Collin Romer
Collin Romer at Dana Ford Lincoln

Collin Romer | Page 61

Service Advisor

Dana Ford Lincoln

266 West Service Rd.
Staten Island, NY 10314

4.8
684 Reviews
4.8

684 Reviews

Write a Review

684 Reviews of Collin Romer

November 29, 2021

Dealership Rating
Employee Rating

No loaner for Lincoln Black label service depsite making appointment 2 months in advance. Gave list of items and several not attended to despite written description and multiple discussions. More

by douglasberkman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Dec 02, 2021

Dana Ford Lincoln responded

We're sorry to hear about these repair issues. Unfortunately due to labor shortages, shipping and part delays, as well as Government (New York State/City) COVID-19 restrictions and regulations, all aspects of our business are impacted just as they are in almost every other company doing business at this time. We do appreciate your patience during this time. However, please reach out to me so we can discuss these concerns in more detail and find a solution. Thank you, Keith Curran - Service Director - 718-983-8700 ext 297

November 27, 2021

Dealership Rating
Employee Rating

Kept sharp timing , fast and quality service , service representative and cashiers are very friendly and professional … very dependable service . Will definitely recommend my friends and family to be fami More

by ashishbijumon572
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Vincent Langilotti, Ryan Peters , Michael Bachrach, Thomas Busacca, Theresa McMahon, Chris Sellitti, Nicholas Squeo

Nov 30, 2021

Dana Ford Lincoln responded

Thank you for this awesome feedback! We greatly appreciate you recommending the Dana Ford team to your friends & family and look forward to seeing you again next time!

November 26, 2021

Dealership Rating
Employee Rating

great dealership, attentive to my needs! fast fix on my vehicle. thank you to collin and the guys in the back! More

by rfium88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jeff Beyer, John Daly, Hazem Radwan , Brieann Driscoll, Steve Riccardone

Nov 30, 2021

Dana Ford Lincoln responded

Thank you for visiting Dana Ford! We're glad Collin and the team were able to get your vehicle fixed quickly and we hope we can be of service to you again in the future. Take care!

November 26, 2021

Dealership Rating
Employee Rating

good experience overall, was a little upset that a brand new trucks drive shaft went at 7,000 miles. More

by rfium88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jeff Beyer, John Daly, Hazem Radwan , Brieann Driscoll, Steve Riccardone

Nov 30, 2021

Dana Ford Lincoln responded

Thank you for the review and feedback. Please don't hesitate to reach out if we can be of service again in the future!

November 26, 2021

Dealership Rating
Employee Rating

Took my Ford F1150 for a recall. The people that fixed the problem were very nice and they did a great job More

by Jwq14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Hazem Radwan , Lynda Buttermark, Isaiahs Cedeno-Ramirez, Patrick Ciotola, Patricia Farag, Jasmine Jackson, Kyung Park, Harley Schick

Nov 29, 2021

Dana Ford Lincoln responded

We're happy to hear the Dana Ford team took such great care of you during your F-150 recall! Thank you for leaving us your great five-star rating!

November 19, 2021

Dealership Rating
Employee Rating

Professional, courteous, excellent service. Work completed completely and on schedule as promised. We are very satisfied. Thank you. More

by grandma0408
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Hazem Radwan , Lynda Buttermark, Isaiahs Cedeno-Ramirez, Patrick Ciotola, Patricia Farag, Jasmine Jackson, Kyung Park, Harley Schick

Nov 22, 2021

Dana Ford Lincoln responded

Thank you! We appreciate your kind words and five-star rating! We hope to see you again at Dana Ford!

November 19, 2021

Dealership Rating
Employee Rating

Horrible service dept. Liars. Supervisors of service dept is a liar. Big Crooks! Atrocious! NEVER AGAIN More

by jose0delgado67
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Nov 30, 2021

Dana Ford Lincoln responded

We're sorry to hear about this experience. Please reach out to me so we can discuss these concerns in more detail and find a solution. Thank you, Keith Curran - Service Director - 718-983-8700 ext 297

November 19, 2021

Dealership Rating
Employee Rating

Great service, honest alert and friendly.. spent time to make me understand some options on my vehicle.. More

by JOHNCHICCHETTI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 22, 2021

Dana Ford Lincoln responded

Thank you for the great review of Dana Ford! We appreciate your wonderful feedback and hope we can be of service to you again in the future!

November 19, 2021

Dealership Rating
Employee Rating

Service was nice and fast and in the end my truck was nice and clean! Thank you ford! More

by Albogq23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Hazem Radwan , Lynda Buttermark, Isaiahs Cedeno-Ramirez, Patrick Ciotola, Patricia Farag, Douglas Hansen, Jasmine Jackson, Kyung Park, Harley Schick

Nov 22, 2021

Dana Ford Lincoln responded

It was our pleasure to serve you! Thanks for visiting our team here at Dana Ford and please don't hesitate to reach out if we can be of service again in the future!

November 19, 2021

Dealership Rating
Employee Rating

Got my wheel redone and drove off way over the rec psi. Came back and they fixed it. They explained a few things to me about the Shelby which was cool. Every experience I’ve had with Dana has always been a More

by jefc923
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Hazem Radwan , Patrick Ciotola, Steve Riccardone, Anthony Rivera, Harley Schick

Nov 19, 2021

Dana Ford Lincoln responded

Thank you for taking the time to share your honest feedback. We appreciate your business, and look forward to seeing you next time at Dana Ford!

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