Colleen Wright | Page 7

I enjoy my Zeigler experience everytime. The staff is knowledgeable and pleasant to work with. Everyone in my family has a vehicle from Zeigler Orland Park. Thank you for always taking such The staff is knowledgeable and pleasant to work with. Everyone in my family has a vehicle from Zeigler Orland Park. Thank you for always taking such great care of the Notter Family. More

by KNOTTER1128 Verified Customer Verified Customer

Report | Print

Colleen was wonderful . . no pressure and understood my needs…. Thanks to Stephanie long as well . no pressure and understood my needs…. Thanks to Stephanie long as well More

by cabartx Verified Customer Verified Customer

Report | Print

Really good experience with Colleen, felt no pressure or rush at all. My BMW 540i is awesome I love it and BMW of Orland! Thanks! rush at all. My BMW 540i is awesome I love it and BMW of Orland! Thanks! More

Report | Print

Greatest experience ever Very easy to work with, very knowledgeable, no pressure sales and had a lot of product. I really enjoyed the process. Thank you Colleen Wright f Very easy to work with, very knowledgeable, no pressure sales and had a lot of product. I really enjoyed the process. Thank you Colleen Wright for all your help with my purchase. You were exceptional. More

Report | Print

Nothing but the best!! I feel special when i bring my car in for service. Everyone is always happy & smiling. And of course the service is always the best. Thank you.. I feel special when i bring my car in for service. Everyone is always happy & smiling. And of course the service is always the best. Thank you.. More

Report | Print

Excellent service, once again! I just leased my 4th BMW from Orland BMW (now Ziegler BMW). As always, I had exceptional service and sales help from Colleen Wright - who has helped I just leased my 4th BMW from Orland BMW (now Ziegler BMW). As always, I had exceptional service and sales help from Colleen Wright - who has helped me and my family for many years. I highly recommend this dealership, everyone goes above and beyond to make sure you are happy and well taken care of. More

Report | Print

Total Fraud in used car sales This dealership is totally fraud. There are many known issues with the vehicle which was not disclosed to me prior to sales. Total fraud Sales and Man This dealership is totally fraud. There are many known issues with the vehicle which was not disclosed to me prior to sales. Total fraud Sales and Management practices. Lawsuit is under process to be filed. More

Report | Print

Disappointed in the dealership and BMW - Stay Away We have been a longtime client of this dealership and have purchased several cars from the dealership over the years. I also gave them a great review We have been a longtime client of this dealership and have purchased several cars from the dealership over the years. I also gave them a great review and rating on this site. Back in January it was time to get a new X3 to replace our current X3. After several conversations as to what we were looking with our salesperson, we discovered this particular vehicle was not in their inventory, but they could locate one for us. On Saturday, we decided to move forward and went to the dealership to purchase the car. When we arrived we were met by Darrell Horwitz who informed us that Coleen, our regular salesperson, was not in today, but he could help us. We told him what we had discussed with Colleen, he found the vehicle, worked up the numbers with the manager (Pete) which we agreed to and gave him a deposit. On Monday Colleen called to thank us for the purchase and let us know they were going to pick up the vehicle. She called us back a little while later to review the numbers and confirm our desire to lease versus finance. This is when it goes bad. When we recapped what we had agreed to with Darrel Coleen said, “The numbers don’t make sense, and that Darrell was out today but she would speak with Pete since he was involved”. Well as you can probably guess the numbers changed, and Pete stated he did not give those figures. Colleen asked that I give them an opportunity to speak with Darrell would be back the next day. Several days passed with no change. I called the dealership looking to speak with the General Manager and General Sales Manager, when I told them who I was I was told everyone was in a meeting, that I needed to leave a message. The return call came just before the dealership closed and I missed the call, the voice mail was that someone would call me back. When I did finally connect with Pete, I was told despite the fact they confirmed the numbers given and agreed to with Darrell, they would not honor that. If I wanted the car here were the new numbers. Since these new numbers were nearly 30% more than what we agreed to we said “no thanks, and asked for our deposit back”. Then I called BMW to inform them of my experience. I was told they would investigate and someone would get back to me. I also sent Mr. Aaron Zigler the owner, in Kalamazoo, MI a letter letting him know of my experience at his dealership. It’s now nearly 4 months later. No call from BMW, no call from Zeigler, no call from anyone. My advice is to stay away from BMW. This was the second BAD experience with a BMW dealership and in both cases BMW did nothing more than say each dealer is independent and BMW has no authority over them. What I would suggest to save yourself the time and aggravation we experienced is to make your way to Audi of Orland Park. We did and purchased a Q5 from them. It was no hassle, the car was in stock and the people were great. The People were so great that I am going to purchase another vehicle from them in the next few days, and have referred several people to that same Audi dealer. More

Report | Print

I just purchased my 2013 BMW 535XI M Sport! It was a special order, and let me just say that it truly was special!! Luis was my sales person, and he was the best!! I am quite the picky individual--hence special order, and let me just say that it truly was special!! Luis was my sales person, and he was the best!! I am quite the picky individual--hence the special order, but I wanted to take the time and tell my story. Luis was quite helpful in the entire process, he carefully explained everything about the car, gave a very thorough explanation about the options, drivetrain, etc...He really made me feel comfortable during my purchase. No pressure, EVER!! This is my first BMW, and it won't be my last. This is greatly in part to the rest of the folks that I had dealt with during my experience at BMW of Orland Park. Every time I came into the dealership I was always greeted with warm and genuine smiles. Theresa is always smiling and always a pleasure to speak to, great customer service!! James, the General Manager was very helpful in my experience and was always on top of my special build questions and progress. Colleen, who was not my sales person, always greeted me with a smile and a hand shake. Pete took care of the financing and oversaw my purchase from the start, I've never meet someone who took the time to ensure I was satisfied in every way possible!! Dan in the Parts department was very helpful in explaining the accessories for my vehicle and even took the time to help install them! Overall, I am extremely satisfied with my experience at BMW of Orland Park, A+++++!!! Thank you all for your service! More

Report | Print

BMW Dealership of Orland Park!! I Mr. Hawkins Would BMW Dealership of Orland Park!! I Mr. Hawkins Would Like To Express My Feeling`s About My Experience At BMW Of Orland Park. I Was Very Pleas BMW Dealership of Orland Park!! I Mr. Hawkins Would Like To Express My Feeling`s About My Experience At BMW Of Orland Park. I Was Very Pleased With The Reception I Received From Everyone There, Especially Mr.DJ Snyder And Mrs. Colleen Wright. They Were Very Helpful In Every- way. And I Was Very Pleased With The Whole Transaction And Everyone Involved. This Is Why I Have Given Such A High Rating. THANK YOU Joseph Hawkins More

Report | Print