I was very satisfied with Everything at Tony Serra
Nissan. I would recommend anyone to go and buy a vehicle from Tony Serra Nissan.
Nissan. I would recommend anyone to go and buy a vehicle from Tony Serra Nissan.
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by balkidtam
Verified Customer
Verified Customer
Jul 21, 2025 -
Tony Serra Nissan responded
That’s fantastic to hear!
Thank you so much for the kind words and recommendation. We work hard every day at Tony Serra Nissan in Cullman to make sure every customer feels exactly the way you do. Enjoy your vehicle, and we’ll be ready to help whenever you’re ready for your next ride!
the worst ever car dealership, one lie is not enough.
they can pile the crap higher than anyone else I ever heard of. after the deal comes you meant nothing to them.
the car ran hot they will not fix it
they can pile the crap higher than anyone else I ever heard of. after the deal comes you meant nothing to them.
the car ran hot they will not fix it. had to finance another car. payments over $200 more a mouth. and told the frist car was ours to deal with. so with both cars left with. just don't pay the payments on the first car and let the bank repo it. I have a paper where he wrote it on. so now aether 2 car payments or bad credit. I am disabled and can't pay for both.
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by stan
Other Employees Tagged:
Matteo Pensa, Cy Sisson
Jul 21, 2025 -
Tony Serra Nissan responded
Hi Stan,
We’re sorry to hear about the stress you’ve mentioned—your health matters, and we do respect that.
But posting the same story over and over doesn’t turn it into something new (or true). We stand by the agreements that were signed, and no amount of copy‑and‑paste changes the facts.
If venting online is helping, keep at it—but if you actually want to review your paperwork and talk solutions, our customer service ninja Maxine is ready at (256) 676‑2435. She’s great at real answers… and much less repetitive.
We appreciate all the help we received in purchasing my
sons new car.. thank you
sons new car.. thank you
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by Sonny0838
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Michael Crider, Mona Hurst, Rebecca Locke, Susan Long, Matteo Pensa, Erica Rodenberry
Jul 21, 2025 -
Tony Serra Nissan responded
Thank you, Sonny!
We’re thrilled to hear your son’s new car journey was a good one. Helping families like yours is exactly what we aim for every day at Tony Serra Nissan in Cullman. Enjoy every mile ahead—and we’re here whenever you need us again!
I have never had a better experience than I did here!
It was amazing having an entire team of people working together to make sure I got exactly what I wanted ! Madyzn and Cody were phenomenal!!!!! I can
It was amazing having an entire team of people working together to make sure I got exactly what I wanted ! Madyzn and Cody were phenomenal!!!!! I can’t thank them enough for getting me in exactly what I dreamed of!
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by amanda.davis32118
Verified Customer
Verified Customer
Jul 12, 2025 -
Tony Serra Nissan responded
Amanda, this is the kind of review that makes our whole team walk a little taller—Madyzn and Cody included! We’re thrilled you got exactly what you dreamed of. That’s how we do it at Tony Serra Nissan in Cullman—teamwork, zero stress, and all the right keys. Come see us anytime!
They were very pleasant and aware of your situation of
financial. Everyone welcome you to the dealership
financial. Everyone welcome you to the dealership
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by gleniscampbell
Verified Customer
Verified Customer
Other Employees Tagged:
Elijah Szelag
, Michael Crider, Erica Rodenberry, Scott Stephens, Justin Studdard
Jul 12, 2025 -
Tony Serra Nissan responded
Gelnis, we don’t just sell cars—we read the room, too. Glad the team made you feel welcome and respected your situation. That’s how we do things at Tony Serra Nissan in Cullman—no pressure, just people helping people. Thanks for being part of it!
Very good people, easy to work with,very professional and
they do all they can to connect you with your perfect vehicle! What amazed me the most is they call you within a few days to ask you how you are liki
they do all they can to connect you with your perfect vehicle! What amazed me the most is they call you within a few days to ask you how you are liking your vehicle and dislikes,,even asked if I wanted to trade and find the one I did like!
I went from a Jeep Grand Cherokee to a smaller vehicle, this was my idea and it got some getting used to,,Zach heard the hesitation in my voice over the phone,,told me to come back in! I am now 30 days in, and I love my new Kicks today,,also had a minor recall in first week, nothing serious and they handled it immediately! I really want to emphasize ,,if you want a good vehicle,,go see Tony Serra Nissan, ask for Zack,,he'll put you into something that accommodates you!
