Kendrick Lintecum

The service department at this dealership consistently disappoints. Stellantis itself was extremely disappointing for taking over a week to respond on a recall notice which resulted in no real change to t disappoints. Stellantis itself was extremely disappointing for taking over a week to respond on a recall notice which resulted in no real change to the vehicle, which they apparently could have completed much quicker. The Olathe chrysler dealership is similarly disappointing because despite keeping our vehicle for over a week and driving it at least 25 miles they did not refuel or charge the vehicle and left it dirty with obvious marks from service team members. Our individual service rep is fine and mostly responsive however is clear this dealership does not prioritize customer satisfaction at all. We would definitely not recommend this service department but it's the only close chrysler dealership so we are forced to deal with them for the issues that continue to pop up in our pacifica. This makes us never want to purchase a chrysler or Stellantis product again. More

by Tigerashley Verified Customer Verified Customer

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Service center was friendly, professional and got me in and out on time with services completed and out on time with services completed More

by deborahmoreno.granuzzo Verified Customer Verified Customer

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The service adiser Luke and the tech did an amazing job. Got it done same day too. Got it done same day too. More

by SBURRIS71 Verified Customer Verified Customer

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Kendrick kept me updated on my repairs, and helped me with my warranty company to make sure they covered the repairs I needed/wanted. with my warranty company to make sure they covered the repairs I needed/wanted. More

by cobyrhynn Verified Customer Verified Customer

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Rude and condescending staff who offer no problem solving or suggestions and get annoyed when asked to explain things. Bringing your vehicle here for servicing offers no advantage over an independent car sho or suggestions and get annoyed when asked to explain things. Bringing your vehicle here for servicing offers no advantage over an independent car shop. It’s more expensive, the people suck, it takes forever even when you have an appointment, and they charge a fee to use a credit card. More

by kemedley Verified Customer Verified Customer

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Overpriced, highway robbery for 0 real help. Absolutely a joke of a dealership. We will never be back and have let all our friends, co workers and social media know Absolutely a joke of a dealership. We will never be back and have let all our friends, co workers and social media know More

by shipley.christine1993 Verified Customer Verified Customer

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Very helpful and informational on what was needed during service and was kept up-to-date on all information due to service on my vehicle service and was kept up-to-date on all information due to service on my vehicle More

by jimmymatz Verified Customer Verified Customer

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I feel like the service did not match the price I paid! I will not be coming back... I will not be coming back... More

by nicomontagne3 Verified Customer Verified Customer

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Issue resolved, I came in with an idea of the problem and solution, alerted the technician and I was correct. Unfortunately while at the shop the front windshield got scratched on the inside driver area abou solution, alerted the technician and I was correct. Unfortunately while at the shop the front windshield got scratched on the inside driver area about 2 inches long. Waiting to hear back about a recall resolution and when I can get that issue addressed with my vehicle. If I had been responded to already the rating would be higher. No answer yet today 1/17/25 when question asked 1/8/25 in a text that said for future vehicle questions to ask that text message string. More

by Amykipping Verified Customer Verified Customer

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Service was good and fast, the shuttle was very convenient, the cashier sucked she had such a xxxxty attitude. convenient, the cashier sucked she had such a xxxxty attitude. More

by tucktools Verified Customer Verified Customer

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