Cortney Ware

Julio Jones Kia responded

We’re sorry to hear that communication during your service experience did not meet your expectations. Clear and consistent communication between our service team and our customers is extremely important, and we understand how frustrating it can be to receive incomplete or inconsistent information when calling for an update. We appreciate you bringing this to our attention. Your feedback will be shared with our service management team so we can review our communication process and work toward providing a more seamless experience in the future.

Julio Jones Kia responded

We’re sorry to hear about your concern and understand how alarming it would be to believe you were charged for two vehicles when you only purchased one. We take concerns regarding purchase documents, pricing, and financing very seriously. We would like the opportunity to review your transaction and paperwork with you to determine exactly what occurred and clarify any discrepancies. Please contact our management team at Julio Jones Kia directly so we can look into this thoroughly and address your concerns.

Julio Jones Kia responded

Thank you for the wonderful 5-star review! ⭐️ We’re glad our service team provided you with prompt, professional service and had your oil change and tire rotation completed within the time promised. We know your time is valuable, and we’re happy we could make your visit efficient and hassle-free. Thank you for trusting Julio Jones Kia with your vehicle! We truly appreciate your business and look forward to seeing you again! 🔧🚗😊⭐️

Julio Jones Kia responded

Thank you for the wonderful 5-star review! ⭐️ We’re so glad Cortney made your experience easy, smooth, and exceptional. Great communication and making sure our customers feel informed and confident throughout the process are incredibly important to us. We’ll be sure to share your kind words with Cortney! Thank you for trusting Julio Jones Kia with your vehicle. We truly appreciate your business and look forward to serving you again! 🔧🚗😊⭐️

Julio Jones Kia responded

Thank you so much for the wonderful 5-star review! ⭐️ We’re thrilled to hear that our service team provided you with a professional, knowledgeable, and informative experience. Most importantly, we love hearing that you felt valued and that our team made you feel like you mattered—because you absolutely do! Thank you for trusting Julio Jones Kia with your vehicle. We truly appreciate your business and look forward to providing you with the same level of care on every visit! 🔧🚗😊❤️

Julio Jones Kia responded

Thank you so much for the wonderful 4-star review! ⭐️ It means so much to hear that you've trusted Julio Jones Kia for years and continue to feel like part of the family every time you visit. Providing friendly, professional service and making our customers feel genuinely valued is what we're all about. We truly appreciate your continued loyalty and support. Thank you for being part of the Julio Jones Kia family—we look forward to taking care of you for many more years to come! 🚗❤️😊⭐️

Julio Jones Kia responded

Thank you so much for the wonderful 5-star review! ⭐️ It means a lot to us that you drive three hours to trust Julio Jones Kia with your vehicle. We're especially glad Courtney kept you informed throughout your visit and provided the friendly, attentive service you deserve. We'll be sure to share your kind words with Courtney and our service team. Thank you for your loyalty and for making the trip to see us—we truly appreciate you and look forward to taking great care of you again! 🚗🔧😊❤️

Julio Jones Kia responded

Thank you for taking the time to share your feedback. We sincerely apologize for the delay and, more importantly, the lack of communication regarding the expected service time. We understand how frustrating it must have been to expect a 30-minute service and have your son waiting without receiving an update. Clear and timely communication is an important part of the experience we want every customer to receive, and we appreciate you bringing this to our attention. We'll use your feedback to help our service team improve communication regarding delays and vehicle completion. We hope to provide you with a much smoother experience on your next visit to Julio Jones Kia.