Corey Landreth | Page 26

I’m extremely satisfied with my experience buying my new suv...Jordan was very professional and worked with me to get me into my 1st new car. I’m thoroughly impressed!!! This is not the first time I bought suv...Jordan was very professional and worked with me to get me into my 1st new car. I’m thoroughly impressed!!! This is not the first time I bought from Joe Machens and it won’t b the last. Great people!! More

by EMD_57 Verified Customer Verified Customer

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The rates went up I use to pay 55 dollars and I have to drive from Mexico mo and I didn’t get my car wash😢 drive from Mexico mo and I didn’t get my car wash😢 More

by PATTYOUSLEY Verified Customer Verified Customer

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The department was friendly and efficient on getting me checked in and out as quickly as possible. I appreciate their help and their friendly service. checked in and out as quickly as possible. I appreciate their help and their friendly service. More

by B.DRUMMOND Verified Customer Verified Customer

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Although I am disappointed that several of our favorite service & parts personnel are no longer with the dealership, we continue to be pleased with the maintenance service that we receive. service & parts personnel are no longer with the dealership, we continue to be pleased with the maintenance service that we receive. More

by MOKATZ Verified Customer Verified Customer

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I brought my car in with an error code, the first mechanic said my head/head gasket was bad allowing for antifreeze to get into to 2 cylinders, however we I asked if a pressure test was completed, he mechanic said my head/head gasket was bad allowing for antifreeze to get into to 2 cylinders, however we I asked if a pressure test was completed, he said yes and it held pressure. When I asked what the cost was to fix it, I was told I needed a new engine. At that point I asked to speak to the service manager, and he wasn’t available. So I asked for him to call me, however he never called me. So the next afternoon after no call from the service manager I called back in and was told that my car was ready. I asked I thought the head needed replaced and was told no they flushed the engine and the light cleared. When I went to pick up my car and after paying for it. I moved the car over to the loaner and by the time I got there the light came back on. I went back into the service desk and they had the mechanic come out to talk with me. When I asked about the repair and did they check the timing, because it was out of time when I brought it in, he said no that it wasn’t necessary because if they checked it they would tell me I needed a new engine. Totally absurd response and I asked for someone else to look at my car. The following week, I was called and told they figured out what was wrong with it. The water pump was bad and there a bunch of antifreeze in the oil. However, when the first mechanic went through the engine, I asked if there was water in the oil and he said no. Again, when I asked about changing out the water pump I was told the engine needed replaced because it would easier and cheaper to find an used engine. Unfortunately, at this point I had zero confidence in your shop’s ability to do the repair or to truly identify the problem so I picked up my car and took it another shop and they changed out the water pump and replaced the timing chain for nearly a fourth of the price I was told to buy the new engine ($11.5k). Btw... I still have never received a call from the service manager whom I asked to speak to multiple occasions. Here is my number if he would like to discuss why I was dissatisfied and took my business else where. More

by COMO Tim Verified Customer Verified Customer

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Very quick and accurate work. Thanks h. I have a hard Very quick and accurate work. Thanks h. I have a hard time submitting my survey. No need to check again I live in Ohio thanks Very quick and accurate work. Thanks h. I have a hard time submitting my survey. No need to check again I live in Ohio thanks More

by MJC391 Verified Customer Verified Customer

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Machens Mitsubishi got me in on the day I wanted, corrected my alignment and made me a deal on a set of tires. Communication was good, the car doesn’t pull anymore and I got a good deal on the tires. corrected my alignment and made me a deal on a set of tires. Communication was good, the car doesn’t pull anymore and I got a good deal on the tires. Work was completed when promised also. More

by tstevenscwi Verified Customer Verified Customer

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Machens Mazda has always been where I take my car. The service staff are friendly and keep me informed of the service progress. They couldn't figure out what the problem was but assured me I could bring service staff are friendly and keep me informed of the service progress. They couldn't figure out what the problem was but assured me I could bring it back if the problem recurred. They did my winterization and discovered my battery was bad. It was under warranty sotheyreplaced it. More

by Syd Verified Customer Verified Customer

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Service was ok although I never received a courtesy vehicle seeing as my car was at the shop 5 days. The prices where on the high side especially 130$ just to screw down two screws that were loose. vehicle seeing as my car was at the shop 5 days. The prices where on the high side especially 130$ just to screw down two screws that were loose. More

by Aprilwilson2019 Verified Customer Verified Customer

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Service department was professional and friendly! Scott Kersey the tech was exemplary and diagnosed and repaired promptly! I was very satisfied with my service and will be returning! Thank you Kersey the tech was exemplary and diagnosed and repaired promptly! I was very satisfied with my service and will be returning! Thank you More

by BILLKERSEY63 Verified Customer Verified Customer

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