Not a very good experience like my previous service on my
vehicles. My truck was scheduled for new tires, wheel alignment and full detail. The work was delayed the first day which was communicated to me and
vehicles. My truck was scheduled for new tires, wheel alignment and full detail. The work was delayed the first day which was communicated to me and not an issue especially since I had a loaner vehicle. I waited the next day and did not hear anything so I called in to check. When I called in and asked for Katie I was told she was with a customer so I called back an hour later. At that point I asked for Katie and was told she is not working today although I was told earlier that she was with a customer?? So I ask to speak to somone in service and I was giving Connie. I explain to Connie the situation and since it was later in the day even if it was done and I would not be able to pick up the truck today because we had other commitments. She went back and checked and said the detail was completed but they only did the interior. I explained that I scheduled a full detail (both ext/int). She said she would get it done maybe that afternoon. I called back in the morning and Connie was with a customer and she called me back and left me a message it would be done around noon. Again because of our schedule I did not pick up till Friday morning at which time I dropped our Escalade off to get a sour/vinegar smell coming out of the vents looked at. They changed the cabin filter and my wife picked the vehicle up Friday afternoon and dropped off the loaner car. As far as the repairs go - I was disappointed in the detail of my truck - I had to reclean the windshield (smear marks) and rewipe down the rims on the truck. As far as the Escalade I shared the info I read about this smell can be caused by mold or mildew on the evaporator and the drain plug may be plugged up. The changing of the cabin filter did not correct the problem and we can still smell it. I wish they would have checked the drain and cleaned the evaporator core - still need it corrected. Overall not a good expierence both in the communication within the service department and the work performed.
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by PFIORE17
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Katie Stowe
Oct 17, 2026 -
Cole Valley Cadillac responded
Thank you for providing this feedback, and we apologize for not providing you with an exceptional experience. We never like seeing that we didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.
Grace Cole
Internet Manager
graceh@colecars.net
I"m very satisfied withe service I recieve.
Will come back again very nice people
Will come back again very nice people
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by rebalint45
Verified Customer
Verified Customer
Service Price Transparency
Oct 06, 2026 -
Cole Valley Cadillac responded
Thank you for the five-star rating and your kind words. We’re pleased to know our team made servicing your Cadillac XT4 a pleasant experience, and we look forward to your next visit.
Grace Cole
Internet Manager
graceh@colecars.net
The service was good, but I expected the waiting room to
be much nicer. I’ve been to Chevy dealers with much better facilities. Cole Valley’s waiting room is just some basic chairs, a TV, and mediocre coffe
be much nicer. I’ve been to Chevy dealers with much better facilities. Cole Valley’s waiting room is just some basic chairs, a TV, and mediocre coffee.
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by tribe5001
Verified Customer
Verified Customer
Service Price Transparency
Oct 08, 2026 -
Cole Valley Cadillac responded
We appreciate your business. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon.
Grace Cole
Internet Manager
graceh@colecars.net
Appointment on time and dealer drove me to my aerobics
class and car was ready when I arrived about an hour and half later
class and car was ready when I arrived about an hour and half later
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by cathylukasko
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Not sure of name
Oct 04, 2026 -
Cole Valley Cadillac responded
Hearing that your appointment was punctual and our courtesy drive fit your schedule means a lot to our service team. Our team is pleased we could provide a ride to your aerobics class and have your Cadillac XT5 ready upon your return.
Grace Cole
Internet Manager
graceh@colecars.net
Great people, Great service.
My only complaint is the extra charge for using a credit card to pay my bill. NO other dealership I have ever been to doesn't do this.
My only complaint is the extra charge for using a credit card to pay my bill. NO other dealership I have ever been to doesn't do this.
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by tenpingolf2000
Verified Customer
Verified Customer
Service Price Transparency
Oct 01, 2026 -
Cole Valley Cadillac responded
Hi, thank you for taking the time to leave us a review and for your compliments on our team and service! We wanted to address your concern regarding the credit card fee. Like many businesses, we incur substantial transaction fees from credit card processors, and the fee reflects passing along that direct cost. We understand this can be frustrating, which is why we also accept alternative payment methods (such as cash, check, or debit) that do not incur any additional charges. Please feel free to reach out to us directly if you have any further questions or if there's anything else we can assist you with!
