Cortney Ware
Cortney Ware at Julio Jones Kia

Cortney Ware | Page 3

Service Advisor

Julio Jones Kia

4301 Greensboro Ave
Tuscaloosa, AL 35405

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4.8
89 Reviews
4.8

89 Reviews

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89 Reviews of Cortney Ware

March 03, 2026

Dealership Rating
Employee Rating

Courtney was amazing he meet me at my car and he was very kind and explained everything that was going to be done and keep me updated though the process and it was good timing More

by Hugbug
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brittany McPherson

Mar 07, 2026

Julio Jones Kia responded

Thank you so much for the great feedback! We’re thrilled to hear that Cortney took such good care of you—meeting you at your car, explaining everything clearly, and keeping you updated throughout the process. Providing kind, transparent, and timely service is exactly what we strive for. We truly appreciate you choosing Julio Jones Kia and look forward to helping you again! 🚗✨

March 01, 2026

Dealership Rating
Employee Rating

Even though the shop suggests some issues not dealer specific, it gives good advice too. More

by sdatta19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 07, 2026

Julio Jones Kia responded

Thank you for your feedback! We’re glad to hear the shop was able to provide helpful advice and keep you informed about your vehicle, even when the suggestions weren’t dealer-specific. Our goal is always to help our customers stay safe and maintain their vehicles properly. We truly appreciate you choosing Julio Jones Kia! 🚗✨

February 27, 2026

Dealership Rating
Employee Rating

The service was awful. I had to wait on them to change my oil for two hours and wasn't given a discount for the wait or anything. Nobody was concerned about my time even af More

by nottaboo3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Brittany McPherson , Cortney Ware

Feb 28, 2026

Julio Jones Kia responded

We’re truly sorry to hear about your experience. Waiting two hours for an oil change—especially after sharing that you needed to pick up your child—is not the level of service or consideration we aim to provide. Your time is valuable, and we understand how frustrating that must have felt. We sincerely apologize that you did not feel heard or taken care of during your visit. That is not the standard we hold ourselves to. We would appreciate the opportunity to speak with you directly to better understand what happened and work toward making this right. Thank you for bringing this to our attention.

February 20, 2026

Dealership Rating
Employee Rating

Excellent The service was great. I would recommend Julio Jones to family and friends. And it didn't take long to get the work done. More

by JULIET09172002
Recommend Dealer
Yes

Other Employees Tagged: Cortney Ware

Feb 28, 2026

Julio Jones Kia responded

Thank you for the wonderful review! We're so glad the service was great, the work got done quickly, and you'd recommend Julio Jones Kia to family and friends. That kind of feedback is the best compliment we could receive. Thanks again for choosing us—we can't wait to welcome you (or your referrals!) back soon! 🙌

February 19, 2026

Dealership Rating
Employee Rating

Friendly And Very Informative The Staff as a Whole Smiled Greeted and Polite ?? Overall Great Customer Service Experience More

by NOXUBEE31GRL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cortney Ware

Feb 20, 2026

Julio Jones Kia responded

Thank you so much for the wonderful feedback! We’re thrilled to hear our team was friendly, informative, and welcoming from start to finish. A smiling, polite atmosphere and great customer service are exactly what we strive for. We truly appreciate you choosing Julio Jones Kia and look forward to serving you again! 🚗✨

February 17, 2026

Dealership Rating
Employee Rating

Everything is good My experience with the dealership went very well no complaints My experience with the dealership went very smoothly and quickly with no complaints More

by katrell.latham92
Recommend Dealer
Yes

Other Employees Tagged: Cortney Ware

Feb 18, 2026

Julio Jones Kia responded

Thank you so much for your feedback! We’re thrilled to hear your experience went smoothly and quickly with no complaints. That’s exactly the kind of visit we strive to provide every time. We truly appreciate you choosing Julio Jones Kia and look forward to serving you again in the future! 🚗✨

February 14, 2026

Dealership Rating
Employee Rating

It's always great customer service at Julio Jones Kia. Cortney is always nice and welcoming. More

by deverick_bqc
Recommend Dealer
Yes

Other Employees Tagged: Cortney Ware

Feb 18, 2026

Julio Jones Kia responded

Thank you so much for your continued support! We’re thrilled to hear you always receive great customer service at Julio Jones Kia. Cortney will be so happy to know she made you feel welcomed—she truly cares about our customers. We appreciate you and look forward to seeing you again soon! 🚗✨

February 13, 2026

Dealership Rating
Employee Rating

Awesome great peaceful perfection professional kindness gentleness mindful knowledgeable c courteous patient caring thoughtful trustworthy timely More

by adellemelle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 18, 2026

Julio Jones Kia responded

Thank you so much for this beautiful list of kind words! We're over the moon that Julio Jones Kia delivered an awesome, peaceful, perfect experience filled with professional kindness, gentleness, mindfulness, knowledge, courtesy, patience, caring, thoughtfulness, trustworthiness, and timeliness. That's exactly the standard our team strives for every day. Your feedback lights us up—thank you for choosing us and for the amazing review! Come back anytime; we'll be ready with the same great vibes. 🙌✨

February 07, 2026

Dealership Rating
Employee Rating

Excellent customer service. I would give 1000 stars if I could! Caring, Excellent, Attentive, and great communication. More

by Krystalborden97
Recommend Dealer
Yes

Other Employees Tagged: Cortney Ware

Feb 09, 2026

Julio Jones Kia responded

Wow—thank you so much! 🌟 We’re truly honored by your kind words and would gladly take all 1,000 stars! It means a lot to hear that our team was caring, attentive, and communicated well throughout your experience. Providing excellent customer service is what we strive for every day, and we’re grateful you chose Julio Jones Kia. We look forward to serving you again soon! 🚗✨

February 05, 2026

Dealership Rating
Employee Rating

Every thing was good And it is a pleasure to be apart of The Julio Jones Family More

by coraturnipseed
Recommend Dealer
Yes

Other Employees Tagged: Cortney Ware

Feb 06, 2026

Julio Jones Kia responded

Thank you so much for the kind words! We’re thrilled to hear everything was good and that you feel like part of the Julio Jones Kia family. It truly means a lot to us. We appreciate your trust and look forward to taking great care of you for many years to come! 🚗❤️

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