Cody Wagner | Page 83

pleasantly surprised My last car lasted 17 years. At the time I bought the car new from a Milwaukee area dealer. I told the sales manager " I was not sold a car, I was s My last car lasted 17 years. At the time I bought the car new from a Milwaukee area dealer. I told the sales manager " I was not sold a car, I was sold a dealership." Ninety percent of maintenance was done at that dealership. They let me down near the end though. They misdiagnosed a major repair then they failed to notice a critically needed repair ( a severely rusted cradle engine support) that forced me to sell the car and buy another as soon as possible. I was in northern Wisconsin at the time. They lost out on the repair. If they had caught the repair I may have decided to buy another car from them. The best used car available was a 2016 Toyota Camry LE (a brand change for me). I returned to Milwaukee and when service was needed I simply looked online to see who were the available Toyota dealers. I knew nothing about Andrew Toyota except it was the most conveniently located. I came to the dealer with a critical attitude. Was this going to be a dealer that I could have long term relationship with? I was met by service advisor Cody Wagner. I explained that I was a first time customer. He was very thorough and knowledgeable. He was genuinely concerned that I get the best service for my vehicle now and for the future. He clarified some misinformation I had received from a dealer in northern Wisconsin. I did not come to get nitrogen for my tires but Andrew Toyota was offering a special I could not refuse. The waiting area was very pleasant. I left Andrew Toyota impressed. More

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