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by jillsmith0
Verified Customer
Verified Customer
Service Price Transparency
Jul 12, 2025 -
Tony Serra Nissan responded
Jill, this review is practically a novel—and we’d read it twice! Huge shoutout to Zack for catching the vibe shift and making sure your Kicks ended up being the right fit (literally and emotionally). Trading down in size, but upgrading in peace of mind? That’s a solid move. And yeah, we call to check in—because we actually care, weird right?
Thanks for trusting Tony Serra Nissan in Cullman. Enjoy the Kicks—and when you're ready for the sequel, you know where to find us.
It not bad deal.
It was easy to work thing out. I am have car in day.
It was easy to work thing out. I am have car in day.
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by jasontraywick
Verified Customer
Verified Customer
Service Price Transparency
Jul 01, 2025 -
Tony Serra Nissan responded
Not bad at all—fast deal, smooth process, and keys in hand the next day? Sounds like a win to us! Thanks for choosing Tony Serra Nissan in Cullman—we’re glad we could get you rolling so quickly!
I am being trreatened with collection by Matteo!
The day after the purchase he want's more money! We agreed on a purchase price, signed all paperwork and finished the transaction. The following d
The day after the purchase he want's more money! We agreed on a purchase price, signed all paperwork and finished the transaction. The following day they wanted more money and threatened to send to collections after I told him we already have a signed contract..
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by Shane
Verified Customer
Verified Customer
Other Employees Tagged:
Matteo Pensa, Auburn Waldrop
Jul 01, 2025 -
Tony Serra Nissan responded
Hi Shane,
We’ve seen some creative driving in our day—but trying to keep a rebate you didn’t qualify for takes a special kind of spin. We caught the error right away and kindly asked you to swing by and re-sign the deal properly. Instead, you doubled down, ignored the contract you already signed, a nd played the victim card—bold move.
At Tony Serra Nissan in Cullman, we own our mistakes and fix them fast. But when someone tries to take advantage of an honest correction, we won’t pretend that’s normal.
Cars are negotiable—character shouldn’t be.
Jul 02, 2025 -
Tony Serra Nissan responded
Shane, let’s not overcomplicate things.
You signed a deal. We spotted an issue. We asked to fix it. Pretty normal stuff. Not exactly the plot twist you made it out to be.
It’s kind of like walking out of a bank with extra cash, knowing it’s not yours, and then acting shocked when someone calls you back. We weren’t mad—we just figured the right thing’s still the right thing, even when it's inconvenient.
We’ll keep doing business with clear contracts, straight talk, and the occasional reminder that integrity isn’t seasonal.
Jul 01, 2025 -
Shane responded
Your clearly listed online price, minus trade in, plus tax, title, and misc. fees equals exactly what I paid and financed. The following day your dealership told me to either bring in 2,500 dollars or resign at a higher payment. When I refused Matteo threatened to send the 2,500 to a collection agency.
Either your clearly listed online price was false advertising, or someone from your dealership incompetently listed a wrong price. Neither of these options is something I am financially responsible for!
I paid asking price, I didn't try and talk you down on the price even 1 dollar. You are trying to make me financially responsible for your discrepancy, then calling my character into question? Above you just mentioned at Tony Serra we own our mistakes; you need to reword that to we own our mistakes after we make the customer pay for it!
Jul 03, 2025 -
Shane responded
I can definitely see how facts and truths can overcomplicate the image your business is trying to pretend to have.
I wasn't asked to fix your price discrepancy; I was told to either fix it or face collections If we are going to tell a story, lets at least make it a true one.
I didn't walk out with anything extra, I walked out owing exactly what was discussed and agreed upon.
I engaged in straight talk, have a clear contract, and am now appalled by the lack of integrity your dealership is displaying by trying to ask for more money after handshakes were made and contracts were signed.
The salesman were great!
My only complaints is the issue with swapping buyer and co-buyer and service not communicating with us about our headlight assembly, Nick, Brenton, C
My only complaints is the issue with swapping buyer and co-buyer and service not communicating with us about our headlight assembly, Nick, Brenton, Cody, & Mateo we’re all fantastic to work with though!
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by stewartcassandra04
Verified Customer
Verified Customer
Other Employees Tagged:
Wyatt Andrews
, Brenton Marchese, Matteo Pensa, Nick Richards
Very pleased with this dealership.
They did everything they said they were going to do. Bought a used car and when we picked it up it looked like a brand new car.
They did everything they said they were going to do. Bought a used car and when we picked it up it looked like a brand new car.
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by careyrobert64
Verified Customer
Verified Customer
Other Employees Tagged:
Matteo Pensa, Nick Richards