Our car was gone for 2 weeks and they didn’t even get the
software updated. I paid $1,200 for a rental and got nothing from the service department. That will be our last Rover.
software updated. I paid $1,200 for a rental and got nothing from the service department. That will be our last Rover.
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by aajhasley
Verified Customer
Verified Customer
Service Price Transparency
Sep 05, 2023 -
Land Rover Tulsa responded
Hi Aaron, we’re sorry you feel that way about the brand. We do prioritize our clients with appointments first and we did inform you of that prior to you having your vehicle towed here. While here, everything functioned properly on your vehicle and there were no fault codes stored related to your concern, so there was nothing for us to do. We did inform you of a Software Over The Air update that was available for your vehicle and offered to do it at no charge but your tow truck service arrived to pick the vehicle up before we could start on it. We also emailed you instructions on how to update the software remotely, which is exactly what it is intended for. We suggest working with your advisor to schedule the service next time so we can complete the services required in a more timely fashion.
Regards,
Brian Vance
Operations Manager, JLR Tulsa
Corey in the service dept was professional and took care
of everything for us! Thank you🌟
of everything for us! Thank you🌟
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by Sweetlucky8
Service Price Transparency
Sep 05, 2023 -
Land Rover Tulsa responded
Thank you, Brenda! We're delighted to hear that Corey in service provided professional and comprehensive assistance. Your satisfaction is our top priority, and we're here to help whenever you need us. Safe travels to you and yours!
This dealership was very helpful.
They fixed the problems and serviced the car. The service manager was courteous and I really appreciated the ride home when I left the car. Thank you
They fixed the problems and serviced the car. The service manager was courteous and I really appreciated the ride home when I left the car. Thank you so much.
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by FLEURETTE1
Verified Customer
Verified Customer
Service Price Transparency
Sep 05, 2023 -
Land Rover Tulsa responded
Anita,
Thank you for your glowing review! We're thrilled to know that you found our dealership services helpful and our service Manager courteous. Providing a ride home is just one way we aim to make your experience convenient and pleasant. Your feedback means a lot to us, and we look forward to serving you again in the future!
Everyone in service area is very respectful and nice to
work with. I like that they bring the car cleaned up to me at the end of service
work with. I like that they bring the car cleaned up to me at the end of service
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by terrirdh
Service Price Transparency
Aug 30, 2023 -
Land Rover Tulsa responded
Thank you, Terri, for sharing your feedback with us! We're glad to hear that everyone in our service areas treated you with respect and were pleasant to work with. We're constantly striving to provide the best experience for our customers, and your input helps us improve. If there's anything else we can do to earn that extra star from you next time, please don't hesitate to let us know. We value your business and hope to continue serving you well!
I took my 6-mo.
old L.R. in for service to have the Info Sys software updated to fix a glitch. The work was done expeditiously; however, before leaving I noted that
old L.R. in for service to have the Info Sys software updated to fix a glitch. The work was done expeditiously; however, before leaving I noted that the passenger side AC now appeared not to be working. When I brought this to their attention and after some wrangling, attitudes changed, and I was told that I would need to bring the car back for a servicing appointment which they would schedule 2 months hence. During my wait, my companion and I observed that there were many workers present but no customers. Sales staff wondered around and played on cell phones; no one came in for auto servicing. A noticeably strange atmosphere for a car dealership. This was my 2nd time with this dealership, the 1st with questionable results, and now put off for 2 months before I can have my issue addressed. It's a beautiful looking dealership, but "all that glitters isn't gold!"
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by Lex_Man
Aug 23, 2023 -
Land Rover Tulsa responded
Hi Dallas, thank you for the feedback but we are a bit puzzled by the review. When you purchased your vehicle at a different dealership, they didn’t review the vehicle operations with you (or didn’t do it well) and failed to properly set up your Bluetooth. We had Arnie, a Sales Concierge, spend the time with you to review the vehicle and we resolved the infotainment system issues you were experiencing. This should have been done when you purchased your vehicle, but we were happy to help.
