Cortney Ware | Page 10

Julio Jones Kia responded

Thank you for sharing your feedback with us. We sincerely apologize for the long wait and, more importantly, for the lack of communication during your visit. You’re absolutely right—unexpected delays can happen, but you should never be left without an explanation. We understand how frustrating and anxiety-inducing that can be, and we regret that we fell short in keeping you informed. Your experience matters to us, and we’re addressing this with our team to ensure clearer, more timely communication moving forward. We appreciate your patience, and we hope to provide you with the smooth, stress-free service you deserve on your next visit.

Julio Jones Kia responded

We’re so happy to hear you’re loving your car! It means a lot to know it's the best you’ve ever had. Thank you for choosing Julio Jones Kia—we’re honored to be part of your journey!

Julio Jones Kia responded

Thank you so much for the kind words! We’re lucky to have Cortney on our team—his honesty, knowledge, and dedication truly make a difference. We couldn’t agree more—the world does need more people like him! We appreciate your continued support and look forward to seeing you again!

Julio Jones Kia responded

Thank you for your feedback and for bringing your vehicle to us. We appreciate you giving our service team, including Courtney, the opportunity to take another look. We're sorry to hear you're still experiencing concerns with the balance — your satisfaction and safety are very important to us. Please don’t hesitate to reach back out so we can further diagnose the issue and make things right. We're here to help and will do everything we can to ensure your vehicle is performing at its best.

Julio Jones Kia responded

Thank you so much for taking the time to leave us this kind review! We're thrilled to hear that you had a smooth and welcoming experience. It's great to know our team greeted you kindly, got you taken care of quickly, and made sure your oil change was handled efficiently. We truly appreciate your support and look forward to seeing you again next time!

Julio Jones Kia responded

Thank you for your thoughtful review! We're so glad to hear that our team was courteous, professional, and able to get the work done quickly for you. It's also great to know your questions were answered—we always aim to provide clear, helpful service. We appreciate your support and hope to serve you again in the future!

Julio Jones Kia responded

Thank you so much for your kind words! We're glad you felt welcomed and cared for during your visit. We take pride in keeping our lobby and restrooms clean and comfortable, and it's great to hear you enjoyed the snacks too. Listening to our customers is a top priority, and we're happy to know you felt heard and valued. We appreciate your support and look forward to seeing you again soon!

Julio Jones Kia responded

Thank you so much for the great review! We’re glad to hear you had a positive experience with our respectful team and quick service. We’ll be sure to pass your thanks along to the team! If there’s anything else you need, we’re always here to help.

Julio Jones Kia responded

Thank you for your kind words! We're so glad to hear you had an excellent experience and that our team was helpful and communicative throughout. We truly appreciate your support and look forward to serving you again in the future!

Julio Jones Kia responded

Thank you for taking the time to share your experience. We're glad to hear our service center was courteous and helpful with your warranty repair. We do apologize for the communication issues you experienced during the process—that’s something we take seriously and are working to improve. Your feedback is truly appreciated and helps us serve our customers better. If there's anything else we can assist you with, please don’t hesitate to reach out.