Collin Romer
Collin Romer at Dana Ford Lincoln

Collin Romer | Page 61

Service Advisor

Dana Ford Lincoln

266 West Service Rd.
Staten Island, NY 10314

4.8
669 Reviews
4.8

669 Reviews

Write a Review

669 Reviews of Collin Romer

October 20, 2021

Dealership Rating
Employee Rating

Got car back w/Antenna missing, back light dangling from hatch and I didn't notice the hood was open until I got on the highway. Service not evening completed and a week later still awaiting a callback to More

by LAWZAK61
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No

Other Employees Tagged: Female Service Supervisor (no name, wasn't even sure she was a supervisor), but I was sure that she was curt and not being honest with me.

Oct 22, 2021

Dana Ford Lincoln responded

We're sorry to hear about these repair issues. Please reach out to me so we can discuss these concerns in more detail and find a solution. Thank you, Keith Curran - Service Director - 718-983-8700 ext 297

October 08, 2021

Dealership Rating
Employee Rating

Great place to buy a car. Great service never had a problem. Always met by great people More

by edskerret77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Hazem Radwan , Lynda Buttermark, Isaiahs Cedeno-Ramirez, Patrick Ciotola, Patricia Farag, Jasmine Jackson, Kyung Park, Harley Schick

Oct 11, 2021

Dana Ford Lincoln responded

We're so glad the Dana Ford team gave you a five-star experience each time! Thank you for being our customer!

October 06, 2021

Dealership Rating
Employee Rating

Outstanding customer service in the service department. Very professional team members and atmosphere. Thank you More

by lisaorona
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kyung Park

Oct 06, 2021

Dana Ford Lincoln responded

Lisa, we are so proud to hear that you had such a great time working with our team at Dana Ford! Thank you so much!

October 01, 2021

Dealership Rating
Employee Rating

Parts are in short supply but happy with customer service. Good loaners were given to me. More

by grm24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 04, 2021

Dana Ford Lincoln responded

Thank you for your honest review! We look forward to seeing you next time at Dana Ford!

October 01, 2021

Dealership Rating
Employee Rating

It was a pleasure. The service center staff was amazing. They all deserve a raise from the CEO of Dana Ford/Lincoln they deserve all the credit they are the Backbone of the company. The service center and t More

by steviepipes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Hazem Radwan , Lynda Buttermark, Isaiahs Cedeno-Ramirez, Patrick Ciotola, Patricia Farag, Jasmine Jackson, Kyung Park, Harley Schick, Nicholas Squeo

Oct 01, 2021

Dana Ford Lincoln responded

Thank you so much for the kind review! Our service team is truly stellar and we'll be sure to pass along your wonderful feedback to them. Thanks for trusting Dana Ford with your business. We look forward to seeing you again next time!

October 01, 2021

Dealership Rating
Employee Rating

All of my interactions with Dana dealership representatives were excellent. Makes it very easy to recommend. More

by katerinafishkin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Hazem Radwan , Lynda Buttermark, Isaiahs Cedeno-Ramirez, Patrick Ciotola, Patricia Farag, Jasmine Jackson, Kyung Park, Harley Schick

Oct 01, 2021

Dana Ford Lincoln responded

Thank you for recommending our team at Dana Ford, Katerina! -Dana Ford Lincoln Team

September 29, 2021

Dealership Rating
Employee Rating

The staff in the service department are very courteous. They explain and answer all your questions and make the whole experience very pleasant. More

by stkos823
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 29, 2021

Dana Ford Lincoln responded

Our team would like to thank you for the awesome review and rating! We're so happy we provided five-star care to you and made your visit so enjoyable! We'll see you next time!

September 29, 2021

Dealership Rating
Employee Rating

Great service and welcoming staff made me feel welcomed and cared for service was great More

by ENTEAMMA80
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Hazem Radwan , Lynda Buttermark, Isaiahs Cedeno-Ramirez, Patrick Ciotola, Patricia Farag, Jasmine Jackson, Kyung Park, Harley Schick

Sep 29, 2021

Dana Ford Lincoln responded

Thank you for leaving us your great feedback and five-star review! We'll see you again at Dana Ford!

September 26, 2021

Dealership Rating
Employee Rating

Very professional - fast service - I was able to get my car back quickly and the service rep was very friendly More

by imsunny61
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 28, 2021

Dana Ford Lincoln responded

Thank you for the great feedback about your recent visit here at Dana Ford! We appreciate your kind words and hope we can be of service to you again in the future!

September 22, 2021

Dealership Rating
Employee Rating

My work van was towed in on a Tuesday. For 6 consecutive days, I was told my van was being diagnosed that day. Finally on day 10, I was called and informed Dana could find no issues with vehicle. Van radio More

by rgborrazzo
Friendliness
Recommend Dealer
No
Sep 23, 2021

Dana Ford Lincoln responded

We're sorry to hear about these repair issues. Please reach out to me so we can discuss these concerns in more detail and find a solution. Thank you, Keith Curran - Service Director - 718-983-8700 ext 297

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