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Cody Salem
Cody Salem at Tony Serra Nissan

Cody Salem | Page 8

Sales Manager

Tony Serra Nissan

1724 Cherokee Ave SW
Cullman, AL 35055

Contact Me
4.4
105 Reviews

Dealership Experience

2 yrs, 11 mos

Industry Experience

5 yrs, 10 mos

Languages Spoken

English English

4.4

105 Reviews

Write a Review

105 Reviews of Cody Salem

June 30, 2025

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Employee Rating

It not bad deal. It was easy to work thing out. I am have car in day. More

by jasontraywick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Wyatt Andrews, Maxine Young, Zack Rooks , Amanda Badgwell, Michael Crider, Rebecca Locke, Reece Weissend

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Jul 01, 2025

Tony Serra Nissan responded

Not bad at all—fast deal, smooth process, and keys in hand the next day? Sounds like a win to us! Thanks for choosing Tony Serra Nissan in Cullman—we’re glad we could get you rolling so quickly!

June 30, 2025

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Employee Rating

I am being trreatened with collection by Matteo! The day after the purchase he want's more money! We agreed on a purchase price, signed all paperwork and finished the transaction. The following d More

by Shane
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Matteo Pensa, Auburn Waldrop

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Jul 01, 2025

Tony Serra Nissan responded

Hi Shane, We’ve seen some creative driving in our day—but trying to keep a rebate you didn’t qualify for takes a special kind of spin. We caught the error right away and kindly asked you to swing by and re-sign the deal properly. Instead, you doubled down, ignored the contract you already signed, a nd played the victim card—bold move. At Tony Serra Nissan in Cullman, we own our mistakes and fix them fast. But when someone tries to take advantage of an honest correction, we won’t pretend that’s normal. Cars are negotiable—character shouldn’t be.

Jul 02, 2025

Tony Serra Nissan responded

Shane, let’s not overcomplicate things. You signed a deal. We spotted an issue. We asked to fix it. Pretty normal stuff. Not exactly the plot twist you made it out to be. It’s kind of like walking out of a bank with extra cash, knowing it’s not yours, and then acting shocked when someone calls you back. We weren’t mad—we just figured the right thing’s still the right thing, even when it's inconvenient. We’ll keep doing business with clear contracts, straight talk, and the occasional reminder that integrity isn’t seasonal.

Jul 01, 2025

Shane responded

Your clearly listed online price, minus trade in, plus tax, title, and misc. fees equals exactly what I paid and financed. The following day your dealership told me to either bring in 2,500 dollars or resign at a higher payment. When I refused Matteo threatened to send the 2,500 to a collection agency. Either your clearly listed online price was false advertising, or someone from your dealership incompetently listed a wrong price. Neither of these options is something I am financially responsible for! I paid asking price, I didn't try and talk you down on the price even 1 dollar. You are trying to make me financially responsible for your discrepancy, then calling my character into question? Above you just mentioned at Tony Serra we own our mistakes; you need to reword that to we own our mistakes after we make the customer pay for it!

Jul 03, 2025

Shane responded

I can definitely see how facts and truths can overcomplicate the image your business is trying to pretend to have. I wasn't asked to fix your price discrepancy; I was told to either fix it or face collections If we are going to tell a story, lets at least make it a true one. I didn't walk out with anything extra, I walked out owing exactly what was discussed and agreed upon. I engaged in straight talk, have a clear contract, and am now appalled by the lack of integrity your dealership is displaying by trying to ask for more money after handshakes were made and contracts were signed.

June 26, 2025

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Employee Rating

The salesman were great! My only complaints is the issue with swapping buyer and co-buyer and service not communicating with us about our headlight assembly, Nick, Brenton, C More

by stewartcassandra04
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Wyatt Andrews , Brenton Marchese, Matteo Pensa, Nick Richards

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June 21, 2025

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Employee Rating

Very pleased with this dealership. They did everything they said they were going to do. Bought a used car and when we picked it up it looked like a brand new car. More

by careyrobert64
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Matteo Pensa, Nick Richards

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June 18, 2025

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Employee Rating

Super nice people and very nice they treated us very well and with respect thanks More

by Kjjeffro
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Wyatt Andrews, Zack Rooks , Rebecca Locke

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June 13, 2025

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Employee Rating

Very professional staff and clean, informative dealership. Right up until the end. Problems with several dents on my car. More

by linwood1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Michael Crider

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May 30, 2025

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Employee Rating

Scott and Cody were courteous and knowledgeable about the vehicle we were looking at...the team worked together to get us a great deal within the budget we gave them...the whole process was smooth and effort More

by etda060713
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Cy Sisson, Scott Stephens... salesperson

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May 29, 2025

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Employee Rating

Top notch service from start to finish! ! Much better than the other dealership that I went to! Five star review!! More

by bnewellgp20
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Cy Sisson, Rebecca Locke

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May 24, 2025

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Employee Rating

The dealership was very clean, the employees were friendly and they had what I was looking at. More

by msbethclanton
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Print

May 22, 2025

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Employee Rating

Rebecca, Cody & Matteo were wonderful to work with. They kept it fun and exciting even when we had no hope left. More

by allirooks13
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Matteo Pensa, Cy Sisson, Rebecca Locke

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