Great customer service all the time.
Service appointment was really fast.did not wait very long.
Service appointment was really fast.did not wait very long.
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by money.kathy
Verified Customer
Verified Customer
Service Price Transparency
Sep 29, 2026 -
Cole Valley Cadillac responded
We’re glad your service visit for your Cadillac XT4 was quick and that you didn’t have to wait long. Hearing that you consistently receive great customer service means a lot to our team.
Grace Cole
Internet Manager
graceh@colecars.net
I am impressed with all the staff and the amount of time
(not long at all) to do the maintenance on my car. Great job!!
(not long at all) to do the maintenance on my car. Great job!!
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by dpetro95
Verified Customer
Verified Customer
Service Price Transparency
Aug 31, 2026 -
Cole Valley Cadillac responded
Knowing you were impressed with our staff and the swift maintenance on your Cadillac ATS means a lot to our service department. Our team is pleased we could complete the work so efficiently for you.
Grace Cole
Internet Manager
graceh@colecars.net
Cole Valley is very accomodating and the service techs
keep you fully informed through the process.
keep you fully informed through the process.
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by fordcourt
Verified Customer
Verified Customer
Service Price Transparency
Aug 26, 2026 -
Cole Valley Cadillac responded
Knowing that you found our team accommodating and appreciated being kept fully informed during the service on your Chevrolet Equinox is rewarding. Your kind words and five-star rating mean a lot to us.
Grace Cole
Internet Manager
graceh@colecars.net
Terrible communication from service manager Ken to Owner
Dave Cole. Took my vehicle in for an issue. Seven days, and $1500 later, they didn't fix the issue and only changed the oil, spark plugs, and brakes.
Dave Cole. Took my vehicle in for an issue. Seven days, and $1500 later, they didn't fix the issue and only changed the oil, spark plugs, and brakes.
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by pallante.aj
Verified Customer
Verified Customer
Service Price Transparency
Aug 14, 2026 -
Cole Valley Cadillac responded
Thank you for bringing your concerns to our attention.
When you brought your vehicle to us for engine hesitation and ABS concerns, our technicians conducted a thorough inspection. While no error codes were found for either issue and the ABS concern could not be duplicated on a test drive, we recommended new spark plugs and a fuel injection service based on the vehicle’s mileage, as well as necessary front and rear brake replacements.
You authorized these repairs, and to minimize your inconvenience, we provided a loaner vehicle along with a discount on parts and labor for the extended wait.
Because your satisfaction is our priority, we would be glad to re-inspect your vehicle if you are still noticing any issues. Please contact our service team directly so we can schedule a time to look into this for you.
Aug 14, 2026 -
pallante.aj responded
that is actually false. We brought the van in because our stop/start service was unavailable. The warning light came on our dash and told us to get this serviced. That is what we brought the van in for initially. While the van was being inspected the other issues were identified, and I did give consent for those issues to be fixed, under the impression the ORIGINAL issue we brought the van in for would also be fixed. Never once was I told that you guys were unable to service the original issue we had brought the van in for until after we got the van back, seven days and $1500 later. After speaking with Ken, (who told me he would get back to me and did not) I called multiple times, and left messages and he never returned any of my calls, despite telling me he would get back to me. I then met with Dave, who told me I would receive a response the day after meeting with him, again no response. So while it is very convenient for you to claim that customer satisfaction is the top priority, I'm going to have to say that is also false given that I was ghosted by not one but TWO of your managers, one of whom is the owner.
Drive 150 miles to get service at Cole-Valley, worth it.
Trust them to do it right.
Trust them to do it right.
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by bdaball
Verified Customer
Verified Customer
Service Price Transparency
Aug 05, 2026 -
Cole Valley Cadillac responded
We’re glad the service on your XT5 was worth the 150-mile drive. Your trust in our team to do it right means a lot to us.
Grace Cole
Internet Manager
graceh@colecars.net
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