"Compass 2018 Purchase"
Recently purchased a 2018 Compass, having some mileage issues.
Ahsan and Connor are really trying to help walk me through addressing my concern. Really hoping to start seeing a better average regarding mileage.
Connor, Ahsan, and Julius have been extremely helpful throughout the purchase of vehicle. Customer service experience has been excellent.
After the dealership has you sign your paperwork their customer service is done. Do not expect to have any support from the management. I have called to talk to the finance office numerous times leaving messages with the operator, a salesman and on voicemail with no return call. It has been over three weeks. I have also called to talk to the General Manager a Mr. Szot with none of his associates knowing what office he is working in that day. Left a message with no return call from him. The salesman that answer the phone also have no regard on how to answer the phone, once I asked form management I was treated with complete disrespect. I would not recommend this dealership to anyone. Should of realized when I purchased a Jeep Wrangler Sahara unlimited and get a Nissan Versa as a loaner. All other dealerships I have worked with has given me the same type of car that I have purchased from them. Look at their Facebook page and read some more reviews from their "satisfied" customers. Thanks again for the great customer service.
"Poor Customer Service "
When she has a Bad Day, she takes it out on the Customers. I took my 2017 Jeep Wrangler in on July 17th because it was having a Transmission issue. She Snapped at me "Do You Have an Appointment, if not I can't help you for 2 weeks " She was able to find an appointment on July 26th. She gave me the option of leaving my vehicle but it wouldn't be looked at for at least 3 days and even though it's under warranty they wouldn't cover a rental car. This is my first Chrysler product, I normally buy Chevy's. Criswell Chrysler Service needs to take a look at how Criswell Chevy Service handles customers that have been buying cars(5) from Criswell since 2001. Since it was under warranty Chevy Service couldn't do anything for me but would have if they could. I took my Jeep to Len Stoler Jeep in Westminster. They found that the problem with the transmission was that it was 1 quart low of fluid. I have taken the Jeep to Criswell Chrysler Service for it's Oil changes and tire rotations, obviously they don't check all the fluids like they claim to. So the bottom line is Criswell Chrysler Service doesn't do what they claim to do and have the worst Customer Service.
"Don't Expect Anyone To Care About You, The Customer"
If these guys are consistent at anything it's ignoring their customers. Twice I have made appointments to have my car serviced at their Gaithersburg shop and twice they just completely ignored me. The first time they had my car for 3 days and didn't even look at it, and yes, this was after I had an appointment. I finally had to just go get my car as I was going away for the weekend. They never even looked at my car and all I got was, "sorry".
The second time, just this week. I waited 3 weeks for an appointment, and this time I called them on the day of my appointment and cited my previous experience with them not even looking at my car and I was assured my car would be looked at. Well.... it wasn't. At the end of the day they told me they would call me in the morning with the result of their diags. Well, no call. I got a call at 4pm with the list of stuff they wanted to do and they wanted to charge me to continue to diagnose the problem. I reminded them I had an extended lifetime warranty (they should have known this) then they told me again they would call me back that night to tell me if the problem was covered by my warranty. Well, no call again. Over the course of all of this I called the service manager several times and he didn't return a single call. I called the service director twice over two days and he never called back. I called the General Manager and left him a message and he never called back. These guys had my car now for 3 days and I had no information on how much it would cost of when I would have it back.
On day #4 I called the service manager twice and again no response. I called the service director (now the 3rd time I've called him). I finally reached a live person, not the original service director I called, and he finally drove my concerns to completion.
This service department just absolutely sucks. Don't expect any communications from them and expect your car to be unavailable for days. I was even told by their service manager that they don't provide loaner cars. Un-freaking-believable. They hijack my car for 4 days, I'm driving my wife to the other end of Montgomery County to work, and they just don't care.
I bought my car here and have had it serviced here since I bought it. After my last two experiences they've lost a car buying customer, and they've lost a service customer and I'll be sure to tell folks to stay away from this place. Their problems go from the service manager all the way to the GM. If they don't care at the top, they why do business with them.
Other Employees Tagged:
, Oscar never returned my calls. Gary never returned my calls. Kevin never returned my call. Chris took care of the issue.
worst service advisor, she tried to sell me things i didnt need, i brought my car in for repairs and the hourly rate is 122hr, she over charged me, i look at my papet work price, it averaged at 150hr, stay away from this place, i own a 2014 jeep cherokee and she tried to sell me a complete "driveline" service at $498 with 18,000 miles on my car, who does that?
"I'm giving Criswell Jeep the best rating possible..."
I'm giving Criswell Jeep the best rating possible because I thought my salesman Mr. Jarrett Twigg was polite, knowledgable, and respectful to me and my wife. He spent ample time with us showing the Jeep and explaining its features. I had the pleasure of meeting the manager Mr. Toueg at our purchase and we got a really good deal with a great price, a factory rebate, and a low financing rate. I had a minor problem with an engine light and I thought the service department did a outstanding job fixing the problem. I highly recommend Criswell. Im very happy with my 2013 Jeep Grand Cherokee.
Other Employees Tagged:
, Jarrett Twigg
"I recently helped my daughter buy her first new car. We..."
I recently helped my daughter buy her first new car. We couldn't be happier with the process from start to finish. It was a great, no hassle, no pressure experience from everyone we encountered at Criswell. My daughter is very happy with her new Jeep Compass and I can't say enough about the professional, cordial service provided by all involved. I would highly recommend Criswell to anyone in the market for a new vehicle!