Corey Ragusa | Page 32

In April of 2013, I bought a 2004 Mazda RX-8. I was specifically looking for this type of car, and saw on Kelly’s website that they had one with low miles. After driving there and looking it over Corey specifically looking for this type of car, and saw on Kelly’s website that they had one with low miles. After driving there and looking it over Corey Ragusa, approached me and asked if I was interested in a test drive. After driving the car, Corey told me their mechanics did an inspection of the car and it was in such good shape all they had to do was change the oil. He made this seem quite remarkable because, according to Corey, “normally we have to put hundreds or even thousands of dollars to get a car up to standard to resell after they take it in on a trade”. I looked it over and it appeared to be in good condition with a clean Carfax report, so I bought it. The car buying process was pretty good. I negotiated a price, made a down payment, and came back to pick up the car. There was a burnt out interior light and a broken driver’s side sun visor so I had them fix those things before agreeing to buy the car, and they did. That should have been my first red flag that Corey’s claim that the car had a careful inspection and was in excellent shape was false. After having the car for three days, I noticed a bubble in the side wall of the rear tire. I didn’t notice it when I bought the car or I would have had them fix it as well as the other issues I discovered. I was concerned it might not be safe so I drove that day to Kelly and spoke Kristina Vetree. They inspected the tire and said it was safe to drive and ordered me another tire and scheduled an appointment for the following week. On my way to the appointment, it was chilly so I turned on the heat, but only ice cold air came out. When I arrived I told Kristina about this and she had them look at it. I was dismissed by the used car mechanic as “probably mistakenly putting the air conditioning on not the heat” as he couldn’t recreate the problem. I told Kristina that I know how to work the heating system and that it was blowing cold air on my way there, she said to come back if it happens again. The heating system was just the first of many unsolvable problems with this “excellent condition” car I bought. About a month and a half after buying it I was driving to Maine, and I pulled over to a rest area. Upon returning to my car, it wouldn’t start. It was totally dead; no sound at all, just a flashing security light. After researching the flashing light it turns out there is a known problem where the security system doesn’t recognize the key which prevents the car from starting. After a few hours eventually the car started. Meanwhile the heating/cooling system is erratic at best, there are times when it will only blow hot air, or only cold air, or it just fluctuates as it pleases. On this trip I also discover that my CD player doesn’t work. Since I rarely use CDs I hadn’t yet tried to use it as normally I have good cell service and can use Pandora or listen to a local radio. In remote Maine however CDs are nice when there is no cell phone coverage. I made an appointment with Jack Tutty for the starting, heating/cooling system, and CD player. I told Jack about my problems, explaining how I think the starting problem is related to the security system based on the flashing light and lack of sound when trying to start it. He sends the car off to a Mazda Dealership and they replace the starter, even though I told him I didn’t think that was the problem. He says I would have to wait on the temperature control panel and CD player as they are both back ordered. The following weekend I am driving to Maine, I pull over for dinner and when I return to my car it wouldn’t start, and again had to wait several hours for it to start again. Meanwhile it was in the 90’s and the AC is cycling through cold air and hot air as I drive the four hour journey. When I return from that trip I call Jack again and he says he will investigate my options and get back to me. A week goes buy and he never returns my phone call, so I call back and finally get an appointment. They send the car back to a Mazda Dealership, and replace some sort of sensor which is preventing it from starting (to be determined if this will solve the problem). However Kelly will not pay for my CD player or my temperature control system to be repaired because they are not “safety issues”, even though in less than a week after purchasing the car I reported temperature control issues to Kristina on my first visit, and she acknowledges that I have been in there a lot and it is in their system that I had this problem immediately after purchasing the car. Overall buying a car at Kelly is a typical, as to be expected dealership experience. They treat you well trying to get the deal done, but do little to take care of problems afterward. I am particularly frustrated by the unwillingness to fix the heating/air conditioning system as it is documented in their system as being a problem within a week of me purchasing the car. I know I am only one customer and I don’t make or break any one business, however I will never consider shopping at Kelly Nissan again. I am going to get rid of this car shortly and when I start looking for a new car I will not consider Kelly Nissan or probably any other dealership in the Kelly organization. I would also strongly suggest to anyone who is looking for a new car to not consider shopping at Kelly Nissan of Lynnfield. ****Update 09/13/13**** My car again had another starting problem, for which Kelly told me to take it directly to a Mazda Dealership. I ended up having to pay for the work done at the Mazda Dealership out of pocket, and didn't think that was right as Kelly had unsuccessfully attempted to fix the starting problem before. It was well documented there were starting problems with this car. They initially refused to pay for my repair bill. After lots of work reaching out the service, sales, and general managers and getting no where, I finally was able to get my problem resolved to my satisfaction. This required me to contact Brian Kelly, the CEO of the overall Kelly Automotive group, and explain the situation. Brian was very kind, seemed to care about my situation and offered to mail me a check to reimburse me for the most recent repair. Working with Brian, although very brief, was very pleasant, and I commend him for doing what I think(and probably most people if they heard both sides of the story) is right. My heating and cooling system has not been fixed, and at this point I think it is time for me to give up on getting it repaired and I have begun my search for a new car starting this weekend. More

