Claudia Smith | Page 3

Well, it started off with an oil change and ended with me having to replace the hood latches on my Jeep. One of the technicians I guess did not see the keyhole on the hood latch proceeded to yank it off brea having to replace the hood latches on my Jeep. One of the technicians I guess did not see the keyhole on the hood latch proceeded to yank it off breaking the lock. It would not have bothered me if they had said something before they let me drive my Jeep home with a single latch, holding my hood down. When I noticed what happened I reached out to the lot. I had to drive back to the lot to show them that it was broken. They told me to order a new set, which I did and send them the invoice and they would reimburse me. When I sent the invoice, they gave me a credit to my account. I asked for an actual refund of a check, which of course red tape three weeks later still have not seen the check for the replacement hood latches. I really like the sales people here, but I will not be coming back to get my vehicle service here ever again. The fact that they allowed me to drive home with one hood latch, broken speaks volumes for how much stuff they cover up and don’t tell customers More

by Ralph.t.hewitt Verified Customer Verified Customer

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Great experience! Claudia was very easy to work with! No pressure! Finance department was quick and did not take up a lot of my time or pushy trying to sell me differe Claudia was very easy to work with! No pressure! Finance department was quick and did not take up a lot of my time or pushy trying to sell me different products for my new purchase on a vehicle! Very courteous and friendly dealership! This is my second purchase from this dealership. More

by RGGRAHAM2000 Verified Customer Verified Customer

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Claudia did a great job dealing with my xx and selling me a truck. Top notch!! a truck. Top notch!! More

by jeremiah.cucci Verified Customer Verified Customer

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The sales team went above and beyond to find us exactly what we were looking for. Claudia was amazing to work with. what we were looking for. Claudia was amazing to work with. More

by hannahandbrett Verified Customer Verified Customer

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Thank you for finding the jeep I wanted. Everyone was knowledgeable and helpful. The process was simple Everyone was knowledgeable and helpful. The process was simple More

by ksuhewitts Verified Customer Verified Customer

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Claudia went beyond is showing me vehicles and explaining everything! Wonderful experience When I got there Nick couldn't find vehicle I drove 75 miles to look at but with Claudia's help I did find a jeep. everything! Wonderful experience When I got there Nick couldn't find vehicle I drove 75 miles to look at but with Claudia's help I did find a jeep. More

by katienks Verified Customer Verified Customer

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Claudia was the best! She made a complicated process very easy. All customers should go directly to her to make the new car journey simple as possible. She made a complicated process very easy. All customers should go directly to her to make the new car journey simple as possible. More

by mikeandtraci777 Verified Customer Verified Customer

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Overall, I had a great experience at the dealership. The staff was knowledgeable, the selection was solid, and the process went smoothly once we got started. However, I was a bit disappointed that we we The staff was knowledgeable, the selection was solid, and the process went smoothly once we got started. However, I was a bit disappointed that we weren’t greeted or acknowledged when we first arrived. We had to ask for help before anyone engaged with us, which didn’t set the best first impression. That said, once we were assisted, the service improved significantly and everything else went well. I’d still recommend this dealership, but I hope they work on being more welcoming to customers as they walk in. More

by jsalcedo661 Verified Customer Verified Customer

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Everyone was excellent and super polite and the process was super fast and they valued my time was super fast and they valued my time More

by grendelprimex1 Verified Customer Verified Customer

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Fantastic dealership. Would highly recommend to anyone looking for a jeep, and Claudia was amazing to work with and very thorough on every part of the process Would highly recommend to anyone looking for a jeep, and Claudia was amazing to work with and very thorough on every part of the process More

by GOLFXXL Verified Customer Verified Customer

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