Cody Salem | Page 6

Me and my wife came to this dealership to purchase a Rogue rock creek on Aug.19 2025.The first two people who helped us were helpful and nice.Then we met Sales Manager Cody. This is an extremely arrogan Rogue rock creek on Aug.19 2025.The first two people who helped us were helpful and nice.Then we met Sales Manager Cody. This is an extremely arrogant and dishonest individual. He gives a new definition to the term used car salesman.He first tried to low ball us on our trade in and give my wife 9% financing.He was disrespectful for the next 2 hours as he tried to get his company the best deal instead of the us the customer.We were at the dealership for over 4 hours before he got us to a payment we could be ok with. We were then sent to financing where we met Cy. He just hurried through the financing and didn’t really go over the numbers he was just concerned with trying to sell us a gap insurance that i guess he got a kick back for his self.Me and my wife by then were so ready to go that she signed the contract without paying close attention to all the details.When we got home I looked closer to the numbers and found out that they had added 4000 dollars to the cars price and 2% more to the financing.I called back the next day and tried to speak with sales manager Cody’s supervisor and have not heard back from him yet to explain why we were Charged 41143 dollars for a car that listed on the car for 37145. A 4000 increase and the interest rate was 5.9 % instead of the 3.9 we were quoted by Cody. All these increases were never explained to us at all.I can say that they do work well together to deceive there customers.I called back 4 times the that day when I finally asked to speak with Cy the Finance manager .I asked him about the changes and he said he went over all the numbers with us and i told him that that was not true all he was concerned with was trying to sell us a Gap insurance policy.He went over that policy 4 times and brought someone else in after the 4th time to tell us how great this program was and we needed it. As we discussed the differences in the numbers he tried to explain to me that at Tony Serra Nissan they add 4000 to every vehicle that they sell for Nissan program something they don’t explain to the customer.He also gave me the run around about the increase in the interest rate He said it was explained to us and i called him a liar in the nicest way i could.I have still not received any response to make me understand why we were deceived and the issue made right.If you want to buy a Nissan avoid this dealership like the plague they are very dishonest people.We have purchased 3 other Nissans from other Nissan dealers and never have been treated like this.I would have never came to Serra in cullmam al but they were the only one who had the exact car she wanted.Don’t get me wrong Nissian makes a good car and we love the 2026 Rock Creek Rouge.. The car is great but this dealership has a lot of dishonest managers working for them,so if you go there to buy a vehicle pay close attention to everything they do so you don’t get took like we did. More

by myra.moss Verified Customer Verified Customer

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I would never use or recommend Serra Nissan because of the way I was treated by Cody, the Sales Manager. I should have walked away not bought the truck I got, so that’s my own fault. The price I was given the way I was treated by Cody, the Sales Manager. I should have walked away not bought the truck I got, so that’s my own fault. The price I was given was not the price on the contract. It was explained that the internet price was not actually the Serra Nissan price after all the paperwork was done. It was a price hike of about $5000. I’m truly disappointed in myself but for not walking away but even more disappointed that I was lied to and treated with such disrespect. All he wanted was the sale, and not to truly take care of the customer. He was too busy with a family member to actually answer my questions properly. More

by jason.tippett64 Verified Customer Verified Customer

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Focus on customer satisfaction, listening to what the customer wants and works towards making it happen! Has a great team! customer wants and works towards making it happen! Has a great team! More

by ESTETAYLOR Verified Customer Verified Customer

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The best part of day, was our salesperson. Morgan was caring, understanding and patient. She made the sale for us,easy. Morgan was caring, understanding and patient. She made the sale for us,easy. More

by Thomas Verified Customer Verified Customer

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Fantastic experience i will go back for my next vehicle. This car was for my daughter going to college and they made it super easy and no pressure. Highly recommend them. This car was for my daughter going to college and they made it super easy and no pressure. Highly recommend them. More

by tasartin50 Verified Customer Verified Customer

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I am very happy with the Titan I purchased. However, the help since the purchase has been lacking. I have trouble reaching the people I need to talk to. Word has been broken several times now. However, the help since the purchase has been lacking. I have trouble reaching the people I need to talk to. Word has been broken several times now. Not happy. More

by remalone57 Verified Customer Verified Customer

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Very good customer service:overall excellent! Straight to the point: Thank you very much good work! Straight to the point: Thank you very much good work! More

by grasa6464 Verified Customer Verified Customer

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I was very satisfied with Everything at Tony Serra Nissan. I would recommend anyone to go and buy a vehicle from Tony Serra Nissan. Nissan. I would recommend anyone to go and buy a vehicle from Tony Serra Nissan. More

by balkidtam Verified Customer Verified Customer

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the worst ever car dealership, one lie is not enough. they can pile the crap higher than anyone else I ever heard of. after the deal comes you meant nothing to them. the car ran hot they will not fix it they can pile the crap higher than anyone else I ever heard of. after the deal comes you meant nothing to them. the car ran hot they will not fix it. had to finance another car. payments over $200 more a mouth. and told the frist car was ours to deal with. so with both cars left with. just don't pay the payments on the first car and let the bank repo it. I have a paper where he wrote it on. so now aether 2 car payments or bad credit. I am disabled and can't pay for both. More

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We appreciate all the help we received in purchasing my sons new car.. thank you sons new car.. thank you More

by Sonny0838 Verified Customer Verified Customer

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