Claudio Perez | Page 3

I continue to have an outstanding experience every time I bring my Alfa Romeo in for service. Claudio consistently goes above and beyond to make the entire process easy and stress-free. He is always friendly bring my Alfa Romeo in for service. Claudio consistently goes above and beyond to make the entire process easy and stress-free. He is always friendly, professional, and genuinely cares about his customers. His communication is exceptional—he keeps me updated throughout the process, follows up when he says he will, and always makes sure I’m in and out as quickly as possible without sacrificing quality. I especially want to thank Claudio for taking the extra time and effort to work with the warranty manager to obtain approval for my steering wheel replacement. He didn’t just process my service request—he truly advocated for me and made sure everything was handled properly. That level of dedication and customer care is rare and very much appreciated. A special thank you also to Sergio, the technician, for the excellent work replacing my steering wheel and performing a thorough four-point inspection. I truly appreciate him taking the time to identify a few maintenance items that will need attention in the future. It’s reassuring to know my vehicle is being cared for by someone who is thorough and takes pride in his work. Claudio has earned my trust over the years, and it’s because of employees like him that I continue to return to this dealership. His dedication, professionalism, and kindness never go unnoticed. Thank you, Claudio and Sergio, for another exceptional service experience. You are both a tremendous asset to the dealership! Sincerely, Stephanie Lopiccolo More

by Stephanie Verified Customer Verified Customer

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They were able to figure out the issue in a timely manner They were friendly They were friendly More

by brianlantana Verified Customer Verified Customer

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The work was done properly and timely but I was also told my car would be washed and vacuum and that was not done. my car would be washed and vacuum and that was not done. More

by MICHELLEEBULLARD Verified Customer Verified Customer

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When choosing my car the amazing service I get from Claudio always influences what I buy. It is so importation trust your dealer and service advisor!! Claudio always influences what I buy. It is so importation trust your dealer and service advisor!! More

by BOURSTM Verified Customer Verified Customer

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Claudio was empathetic, understanding and knowledgeable. He was able to confirm suspicion of what was wrong with my car assuring me they could fix the problem and got me in ASAP! I have a 2019 Giulia th He was able to confirm suspicion of what was wrong with my car assuring me they could fix the problem and got me in ASAP! I have a 2019 Giulia that I had rotors and pads replaced at another location, leaving the breaks spongy, dangerous to drive and with a bunch of error codes on dash. Service department was able to fix the issues and clear all codes as Claudio had assured. Couldn’t be happier! Truly, Thank you! More

by verannika Verified Customer Verified Customer

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2 1/2 hours for an oil change when you aren’t even busy is ridiculous is ridiculous More

by joseph.sitterson Verified Customer Verified Customer

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Claudio tries to help me and he does attempt to get the prices down. The work gets done and I always get a free ride back to the dealership to get my car. My main issue stem with the prices. I have some wo prices down. The work gets done and I always get a free ride back to the dealership to get my car. My main issue stem with the prices. I have some work done on my Fiat at Arrigo but anything I can get done at more reasonable price I get done at other service centers. For example, over $500 for a new battery is way to much. It is hundreds less at other places. And the brake quote from Arrigo was way over what Firestone charges for the same job. If only Arrigo would have matched Firestone's quote they would have earned another $800 from my last visit. More

by THERESASTURDEVANT Verified Customer Verified Customer

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Very good experiences whenever i come in for service. Everyone is super nice, helpful, & my car is always done pretty quick. Everyone is super nice, helpful, & my car is always done pretty quick. More

by lianystomas Verified Customer Verified Customer

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Great shop. .. great customer service work.. My advisor is always on point and always follow up on the car to let me know any updates!!! .. great customer service work.. My advisor is always on point and always follow up on the car to let me know any updates!!! More

by chris Verified Customer Verified Customer

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Claudio was very patient and helpful, the process was easier than I thought it would be. easier than I thought it would be. More

by JRM4040 Verified Customer Verified Customer

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