Claudio Perez | Page 6

Went in for oil change Claudio Perez was amazing as always. Making appointment was super easy and he was great at follow up. Car needs to come back for a check on something and he offered a wide window always. Making appointment was super easy and he was great at follow up. Car needs to come back for a check on something and he offered a wide window over next few days and said he will make sure to get me in and out. Have to drop off car to get car assessed and will provide courtesy loaner. Claudio made sure to keep me updated via text and visited me in waiting room. He made sure car was cleaned after oil change. Tech tha completed the oil change did his inspection and went the video showing things that need to be addressed. Claudio was thorough and made sure everything was explained and what was covered under warranty and what was not while proving estimate for anything that I was responsible for paying. Claudio and the entire team at this location is amazing and always goes above and beyond. Thank you all! Kindly, Stephanie Lopiccolo More

by Stephanie Verified Customer Verified Customer

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I went for my service package plan, but they told me it was not possible and I have to pay ,but last time claudio told me I gave one service left. I did acept to pay but and see if I have to do some thin was not possible and I have to pay ,but last time claudio told me I gave one service left. I did acept to pay but and see if I have to do some thing more. Claudio try tu put me 3900 usd in repair . I went some other place shoing the estamite of Claudio and they was some repair that I did not need . Finaly the other place repair what I really need for 770 usd , Claudio did broke the trust I have for Arigo Palm Beach for 10 years client . I will do my best to not return the your dealer car. More

by OLIVIER KOZEL Verified Customer Verified Customer

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Was able to get my battery replaced the afternoon I called and it was handled in a very timely and efficient manner called and it was handled in a very timely and efficient manner More

by ALAN27558 Verified Customer Verified Customer

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Excellent service -- Claudio is always courteous, helpful, and the ultimate professional. I am very thankful for his expertise and service. helpful, and the ultimate professional. I am very thankful for his expertise and service. More

by bernadettekathryn Verified Customer Verified Customer

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Fast service, advisors were friendly, did an oil change on my car. Will come back again! on my car. Will come back again! More

by jasmineroman093 Verified Customer Verified Customer

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Claudio is a pleasure & very professional & efficient Thank you Claudio Perez, service at Arrigo Alfa Romeo! Thank you Claudio Perez, service at Arrigo Alfa Romeo! More

by RBA10052 Verified Customer Verified Customer

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Great customer service and the mechanic video was very informative. Although no loaner car was provide a ride to and from home was while car was in repair shop. informative. Although no loaner car was provide a ride to and from home was while car was in repair shop. More

by KW0718 Verified Customer Verified Customer

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Claudio is always professional and accommodates whatever car service is needed without hesitation. Great service car service is needed without hesitation. Great service More

by ginamdarr Verified Customer Verified Customer

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Here’s the deal. I am sure on a normal day Claudio and the business are better, but holy moly I should not have to call every few hours to get an update on my vehicle I am sure on a normal day Claudio and the business are better, but holy moly I should not have to call every few hours to get an update on my vehicle and make sure the service would be completed in a timely fashion. I was surprised with a flat tire, so this was not a service scheduled in advance. Despite dropping the vehicle off the previous evening, it still took almost 2 full days to have my vehicle returned. And meanwhile, who knows how long it would have taken had I been more passive and not calling every couple hours. Claudio was perfectly pleasant, but at a certain point, communication is paramount. I appreciate things were busy as it was a holiday week, but this was pretty mind blowingly painful. Not sure if there needed to be more staff on call or what. Yes I will be back because this is the closest Maserati, but I do also feel obligated to provide this review. More

by AJPICCI Verified Customer Verified Customer

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Great experience. The staff was friendly and knowledgeable. They made the process quick and easy. The staff was friendly and knowledgeable. They made the process quick and easy. More

by mmccoy0114 Verified Customer Verified Customer

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