Cody Curtis | Page 3

Parks Ford Lincoln of Gainesville responded

Thank you for taking the time to share your feedback, we truly appreciate it. We’re glad to hear Cody makes your experience worth the visit. His professionalism and ability to take care of customers at a high level is exactly what we strive for, and we’ll be sure to recognize him for his efforts. We appreciate your continued trust and look forward to assisting you again in the future. Austin Hundt Cell: 352-262-4923 ahundt@parksofgainesville.com

Parks Ford Lincoln of Gainesville responded

Thank you for taking the time to share your experience with us; we truly appreciate your kind words. We’re glad to hear our team has consistently been friendly and helpful, and it’s great to know Cody continues to take good care of you. We’ll be sure to recognize him for his efforts. We truly appreciate your loyalty and look forward to seeing you again for your next service. Austin Hundt Cell: 352-262-4923 ahundt@parksofgainesville.com

Parks Ford Lincoln of Gainesville responded

Thank you for taking the time to share your experience with us; we truly appreciate your continued trust over the past five years. It’s great to hear that Cody has consistently provided a professional, courteous, and friendly experience. Delivering service that meets your expectations every time is exactly what we strive for, and we’ll be sure to recognize him for his continued efforts. We truly value your loyalty and look forward to continuing to take care of you and your vehicles for years to come. Austin Hundt Cell: 352-262-4923 ahundt@parksofgainesville.com

Parks Ford Lincoln of Gainesville responded

Thank you for taking the time to share your feedback; we appreciate you recognizing Cody and the service he provided. We’re glad to hear the diagnostic process met your expectations and that Cody took good care of you. I do understand your concern regarding the pricing for the sensor replacement. Transparency and value are important, and your feedback highlights an opportunity for us to review and ensure we are aligned. If you would like to go over the estimate in more detail, please don’t hesitate to reach out to me directly; I’d be happy to review it with you. Austin Hundt Cell: 352-262-4923 ahundt@parksofgainesville.com

Parks Ford Lincoln of Gainesville responded

Thank you for taking the time to share your experience with us. We’re glad to hear you felt well taken care of and that our team made you feel valued throughout your visit. It’s also great to know you enjoyed the waiting area and found it to be an entertaining and comfortable space. We’re happy Cody provided a positive experience as your service advisor, and we’ll be sure to recognize him for his efforts. We truly appreciate your recommendation and look forward to assisting you again in the future. Austin Hundt Cell: 352-262-4923 ahundt@parksofgainesville.com

Parks Ford Lincoln of Gainesville responded

Thank you for taking the time to share your feedback; we appreciate you calling this out. It’s great to hear the repair itself was handled efficiently. I do understand your concern with the overall time it took, as a 9–10 hour visit is longer than what we aim to provide. Your input is important and helps us identify opportunities to improve our scheduling and reduce wait times. We’ll be reviewing this internally with our team to work toward a more streamlined experience. If you’d like to go over your visit in more detail, please feel free to reach out to me directly. Austin Hundt Cell: 352-262-4923 ahundt@parksofgainesville.com

Parks Ford Lincoln of Gainesville responded

Thank you for taking the time to share your feedback; we appreciate you recognizing the efficiency of the repair. I understand your concern with the overall time it took to complete the work. A 9–10 hour visit is longer than expected, and your feedback highlights an opportunity for us to improve our turnaround times and overall scheduling. We are reviewing this with our team to help ensure a more timely experience moving forward. If you would like to discuss your visit in more detail, please don’t hesitate to reach out to me directly. Austin Hundt Cell: 352-262-4923 ahundt@parksofgainesville.com

Parks Ford Lincoln of Gainesville responded

Thank you for taking the time to share your feedback—we appreciate you bringing this to our attention. I understand your frustration with arriving for your appointment and finding that the part was not available, especially considering the distance you traveled from Bronson. This is not the level of preparation we aim to provide, and we are currently reviewing what led to this situation. We would appreciate the opportunity to speak with you directly as we look into this further and ensure your concerns are fully addressed. Please don’t hesitate to reach out to me at your convenience. Austin Hundt Cell: 352-262-4923 ahundt@parksofgainesville.com

Parks Ford Lincoln of Gainesville responded

Thank you for taking the time to share your feedback. I’m very glad to hear that Cody provided a professional, helpful, and friendly experience during your visit. It’s also great to know that you found the waiting area clean and comfortable while your vehicle was being serviced. Providing both a great service experience and a welcoming environment is very important to us. We truly appreciate your kind words and the opportunity to assist with your vehicle. If there is ever anything more we can help with, please don’t hesitate to reach out. Austin Hundt Cell: 352-262-4923 ahundt@parksofgainesville.com

Parks Ford Lincoln of Gainesville responded

Thank you for taking the time to share your feedback. I’m very glad to hear that you love our service department and that we’re able to get you in and out in a timely manner at a great price. It’s great to know that Cody continues to take good care of you and provide a positive experience. We truly appreciate your loyalty and are honored to be your go-to for your Bronco. If there is ever anything more we can assist you with, please don’t hesitate to reach out. Austin Hundt Cell: 352-262-4923 ahundt@parksofgainesville.com