Collin Mello
Collin Mello at New Motors Ford

Collin Mello | Page 6

Service Advisor

New Motors Ford

8868 Ridge Rd
Girard, PA 16417

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4.8
410 Reviews
4.8

410 Reviews

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410 Reviews of Collin Mello

May 04, 2026

Dealership Rating
Employee Rating

Everything went smoothly, on time and what I needed done. Never any problems with the service department. Will continue to take my truck there for all its service, warranty or recall needs. Thank you for an More

by ERICR71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Arlen Bird, John Barney

May 05, 2026

New Motors Ford responded

Thank you for the outstanding review! We’re glad everything went smoothly, on time, and exactly as expected—that’s what we aim for every visit. It means a lot to know you trust us with all your service, warranty, and recall needs. We truly appreciate your loyalty and look forward to taking care of your truck for years to come! 🚗🔧💙 #TeamFerrando #CustomerFirst

May 03, 2026

Dealership Rating
Employee Rating

Will never comeback to have a vehicle serviced or to buy a vehicle from Bob Ferrando Ford! More

by Shawnbolt56
Service Price Transparency
Service Communication
Recommend Dealer
No
May 04, 2026

New Motors Ford responded

We’re really sorry to hear this and disappointed we didn’t meet your expectations. That’s not the experience we aim to provide at Bob Ferrando Ford. We’d truly appreciate the opportunity to learn more about what happened and see if there’s a way to make things right. Please reach out to us directly at your convenience or message us with your contact information so a member of our management team can connect with you. Your feedback matters, and we’d value the chance to turn this around.

April 30, 2026

Dealership Rating
Employee Rating

Arlen / Ferrando Ford accommodated my schedule, made drop off and pickup easy, and had work done in timely manner. More

by Buddy
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Arlen Bird

May 02, 2026

New Motors Ford responded

Thank you for the great review! We’re glad to hear Arlen and the team made your visit easy and worked around your schedule—that’s exactly the experience we aim to provide. We appreciate your business and look forward to helping you again whenever you need us! 🚗🔧 #TeamFerrando #CustomerFirst

April 08, 2026

Dealership Rating
Employee Rating

I scheduled my appointment for an oil change and wheel hub replacement. I dropped off the vehicle before leaving town and it was ready upon my return. More

by punter3013
Recommend Dealer
Yes

Other Employees Tagged: Collin Mello

May 02, 2026

New Motors Ford responded

Thank you for the great review! We’re glad we could have everything taken care of and ready for you right on time while you were away—that’s exactly the kind of convenience we aim to provide. We appreciate your trust in us and look forward to helping you again whenever you need! 🚗🔧 #TeamFerrando #CustomerFirst

April 02, 2026

Dealership Rating
Employee Rating

The service department at Bob Ferrando is the only reason we buy our vehicles from there. Excellent service people, very friendly, knowledgeable, and trustworthy. always put us in the right direction. People More

by HEYROSIE12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Arlen Bird , Collin Mello

May 02, 2026

New Motors Ford responded

Thank you so much for the incredible feedback and your continued trust in us! It means a lot to hear that our service department has earned your loyalty—that’s exactly what we strive for every day. We’re proud to have a team that’s friendly, knowledgeable, and always looking out for our customers’ best interests. We truly appreciate your support and look forward to taking care of you for many years to come! 🚗🔧💙 #TeamFerrando #CustomerFirst

March 25, 2026

Dealership Rating
Employee Rating

They told me the cost upfront, and they were prompt in doing the service. They were very polite too. More

by bemeeker
Recommend Dealer
Yes

Other Employees Tagged: Collin Mello

May 02, 2026

New Motors Ford responded

Thank you for the great review! We’re glad to hear our team was upfront with pricing, prompt with the service, and treated you with courtesy—that’s exactly the experience we aim to provide. We appreciate your business and look forward to helping you again! 🚗🔧💙 #TeamFerrando #CustomerFirst

March 12, 2026

Dealership Rating
Employee Rating

I would never consider going elsewhere for my Ford service. I've always been treated wonderfully, dependably, and with excellent service at this dealership. They have always been polite, friendly, h More

by BJLORINGER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Arlen Bird, John Barney

Mar 13, 2026

New Motors Ford responded

Thank you for the wonderful review! We truly appreciate your trust in Bob Ferrando Ford for your vehicle service. It means a lot to hear that our team has consistently provided you with dependable, friendly, and fairly priced service. Our goal is always to make every visit a positive experience, and we're grateful for the opportunity to continue taking care of you and your Ford. Thanks again for your support—we look forward to seeing you at your next visit! 🚗

March 08, 2026

Dealership Rating
Employee Rating

Fantastic service! Advisor kept me up to date with the repairs as they were taking place. Tech did an awesome job doing an overhaul on my transmission More

by Tom J
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Walt

March 03, 2026

Dealership Rating
Employee Rating

It is always a pleasure to go to Bob Ferrando Ford as it is my favorite dealership, the one where I do 95% of my automobile business. I have purchased several vehicles from them and the sales experience is More

by MARKJMEYERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shawn Haas, Arlen Bird, John Barney , Paul Dedionisio, Dana Greenawalt, Hats off to the best salesman in town, Shawn Haas. 5 stars, professional, friendly, kind and does his job with a passion rarely seen in customer service.

February 26, 2026

Dealership Rating
Employee Rating

Always very accommodating and thorough. Low wait time for appointments and great communication. Very pleased! More

by Alan Benson
Recommend Dealer
Yes

Other Employees Tagged: Collin Mello

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