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I have given this review because my experience was I have given this review because my experience was outstanding. I have bought a number of cars in the past, this is my first Nissan, and don't ever I have given this review because my experience was outstanding. I have bought a number of cars in the past, this is my first Nissan, and don't ever remember being so satisfied with my purchase. Corey Ragusa made me feel very confortable as I walked through the door. He was courteous and attentive to my needs and took the time to find out what I was looking for. He then selected a few folders of cars I might want to consider and after showing me the vehicles and test driving one of them I was sold. Corey and I actually developed a rapport and I feel I can rely on his help if needed in the future. I also enjoyed talking with Jason the Sales Manager who really made my deal happen. In conclusion I'm glad I found this dealership and am looking forward to having my Altima serviced there. More

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I never purchased a car faster in my life! Corey was perfect, showed us exactly what we wanted, and more importantly, at the final price we were happy with. The car is great, we do own another Nissan M perfect, showed us exactly what we wanted, and more importantly, at the final price we were happy with. The car is great, we do own another Nissan Murano Cross Cabriolet, so we were quite familar with it. The selection was terrific and drove it home that day. I would certainly recommend Nissian of Lynnfield (Kelly) not being Irish, but the St Patric's day sale sure worked out for us. Thanks again, loving the car. Neil More

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I came to Kelly Nissan in Lynnfield based upon a prior experience of buying my Maxima there and being quite satisfied with the service and the product. I was not disappointed again as it was time for new experience of buying my Maxima there and being quite satisfied with the service and the product. I was not disappointed again as it was time for new vehicle and Cory Ragusa, helped guide me in the right direction. He was helpful, friendly, and informative and made the act of buying a car as pleasant as can be. I am quite happy with my new Nissan Altima and plan on referring anyone in the market for a car to Cory and Kelly Nissan. More

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My experience with Kelly Nissan was great. My salesman was Corey Ragusa. He was very helpful and answered all my questions and concerns. The whole purchasing process was fantastic. Corey made everything was Corey Ragusa. He was very helpful and answered all my questions and concerns. The whole purchasing process was fantastic. Corey made everything so easy. I went in on a Saturday and when I went to pick up my new car a day or two later everything was done and ready. He also called me the next day to see if I was enjoying my new car. I had such a wonderful experience with Corey and Kelly Nissan that I have recommended them to many people. More

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When we first came in Abe had told us that the online salesperson we had been speaking to on the phone, Brian, was not there, but that he could help us...From the initial get go he was actually rude, wou salesperson we had been speaking to on the phone, Brian, was not there, but that he could help us...From the initial get go he was actually rude, would not speak to Katie and was very dismissing of her questions. We went on a test drive and although we were telling him which vehicle we were interested in (a new 2012 Pathfinder, silver edition on special that we eventually bought) he would not stop showing us two used vehicles even though we repeatedly told him that we were not interested, He wouldn't take out the new 2012 silver edition Pathfinder that we wanted to drive and so we left....we shopped around to Kia and Chevrolet and decided that we wanted to go back to Nissan we really liked the 2012 pathfinder.....so Katie spoke to someone there who put us in touch with Corey Ragusa who was great from the get go, concerned and willing, he was a great redemption for your dealership....we finally got to drive that silver edition! We love it and are very happy with our purchase....I did call back the day after we bought the vehicle and spoke to Corey because the interior front lights were not coming on automatically with the doors, even though the switch was in the right position, and he was very helpful letting me know how to rectify the situation. Overall we were very satisfied with Kelly Nissan and we are very glad we came back and gave you a second chance.....Thank you so much! More

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