Cole Kelley | Page 2

A bit of follow up text messaging was needed to get answers but staff was gently and kind. I have issues with the just purchase vehicle wich was a bit frustrating. I need to take the new car to the d answers but staff was gently and kind. I have issues with the just purchase vehicle wich was a bit frustrating. I need to take the new car to the dealership for about 4 days to get it fixed. That is not what you expect for a new car. More

by CDIAZ_DE_LEONLICON Verified Customer Verified Customer

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Cole was great. He quickly determined out particular interest and brought out a used model that checked a lot of boxes. He went through the high level of car parti He quickly determined out particular interest and brought out a used model that checked a lot of boxes. He went through the high level of car particulars and brought out a rep who had more detailed experience with the model we were looking at. All of that was focused on what we wanted - no up-sale pressure, just meeting our curiosity. Bottom line - we bought the car. More

by JBMCK Verified Customer Verified Customer

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Buying a car can sometimes feel like stepping into a chess match where you don’t know the rules. That was not the case at Niello Volvo. Cole Kelley was fantastic from start to finish. No pressure, no h chess match where you don’t know the rules. That was not the case at Niello Volvo. Cole Kelley was fantastic from start to finish. No pressure, no hovering, no sales theatrics. Just honest conversation, quick answers, and a sense of humor that made the whole experience surprisingly fun. He knows the cars inside and out and walked through everything thoroughly without making it feel like a lecture. The whole team deserves a shout-out too: Chris (Sales Manager) kept everything smooth and efficient. Taylor (General Manager) clearly runs a tight ship with a great culture. Brian in Finance made the paperwork painless and straightforward. Carl handled the after-sale walkthrough and tech setup, which was incredibly helpful. Modern cars are basically spaceships, and he made sure I actually knew how to fly mine! Special thanks to Tim! More

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Easy fast straightforward knowledgeable understanding quick trustworthy reliable customer service care support nice pleasant luxury quick trustworthy reliable customer service care support nice pleasant luxury More

by Chavez Verified Customer Verified Customer

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Went twice, first to test drive the vehicle and then to purchase it a week later. Cole was very helpful and able to answer most of my questions over the phone which helped me make my purchase decision. Raj purchase it a week later. Cole was very helpful and able to answer most of my questions over the phone which helped me make my purchase decision. Rajvir was very helpful and patient during the purchase which made the whole experience a little less stressful. More

by ACO Verified Customer Verified Customer

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We saw the car online. Had been looking for a while. Set appointment and went and test drove it. Feel I got a good deal and interest rate. Love the car. The team w Had been looking for a while. Set appointment and went and test drove it. Feel I got a good deal and interest rate. Love the car. The team was awesome. More

by BLADEJOB101 Verified Customer Verified Customer

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I just bought the car, but so far I'm a fan of Cole and Carl. Carl. More

by MAHALA Verified Customer Verified Customer

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Everyone was so helpful, knowledgeable and honest. I had the best experience here and would recommend anyone working with them. I had the best experience here and would recommend anyone working with them. More

by LABOSS87 Verified Customer Verified Customer

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Service was really great and Cole was awesome to work with. Very knowledgable and nice with. Very knowledgable and nice More

by SYDNEYJANEDAVIS Verified Customer Verified Customer

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Everyone was very accommodating and helpful and I was able to purchase a car that day, which was ideal for my situation. able to purchase a car that day, which was ideal for my situation. More

by PETRASUE Verified Customer Verified Customer

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