Daniel "DK" Jones

For the service department. I wouldn't come back if they paid me to. Brought truck in to have my O2 sensor diagnosed and fixed, and new sway bar links. Told the guy I have a lev I wouldn't come back if they paid me to. Brought truck in to have my O2 sensor diagnosed and fixed, and new sway bar links. Told the guy I have a leveling kit on my truck that they can't be stock. Low and behold just after a year I'm having to replace those again and now have $700 extra expenses on 2 tires that have worn irregular to the norm because of this mistake. As well as the O2 sensor not being diagnosed, just replaced. Told me a bunch of other stuff I needed done to try and get more money out of me but didn't really fix a single thing on my truck 0/10 will tell everyone I know this is not the place to have your vehicle worked on. More

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20,000 mile service Had my 20,000 mile service. DK is awesome in the service department!! Also, Blake Bostic is another bight spot at Toyota of Bristol! Thanks guys fo Had my 20,000 mile service. DK is awesome in the service department!! Also, Blake Bostic is another bight spot at Toyota of Bristol! Thanks guys for making my visit a pleasure. More

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275000mile service 275000 mile service on my Prius C all the guys (Bertis and DK) treated me Great and did a Great job as always!Thanks for keeping me rolling! 275000 mile service on my Prius C all the guys (Bertis and DK) treated me Great and did a Great job as always!Thanks for keeping me rolling! More

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Secondary Air Injection System - Can't Repair In a letter to the dealer two weeks ago (copied below), I outlined a series of problems with a Tundra with air injection (emissions) system failure. I In a letter to the dealer two weeks ago (copied below), I outlined a series of problems with a Tundra with air injection (emissions) system failure. It failed in March 2016 - repaired by ToBristol, then failed in April 2017. Most of the history can be found in the letter. However, I had it repaired locally. Here are some updated problems that surfaced: 1.) The local mechanic found that the Toyota mechanic had taken a hacksaw to shorten the inlet air snorkel (part 17621-0F010) as a "fix" to the repair in 2016. Nowhere in Toyota's TSB or shop manuals does it indicate this was a recommended repair technique. 2) Toyota of Bristol wanted to charge approximately $1,600 to repeat the repairs from a year earlier. I had the truck repaired for less than $400 with 3 Toyota OEM parts (including the one that Toyota of Bristol failed to install in 2016) and labor. Read below for more details. (Note: no response from the dealership in two weeks since this letter and e-mail went out.) July 12, 2017 Teddy McQueen, Sales Manager Toyota of Bristol 3045 West State Street Bristol, TN 37620 Re: Parts Failure and Repair Failure on Secondary Air Injection System, 2007 Tundra 5TBBT54117S453284 Dear Mr. McQueen: You recently sent an automatically generated e-mail seeking customer feedback on repairs made to my 2007 Toyota Tundra. Out of the 1-5 star scale, Toyota of Bristol would rate a POOR (1). I came into Toyota of Bristol in March 2016 with a 2007 Tundra with the 2UZ-FE 4.7 L engine and a vehicle mileage of 193,045. This vehicle had a failure of the Secondary Air Injection System, exhibited by MIL with Diagnostic Trouble Codes of P2440, P0456, and C1201. Toyota of Bristol replaced two valve assemblies (banks 1 and 2) and one air injection pump assembly. I was charged $2,002.84. Just over a year and less than 5,000 miles later, the same MIL and DTCs for a stuck open Bank 1 Air Switching Valve occurred. I returned my vehicle on May 1, 2017 to your shop for further diagnosis and replacement of parts at Toyota’s expense for the premature failure of the parts. I had to retrieve the vehicle on May 4. All that was performed was the vehicle was driven around multiple times to see if the MIL / DTCs would go away on their own. The codes still haven’t gone away on their own. If you are truly seeking to improve your operations, here are some points to consider: • I conducted some research on this issue and found four technical service bulletins that Toyota has issued addressing this matter: TSB-0160-11 (which superseded TSB-0329-08 and TSB-0350-09) and TSB-0230-12. In giving copies of TSB-0160-11 to two different service advisors, they appeared unaware that Toyota issued any TSBs on this problem. • The repairs done in 2016 were not done in full accordance with TSB-0160-11, as that a special Air Inlet Cover Kit (part 04001-7310F) was never installed as required in the TSB. This may be a contributing factor to the subsequent failure of the air injection system. • Toyota of Bristol’s service advisor wanted to replace all the air injection parts again in May 2017 at my cost. I had requested that Toyota of Bristol contact Toyota to compensate the dealership for the parts and labor for the premature parts failure. For two months, I would periodically check back. I would get the response that Toyota of Bristol was still checking into this and hadn’t gotten a response back from Toyota. On June 27, 2017 I received a call back indicating that I would need to deal with Toyota customer service directly. • On June 2, 2017, I sent Toyota Customer Experience center a letter outlining the situation and requesting authorization to pay Toyota of Bristol for parts and labor to replace the Air Injection System. Waiting for Toyota of Bristol to make contact didn’t seem to be an effective strategy after a month of no response. • In conversations with Toyota Customer Experience center, I found out that Toyota had a Customer Support Program called ZTQ, 2007-2010 Toyota Tundra and Sequoia Air Pump Warranty Extension. Toyota of Bristol should have received a memo detailing CSP-ZTQ in October 2011. A warranty policy bulletin (POL11-05) was issued to dealers. No mention was made by Toyota of Bristol to me of this warranty extension was made in March 2016 or May 2017. Unfortunately, this Customer Support Program ended May 7, 2017. • Per the documentation in the CSP-ZTQ, the labor repairs should have only taken four (4) hours. Toyota of Bristol charged me for seven (7) hours labor to replace the air injection system parts. To conclude, it appears to me that a customer has to 1. find out exactly what is wrong with a vehicle, 2. find out if there are specific technical service bulletins issued and understand what repairs are needed, 3. check to see that all the repairs were actually done, 4. research to find out if there are any Toyota customer support programs available or recalls required before showing up at Toyota of Bristol, and 5. not necessarily rely on the knowledge and abilities of the service and support staff to perform the research, diagnosis and repairs without prompting or checking behind them. Sincerely, More

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