Corey Ross

Not only the worst car dealership I've dealt with, but the worst business I've ever dealt with. They broke more things than they fixed on my truck, and their employee hit it while it was there - causing the worst business I've ever dealt with. They broke more things than they fixed on my truck, and their employee hit it while it was there - causing $4,000 in damage. They forced the employee to use his insurance and I can't get them to respond. Now I have no rear camera, no power mirrors and seats, no security system, etc. as they disconnected everything, and wrecked my truck. When I told Cory Ross, the Service Manager about all this, he said (and I quote) - "Tough! Sucks to be you!". 🤯Wow, I was floored. Stay far, far away from this place. Their awful reputation is well deserved. More

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For the service department. I wouldn't come back if they paid me to. Brought truck in to have my O2 sensor diagnosed and fixed, and new sway bar links. Told the guy I have a lev I wouldn't come back if they paid me to. Brought truck in to have my O2 sensor diagnosed and fixed, and new sway bar links. Told the guy I have a leveling kit on my truck that they can't be stock. Low and behold just after a year I'm having to replace those again and now have $700 extra expenses on 2 tires that have worn irregular to the norm because of this mistake. As well as the O2 sensor not being diagnosed, just replaced. Told me a bunch of other stuff I needed done to try and get more money out of me but didn't really fix a single thing on my truck 0/10 will tell everyone I know this is not the place to have your vehicle worked on. More

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Have had nothing but issues with these guys! An oil change average is 2-3 hours, with appointment. Been 2 hours for one tire change!! Kia changes the oil on two cars we own in less than 45 minu An oil change average is 2-3 hours, with appointment. Been 2 hours for one tire change!! Kia changes the oil on two cars we own in less than 45 minutes. What's up Toyota?!?!? More

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Service Dept. Exceptional! Excellent service and fast! Always have a comfortable place to wait with plenty of seating. They take their job and our safety seriously and let you k Excellent service and fast! Always have a comfortable place to wait with plenty of seating. They take their job and our safety seriously and let you know exactly what you will need to stay safe! More

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Courteous and efficient Corey was very professional and courteous and service was completed in very timely fashion. I waited while my 6 no service was being completed. Surpri Corey was very professional and courteous and service was completed in very timely fashion. I waited while my 6 no service was being completed. Surprised how quickly was completed and was on my way More

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Friendly car buying experience I went to the Toyota dealership to get a 2017 Scion Ia. The sales representative that helped me was very kind, and informative about the car. After I went to the Toyota dealership to get a 2017 Scion Ia. The sales representative that helped me was very kind, and informative about the car. After a day of just looking the dealer ship made sure to call and see how everything went and call about coming back to start paper work to purchase the car. There were multiple people helping through the purchasing process and even though we were there very late in the day they stayed positive. More

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Service Department I took my 2002 Highlander in to be detailed. The detail department performed a miracle on it. I am very pleased with the result. It looks almost new a I took my 2002 Highlander in to be detailed. The detail department performed a miracle on it. I am very pleased with the result. It looks almost new again! I have also been happy with all my service appointments. Will definitely continue to be a repeat customer. More

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wonderful and dedicated staff! so glad I returned to Toyota of Bristol. started my experience with Jonathon and just got better after him with Corey Ross and Aaron Hightower. T so glad I returned to Toyota of Bristol. started my experience with Jonathon and just got better after him with Corey Ross and Aaron Hightower. They were all dedicated to getting me what I wanted - right down to the color!! I felt they really cared about me, but even more I trust them to do right! Definately will return when time for next one! Ended the day talking with Amber Epperson. Now I know who to bug with Questions I may have! More

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