The wait time for the service you requested is due to the need for a loaner car. We have 40 cars in loaner service, many of which are tied up due to parts delays as we only use factory parts. We offered to work on the vehicle sooner if you could wait in the store or if you could use our shuttle service, but you declined.
Many people use cell phones for business, as the case here. To mention in your review that there were no customers in the store when you were here is again, a very puzzling statement and we’re frankly unsure of how to respond to that. Maybe the store you purchased your vehicle from would be able to provide you with the experience you’re looking for since we’re clearly not.
Regards,
Brian Vance
Operations Manager, JLR Tulsa
Aug 23, 2023 -
Lex_Man responded
I beg to differ with you. There was never any mention of a loaner auto being offered to me, much less this being the reason for the extended time period to the service appt. I can only surmise this was false information provided to you. As for those in the store, employees and custom, this was merely an observation.
Corey is amazing, really knows how to treat a customer
well. Appreciate everything he did and turning the car around quickly as he knew I had to drive back to Arkansas. Techs did a good job and followed u
well. Appreciate everything he did and turning the car around quickly as he knew I had to drive back to Arkansas. Techs did a good job and followed up on all my requests
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by AJKALEKA
Verified Customer
Verified Customer
Service Price Transparency
Aug 23, 2023 -
Land Rover Tulsa responded
Thank you so much, Aj, for your fantastic review! We're thrilled to hear that Corey provided amazing service and went the extra mile to make sure you had a great experience. We're delighted that he ensured a quick turnaround for you, especially knowing you had a long drive ahead to Arkansas. Your appreciation means a lot, we'll be sure to pass along your kind words to Corey. Safe travels, and we hope to see you again in the future!
Excellent staff.
Very courteous. Everything was really efficient! They met me at the door when they opened and returned a clean car to me
Very courteous. Everything was really efficient! They met me at the door when they opened and returned a clean car to me
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by tracthomas
Verified Customer
Verified Customer
Service Price Transparency
Aug 21, 2023 -
Land Rover Tulsa responded
Thank you so much for your kind words, Tracy! We're thrilled to hear about your experience with us.
Providing courteous service and efficient assistance is a top priority and we're glad our staff could meet your expectations and return your car in great condition. We look forward to serving you again in the future!
Service department has always been very courteous and
helpful. They always explain and stay in touch
helpful. They always explain and stay in touch
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by Wrenken1211
Service Price Transparency
Aug 10, 2023 -
Land Rover Tulsa responded
Thank you so much for your kind review! Our service department strives to provide excellent customer service and clear communication. Thank you for choosing our services, and if you ever need assistance in the future, feel free to reach out. Your feedback motivates us to continue delivering great service, thank you!!
I always have a good experience at this dealership.
Everyone is professional but friendly and they go out of their way to make my visits as comfortable as possible.
Everyone is professional but friendly and they go out of their way to make my visits as comfortable as possible.
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by annehewgley
Verified Customer
Verified Customer
Service Price Transparency
Aug 07, 2023 -
Land Rover Tulsa responded
Thank you, Anne!
We're thrilled to know that you always have a good experience at our dealership. Providing a professional yet friendly atmosphere is crucial to us, and we're delighted that you feel comfortable during your visits. Your kind words mean a lot to our team, and we'll continue to go out of our way to ensure your satisfaction. If there's anything specific you'd like to see improved or any other feedback you'd like to share, please feel free to reach out! We look forward to welcoming you back on your next visit!
Very professional, knowledgeable and friendly group of
people. They really interest to help and answered any questions about the car.
people. They really interest to help and answered any questions about the car.
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by ali.fazel
Verified Customer
Verified Customer
Service Price Transparency
Aug 03, 2023 -
Land Rover Tulsa responded
Ali,
Thank you so much for leaving us this five-star review! Your satisfaction is our top priority, and we're grateful for your five-star review and feedback. If you have any questions, don't hesitate to reach out. we look forward to serving you again in the future!
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