Cody Norklood

Cody and Mike were very helpful in this extended process to get me into my vehicle. Great service to get me into my vehicle. Great service More

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Cody, Harry and Ralph were great to work with! Got me just what I needed and wanted and they weren’t pushy to get me in the seat. Got me just what I needed and wanted and they weren’t pushy to get me in the seat. More

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We went to this dealership to look at a car that was listed as a Nissan certified used car. We we’re told that the price for Certification was not included in the asking price and we have to pay almost listed as a Nissan certified used car. We we’re told that the price for Certification was not included in the asking price and we have to pay almost $2000 more to get the Nissan certification. Additionally, all of the descriptions for the car were wrong. It was missing. Remote start and heated seats which were in the description. It felt like a classic bait and switch. I will never shop here again More

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We spent a lot of time with Cody and Harry but we were able to get it done able to get it done More

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I purchased a used car from the dealership. Staff was friendly enough and purchase went smooth. During the state inspection I was informed by the sales manager, Harry, that the battery was dyin Staff was friendly enough and purchase went smooth. During the state inspection I was informed by the sales manager, Harry, that the battery was dying and they would replace it. The car wouldn’t start the next evening and I discovered the battery had not been replaced. So I went to the auto parts store at 7:30pm to purchase a new battery and test confirmed the battery from the vehicle was indeed dead. I emailed the salesman, Cody, about the issue, provided pictures of the battery, battery test results, receipt, and asked if the dealership would make it right. No response for 48 hours. I started calling, would get placed on hold and eventually the call would get disconnected. This happened several times. I sent more emails, more phone calls, online chat with customer service before eventually I was told the check would be in the mail the next day. 30 days later, nothing. I’ve requested to speak to the sales manager and GM multiple times. Never received a follow up. The dealership makes it impossible to call anyone directly. You call a general number, continuously get shuffled around and put on hold before the call is disconnected. At this point I’m going to chalk it up as a loss for dealing with an untrustworthy dealership. I would rather have been told to kick rocks from the beginning, instead of getting jerked around. Anyone purchasing a car should do so from a different dealership. More

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Cody gave me a great experience and the dealership gave me a good price, I’m very pleased me a good price, I’m very pleased More

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Mohammed and Cody got me in my new family truck. With 3 kids I definitely needed bigger. With 3 kids I definitely needed bigger. More

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Cody and Harry were professional guys. they were very cooperative. Nice dealership here in Richmnd they were very cooperative. Nice dealership here in Richmnd More

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Amir was very genuine and helpful. Whole staff was really nice and made the process simple Whole staff was really nice and made the process simple More

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