days later, my loan was paid off and taken care of. I will never return again and never recommend this dealer to anyone. Although Claire, Stephanie and Caitlyn were amazing, my experience overall was awful. And to Joe- I hope you grow up and learn to speak to customers with respect. Maybe that will help with potential customers in the future and self growth! More

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Claire was amazing! She helped me work out a deal and got me into a car that I really wanted. Every other dealership was rude to me and I appreciate how much effort she put into making everything right for m me into a car that I really wanted. Every other dealership was rude to me and I appreciate how much effort she put into making everything right for me More

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Great experience! Claire was amazing! Sold both me and my significant other suvs. Both beautiful cars! Amazing customer service! Got us into what we wanted! significant other suvs. Both beautiful cars! Amazing customer service! Got us into what we wanted! More

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They have very nice employees. They work hard to get you in a car. I have tried several of dealership and they could not help me but Auto first could. in a car. I have tried several of dealership and they could not help me but Auto first could. More

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I had a great experience I didn't have to do much looking it was the style of car I wanted and for a good price. The sales person was very friendly and informative. it was the style of car I wanted and for a good price. The sales person was very friendly and informative. More

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They went the extra mile to help us get a good deal the team is really good Claire and mark were very helpful and polite i am sure I will be back team is really good Claire and mark were very helpful and polite i am sure I will be back More

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I would recommend this dealership. The courteous professional staff worked to get us the car we wanted at the price we needed. Claire was our salesperson with patience and kindness. John was the fin professional staff worked to get us the car we wanted at the price we needed. Claire was our salesperson with patience and kindness. John was the finance guys who made it happen. Kudos to you all More

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Quick and easy financing. Took my trade no problem. Went in around 2pm and I left around 4 with everything done and signed. Highly recommend Went in around 2pm and I left around 4 with everything done and signed. Highly recommend More

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