Clay Morgan

Took my Jeep into several other dealerships in area n got charged and they did not fix it. Champion Jeep fix it while I waited! Drives great now and customer service was impeccable! charged and they did not fix it. Champion Jeep fix it while I waited! Drives great now and customer service was impeccable! More

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Watch out for the lying salesman. They lie, they will tell you anything to make a sale. The service department is as big of a joke as the sales department. People please stay away They lie, they will tell you anything to make a sale. The service department is as big of a joke as the sales department. People please stay away from this dealership. You can buy a nice jeep from reputable people somewhere else. These people are crooks. More

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Replaced abs pump returned truck to me three times brake pedal now goes to the floor and barely stops truck. It had good brakes before they touched it. When compared to identical truck night and day differe pedal now goes to the floor and barely stops truck. It had good brakes before they touched it. When compared to identical truck night and day difference. Take your vehicle to another dealership. That is what I will do. More

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I you do bussiness here then you will regret it. I don't see how they stay in bussiness. Certified pre owned not really checked out. Seems everything they say is b.s. see how they stay in bussiness. Certified pre owned not really checked out. Seems everything they say is b.s. More

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Worst client service I have ever experienced Last week I received notification from my family that my father who has been battling cancer was being moved to Hospice and that I should leave Housto Last week I received notification from my family that my father who has been battling cancer was being moved to Hospice and that I should leave Houston to be in Florida as soon as possible. Because I did not know how long I would need to be there I decided that it would make the most sense for me to drive across Friday morning. Unfortunately when I got about 1/2 way there my new jeep that I bought this past summer broke down. I was able to make it to Champions Chrysler Dodge Jeep in Gulfport MS and I proceeded to explain the situation to the service manager that my father was going to pass at anytime and I needed to get to Florida as quickly as possible. I asked him if there was anyway that they could look at my jeep immediately to see what was wrong to either fix it or let me know if it was safe to drive. Initially he simply said "no we wont be able to look at it until the following week" I literally had to beg him with tears running down my face to get them to look at it, which they did. The technician advised me that it appears that the rear differential has a problem and they did not advise driving it. I then asked how quickly they could get it fixed to which I got the response "sometime next week". The complete and utter lack of compassion from this dealership floored me.. I then asked that since my jeep was under warranty if they could provide a loaner car so that I could get back on the road and continue to FL.. The response I got was "no we wont do that". I then had to spend the next hour on the phone trying to make arrangements to get a rental car.. Unfortunately at that time I received word that my father had passed. Needless to say I was not in a good spot mentally. At that point I could have used any help possible. Unfortunately this dealership would do absolutely nothing including not even providing a ride to the rental car company that was only a mile away. Eventually I was able to get the rental car however because so much time had been wasted at the dealership I ended up having to get a hotel and didn't arrive to FL until the following day. Missing any chance to see my father one last time. On Monday I tried to followed up with the dealership to check on the status of the repair. I called four times over the course of the day and went to the service department voicemail each time with never getting a call back. Finally I called a fifth time and asked the person that answered the phone to walk over to the service department and let them know I needed to talk to them.. She went over there only to tell me that they are all busy and I would need to call back later which I never did. Finally on Tuesday morning I was able to speak with someone only to find out they had not even looked at it yet. At that point I was beyond frustrated due to the fact that until it is fixed I am stranded in FL and cant leave until I am able to pick it back up on the way through back to Houston.. I asked them when they thought this would be and they literally could not give me an answer.. At that point I was done with Champions Dealership and contacted a towing service to have it moved to a different Jeep dealership about 15 miles away from the current one. The new dealership which is Bayside Chrysler Dodge Jeep in Biloxi MS is hopefully looking at it today. So far it has been night and day difference with the quality of service.. Words cannot begin to express how angry and dissatisfied I am with Champions Jeep and even though there is not much that I can do about it, I at least wanted to share my story on social media in hopes that it may reach out to someone in the Gulfport MS area that may now at least reconsider going to Champions for a new vehicle or service. Please feel free to share this with as many people as you want maybe at some point it will make it back to Jeep and they can address the level of service that one of their dealerships is providing More

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Diagnostics charges I suggest that the $100.00 fee for diagnostics when a warning light is on be subtracted from the total bill when the dealership does the repairs . Or I suggest that the $100.00 fee for diagnostics when a warning light is on be subtracted from the total bill when the dealership does the repairs . Or atleast give a credit or discount for seniors 65 and older. I had a bill after diagnostics and repair for 2 sensors that were replaced of $320.00 , sensors $70 , diagnostics $100 + labor , taxes and parts = $320.00 , steep for only replacing 2 sensors that only cost $70.00 . More

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Service Department poor Judgement and dishonesty Several months ago my wife took our Dodge Ram in for oil change and tire rotation. She was told by the service tech that she needed new brake pads si Several months ago my wife took our Dodge Ram in for oil change and tire rotation. She was told by the service tech that she needed new brake pads since they were rubbing metal-to-metal. I replaced the pads and found that here was no metal-to-metal rubbing. The pads still had about half of the brake material on them. The service tech just LIED in order to try to have her pay for an OVER PRICED brake job. I challenged the remark by the service tech to the Service Manager. He basically blew me off with a free oil change and a lot of double talk. Now, just last Friday, March 10, 2017, she again took the Ram back to Champion for another oil change and tire rotation. This time she was told there were two lug nuts broken and she had to pay $22.00 for these two lug nuts. No one other than Champion has ever removed the tires from this truck. So, they (Champion) were the ones who broke the lug nuts, yet they made my wife pay for new ones. As of this writing, Champion has reimbursed us for the lug nuts, but only after I had a serious talk with the Service Manager. I am fed up with these dishonest people and will now take my business elsewhere. More

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Great Service You can't get any better than Clay. I've been dealing with Champion for over 15 years. Honest ,trust worthy and will get the job done! You can't get any better than Clay. I've been dealing with Champion for over 15 years. Honest ,trust worthy and will get the job done! More

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POOR SERVICE We brought our 2007 Chrysler Pacifica in for service with a fuel system problem. The fuel gauge would suddenly drop from half tank to empty for unkno We brought our 2007 Chrysler Pacifica in for service with a fuel system problem. The fuel gauge would suddenly drop from half tank to empty for unknown reasons. We also experienced a problem filling the tank, it was impossible to fill without continually having pump the handle to keep fuel flowing, as if the tank was full, but it was not!! We were told a new fuel tank would be needed, we agreed to the new tank($1500), but the problems continued. We brought the car back 2 more times, each time we were told the car was repaired, it was NOT!! Chrysler Pacifica has a history of this problem that is documented many times on the internet. These guys never admitted to not knowing what the problem was, or offering a solution! I wrote to the COO, Vic Dehon, but never received a reply from him. Poor service, Poor management, Poor customer relations!! More

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Exceptional Results I had problems with the Poltrona Frau “Foligno” leather dash trim on my 2013 300 SRT8. The Service Manager, Clay Morgan, worked with SRT Customer Serv I had problems with the Poltrona Frau “Foligno” leather dash trim on my 2013 300 SRT8. The Service Manager, Clay Morgan, worked with SRT Customer Service to get it replaced. He kept me in the loop every step of the way. I am extremely impressed with the level of customer service and professionalism. I would recommend you stop by and give them your business. More

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