Cortney Ware
Cortney Ware at Julio Jones Kia

Cortney Ware

Service Advisor

Julio Jones Kia

4301 Greensboro Ave
Tuscaloosa, AL 35405

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4.8
74 Reviews
4.8

74 Reviews

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74 Reviews of Cortney Ware

March 04, 2026

Dealership Rating
Employee Rating

5. He is always courteous and shows professionalism. Courtney makes sure the customer is shown concern about their vehicle's service. More

by SHIRLEYCARR116
Recommend Dealer
Yes

Other Employees Tagged: Cortney Ware

March 03, 2026

Dealership Rating
Employee Rating

Courtney was amazing he meet me at my car and he was very kind and explained everything that was going to be done and keep me updated though the process and it was good timing More

by Hugbug
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brittany McPherson

March 03, 2026

Dealership Rating
Employee Rating

Courtney was amazing he meet me at my car and explained everything in great detail and keep me updated though the whole process of my car being in the shop More

by Hugbug
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brittany McPherson

March 03, 2026

Dealership Rating
Employee Rating

Cortney is very knowledgeable and always a great help. I would highly recommend any service at this dealership. More

by bsander4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brittany McPherson

March 03, 2026

Dealership Rating
Employee Rating

Very nice and friendly staff. I never have problems When I stay and wait for my car to be serviced, they make sure I'm comfortable More

by CHEATUM18
Recommend Dealer
Yes

Other Employees Tagged: Cortney Ware

March 03, 2026

Dealership Rating
Employee Rating

The experience was good. The tech took care of me and my car. I did not have to wait too long for everything to be done. More

by Casburster
Recommend Dealer
Yes

Other Employees Tagged: Cortney Ware

March 01, 2026

Dealership Rating
Employee Rating

Even though the shop suggests some issues not dealer specific, it gives good advice too. More

by sdatta19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

February 27, 2026

Dealership Rating
Employee Rating

The service was awful. I had to wait on them to change my oil for two hours and wasn't given a discount for the wait or anything. Nobody was concerned about my time even af More

by nottaboo3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Brittany McPherson , Cortney Ware

Feb 28, 2026

Julio Jones Kia responded

We’re truly sorry to hear about your experience. Waiting two hours for an oil change—especially after sharing that you needed to pick up your child—is not the level of service or consideration we aim to provide. Your time is valuable, and we understand how frustrating that must have felt. We sincerely apologize that you did not feel heard or taken care of during your visit. That is not the standard we hold ourselves to. We would appreciate the opportunity to speak with you directly to better understand what happened and work toward making this right. Thank you for bringing this to our attention.

February 20, 2026

Dealership Rating
Employee Rating

Excellent The service was great. I would recommend Julio Jones to family and friends. And it didn't take long to get the work done. More

by JULIET09172002
Recommend Dealer
Yes

Other Employees Tagged: Cortney Ware

Feb 28, 2026

Julio Jones Kia responded

Thank you for the wonderful review! We're so glad the service was great, the work got done quickly, and you'd recommend Julio Jones Kia to family and friends. That kind of feedback is the best compliment we could receive. Thanks again for choosing us—we can't wait to welcome you (or your referrals!) back soon! 🙌

February 19, 2026

Dealership Rating
Employee Rating

Friendly And Very Informative The Staff as a Whole Smiled Greeted and Polite ?? Overall Great Customer Service Experience More

by NOXUBEE31GRL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cortney Ware

Feb 20, 2026

Julio Jones Kia responded

Thank you so much for the wonderful feedback! We’re thrilled to hear our team was friendly, informative, and welcoming from start to finish. A smiling, polite atmosphere and great customer service are exactly what we strive for. We truly appreciate you choosing Julio Jones Kia and look forward to serving you again! 🚗✨

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