Cortlin Howard | Page 5

Audi A4 Premium Plus Dan, Jackie and Lee made the car buying process much less painful than I anticipated. It took me several weeks and a dozen test drives to make my buyi Dan, Jackie and Lee made the car buying process much less painful than I anticipated. It took me several weeks and a dozen test drives to make my buying decision. The folks at Jim Ellis Audi Atalanta were patient as well as extremely professional, courteous and customer centric. Also Claudette at reception is a gem. More

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Excellent Sales Experience I simply want to say thanks to everyone at Audi Atlanta for making this transaction the best and for helping to make me the proud owner of a 2017 Audi I simply want to say thanks to everyone at Audi Atlanta for making this transaction the best and for helping to make me the proud owner of a 2017 Audi A4. All my future business will be done at Audi Atlanta. Lauren Robinson is the best salesperson I've ever had the honor of working with. She seemed very interested in the vehicle I wanted and worked diligently to find it for me. It was a very smooth transaction and not once did I feel frustrated. Lauren is a true star in the Jim Ellis Crown! I have purchased/leased many vehicles in my life and the final step in the finance office is the worst part. This was not the case working with Cortlin Graber. Not only was she respectful of my time but she went over every detail of the deal, explained what additional items I could purchase (Gap, etc.), and had me in and out of her office in a short amount of time. Like Lauren Robinson, Cortlin is a huge asset to the Jim Ellis family. Audi Atlanta is a stunning dealership. If you are going to purchase or lease a vehicle at Audi Atlanta please do yourself a favor and ask for Lauren Robinson and Cortlin Graber. Excellent! More

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Pure excelence! For the past 5 years I have been client of Jim Ellis Audi and now that I have to change my vehicle, once again George, Jeremy and Cortlin made it happ For the past 5 years I have been client of Jim Ellis Audi and now that I have to change my vehicle, once again George, Jeremy and Cortlin made it happened, their outstanding service, knowledge and charisma is what a women appreciate and looks when is time to buy a new vehicle. Thank you George, you made all this process smooth and full of joy! I Love my new baby A5 Convertible! More

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Jim Ellis's Audi Dealership Is Top-Notch The dealership building itself boasts beautiful, clean, modern architecture and interior details. The staff is welcoming and approachable. I was helpe The dealership building itself boasts beautiful, clean, modern architecture and interior details. The staff is welcoming and approachable. I was helped through the sales process by Travis Shapira who is an outstanding customer service representative for the Audi brand. He is not only knowledgeable about the brand but he maximizes his facility with technology to bring the brand to the cutting edge of relevance. Travis created an impossible deal for me. Truly, he is a miracle worker. Travis went above and beyond, providing me not only with excellent service throughout the shopping and sales process but also with exemplary follow-through on every detail, right down to procuring floor mats for me at the last minute that I had hoped for when we were first negotiating our deal. The service team headed up by Jerry Kimbrough and Chris Lee should be called the "full-service" team in its clear investment in their customers' positive experience. Cortlin Graber was a pleasure to work with on the finance side and made that process, which can sometimes be mind-numbing, move smoothly and quickly. Thanks to all who helped me into my new Audi A3 e-tron. I am elated. More

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EXCELLENT experience My father was a car dealer in NY, and I have dealt with many different brands and dealers in the last 31 years in Atlanta, and found my experience at My father was a car dealer in NY, and I have dealt with many different brands and dealers in the last 31 years in Atlanta, and found my experience at Audi Atlanta superlative. Others were good, very good and even horrific, but this was exceptional. Travis was my salesperson, and surprisingly well-informed and helpful (given his youth). He was eager and accommodating, did not at all utilize high pressure or stall tactics. We went on two test drives without any change in demeanor. Along with the sales manager, we arrived at a manageable price with little hassle. My car was found at another dealer, and while it took a little longer to arrive than expected, it was worth the wait. We spent a good amount of time reviewing the tech issues with the car, and a second appointment was offered. When it came to the dreaded financial paperwork, Cortlin, also a young person, was clearly experienced and knowledgeable. Her assistance explaining the different finance options and assuring the best deal, i.e., monthly payment by exploring different mileage, duration of contract, maintenance and warranty/service options was invaluable. She was very thorough and PATIENT as we explored the various permutations of finance options before completing the deal - not a short expenditure of time and effort. It is commendable that throughout this process, she remained calm and personable. Overall, aside from the great quality car product, this dealership came across as both highly professional and customer-oriented, inclusive of the entire staff, with whom I interacted - from the receptionists, sales personnel to the sales manager. I have every expectation that the service side will be comparably skilled. More

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My experience and purchase at Audi Atlanta To make it short and sweet....Audi Atlanta outshines Gwinnett Rick Case Audi in every way. The customer service, really sincere & genuine. My Audi Bra To make it short and sweet....Audi Atlanta outshines Gwinnett Rick Case Audi in every way. The customer service, really sincere & genuine. My Audi Brand Specialist went above and beyond the meaning of outstanding customer service. Thank you Audrey Brazier. I would highly recommend anyone and everyone interested in an Audi to speak with her. Our family will be coming back to AudiAtlanta! More

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Best dealership I have experienced I have been doing business with Audi Atlanta for over 10 years and have found that from the top down this is an extremely well run dealership. From Tr I have been doing business with Audi Atlanta for over 10 years and have found that from the top down this is an extremely well run dealership. From Tracy the GM to Chris Lee my service writer the customer service and personal service is like none I have ever known in the auto industry. This dealership is the main reason I have purchased Audi products over the past 10 years. More

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Impeccable Service The service that we received while buying our second Audi was simply incredible. You won't find a salesman that works harder than Chris. He listens to The service that we received while buying our second Audi was simply incredible. You won't find a salesman that works harder than Chris. He listens to what you want and does everything to make sure your experience is great. My wife and I felt more like long time friends than customers. The time with Finance was painless and very helpful! More

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Excellent Folks to Deal with Zach McCullough was exceedingly patient and helpful as we searched and the negotiated the sale over the internet via email. A wonderful atmosphere to Zach McCullough was exceedingly patient and helpful as we searched and the negotiated the sale over the internet via email. A wonderful atmosphere to do business in and a wonderful and helpful staff. I really enjoyed being able to use computers to check my e-mail and forward some needed documents. More

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This might be the first car salesman I actually liked . Michael was very responsive and it felt like he was in my corner 100% of the time. I usually drive a hard bargain as I buy cars often and this is th . Michael was very responsive and it felt like he was in my corner 100% of the time. I usually drive a hard bargain as I buy cars often and this is the first time I was treated with respect. No monthly payment games, no tricks; just a quick car sale. Michael and Cortlin knocked it out of the park. Every possible need was met and I was in & out within 90 minutes. I have an unusually high credit score and was not insulted with a rate beyond what I deserved. I look forward to the next purchase a few years down the road. This was the first time I was able to purchase a car hassle-free. You have an amazing staff! Thank you. More

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