Connor Cool

Connor has been exceptional throughout the entire process from purchasing and even after. I have not experienced a better sales rep that even after you have already bought a vehicle, he is STILL responsive t from purchasing and even after. I have not experienced a better sales rep that even after you have already bought a vehicle, he is STILL responsive to any questions I have a year+ after. Along with Connor's help and Ahsan, they really exceeded my expectations. I really liked that Ahsan was able to explain numbers to me in a way I could understand and what to expect. Thank you BOTH! More

Report | Print

Connor is a superb sales rep! Outstanding customer care! I am writing this even though I did not end up buying a Jeep. (I've always wanted a Jeep, but short +ankle injury =Jeeps Outstanding customer care! I am writing this even though I did not end up buying a Jeep. (I've always wanted a Jeep, but short +ankle injury =Jeeps are a bit too far off the ground for me right now.) Connor was extremely helpful in going over details and options with us. We look forward to doing business with him in the future! More

Report | Print

Kevin provided top notch service. Extremely satisfied with my purchase and will recommend to others. Extremely satisfied with my purchase and will recommend to others. More

Report | Print

Easy to work with to get a good price (not the best local price in this case) on a Ram 1500. Definitely appreciate the prompt responses by Connor to questions and pricing inquiry. price in this case) on a Ram 1500. Definitely appreciate the prompt responses by Connor to questions and pricing inquiry. More

Report | Print

Connor is a good salesman. He is still new but stands by his word. Stop by and buy a car from him He is still new but stands by his word. Stop by and buy a car from him More

Report | Print

My experience was excellent from start to finish. The three people that helped make this an exceptional experience was - Connor Cool (Sales), Thong Nguyen (Finance) and Gregg Weschler (Service). From The three people that helped make this an exceptional experience was - Connor Cool (Sales), Thong Nguyen (Finance) and Gregg Weschler (Service). From my first visit with Connor - where we discussed the Jeep I wanted and negotiated an excellent price - and then the follow-up discussion with Thong Nguyen who helped finalize the financing and options - finally getting my those options installed with the help from Greg Weschler. With all three people - they were professional - courteous and friendly. They helped me explore the best way to obtain a quality Jeep from Criswell. An important note - I traveled from South Riding VA to Gaithersburg MD to purchase this Jeep. There is no comparison between what I observed with the team at Criswell and the Jeep Dealers in VA - you can tell that the comparison resulted in me driving 45 minutes to purchase my vehicle at Criswell and I am glad I did. I was also able to use the Costco car discount - that is what originally attracted me to Criswell and I am glad I did check it out. More

Report | Print

Had a great experience buying a car here. Conner responded to my emails and answered all my questions. Didn’t pressure me to come in and gave me a full price breakdown before I walked through the do responded to my emails and answered all my questions. Didn’t pressure me to come in and gave me a full price breakdown before I walked through the door. Conner honored my True Car $500 off coupon which another Jeep dealer lied about being unable to accept it with other rebates. When I came in Conner was off and I finished the deal with Khalil. Khalil was professional, very helpful and made sure our new car was washed and had a full tank of gas. If you are buying a new car here I would deal with Conner or Khalil. More

Report | Print

Lies & Discrimination Had great phone conversations with Connor and really appreciated how he seemed to understand what I was looking for. Showed up for test drive and he h Had great phone conversations with Connor and really appreciated how he seemed to understand what I was looking for. Showed up for test drive and he had the car ready. Test drive was great and I decided to see what financing looked like. I was very upfront and honest that my credit score was not the best due to a few blips 8 or 9 years ago (we all know how tricky FICO is), but my DTI and overall income was sound. In the end, I was given an offer that was at least in the ballpark, although I had hoped for a better APR. I decided to see if I could get better financing from my credit union, but it was close to the end of business for them. I told both Connor and Thong I was going to check with them and make a decision the following day. The next day after much deliberation and number crunching, I decided to accept the deal they offered. I texted Connor and said I would call Thong to get the paperwork started. I was then informed that "another salesman in another department" sold the vehicle the night before. I found it strange because the dealership was not busy when I left around 5pm and I would have though someone would have at least called me to see if I had made a decision before selling it. Found the exact same model/trim/color at Safford in Springfield (highly recommend over Criswell). The finance manager thought what happened at Criswell sounded strange and said from what he could see, they hadn't pushed through the offer that they gave me all the way and were probably just backing out of the deal. Safford was able to match the deal and had me in and out in under 2 hours! The following day I decided to just check on the vehicle at Criswell using an alternate email address. I immediately got responses from a sales person and sales manager confirming the vehicle was still available and that they were very eager to sell it to me. I think it's pretty clear I was discriminated against due to my credit score (which I never tried to hide). I'm thankful I was able to find a dealership who treated me with the same respect as the rest of their customers, but it really causes me to wonder what other types of customers Criswell may discriminate against. More

Report | Print

Connor helped me buy a car via email and phone calls. This was the easiest car buying experience I've had. He's honest, direct and committed to the customer's needs over the sale. This was the easiest car buying experience I've had. He's honest, direct and committed to the customer's needs over the sale. More

Report | Print

Great service We had great service from Brandon Chuckerel. I highly recommend contacting him for anything you need. Great follow through even after the purchase was We had great service from Brandon Chuckerel. I highly recommend contacting him for anything you need. Great follow through even after the purchase was completed. More

Report | Print