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Cosmo Laurino

Overview Reviews (439) Inventory (395)

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Cosmo Laurino

Cosmo Laurino | Page 2

Service Advisor

Rallye BMW

1 Brush Hollow Rd
Westbury, NY 11590

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4.5

439 Reviews

Overview Reviews (439) Inventory (395)

4.5

439 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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439 Reviews of Cosmo Laurino

September 13, 2026

Dealership Rating

Employee Rating

Rallye BMW is focused on meeting the needs of my car and consistently treating me as more than a customer. When I arrive I feel I am amongst friends! I am proud the be a loyal customer since 2004!!!!!!! consistently treating me as more than a customer. When I arrive I feel I am amongst friends! I am proud the be a loyal customer since 2004!!!!!!! More

by zayde

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Christopher Blanco, Carol Clark-Muniz, Michael Corssen, Danielle Dewling , Carol Muniz is my absolutely, positively, wonderful service advisor. She stayed in touch with me throughout the entire time my air conditioning problem was being addressed!!!!! As soon as I pulled my car into the service bay, I was greeted by Tom and im

Sep 14, 2026 -

Rallye BMW responded

Thank you to you and your car for being such loyal customers, Zayde! All of us at Rallye BMW will continue to go the extra mile to impress and thrill you!

September 13, 2026

Dealership Rating

Employee Rating

They make me feel important. Everyone is so nice and kind. They are very professional. Everyone is so nice and kind. They are very professional. More

by Lovie

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Cosmo Laurino

Sep 14, 2026 -

Rallye BMW responded

Lovie, we appreciate the fantastic review of Rallye BMW!

September 13, 2026

Dealership Rating

Employee Rating

They make me feel important. Everyone is so nice and kind. They are very professional. Everyone is so nice and kind. They are very professional. More

by Lovie

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Cosmo Laurino

Sep 14, 2026 -

Rallye BMW responded

This review is music to our ears! Thank you for choosing Rallye BMW.

September 11, 2026

Dealership Rating

Employee Rating

Good Loaner car service was good and Cosmo was professional The wait was not too bad. professional The wait was not too bad. More

by SOLJAM

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Cosmo Laurino

Sep 14, 2026 -

Rallye BMW responded

Thanks for leaving Rallye BMW a four-star review!

September 10, 2026

Dealership Rating

Employee Rating

I was rushed, I still have the engine light on after the service and in addition to all that I have tire insurance which was never addressed. I felt like the service was not on par this time. service and in addition to all that I have tire insurance which was never addressed. I felt like the service was not on par this time. More

by taranluthra

Verified Customer

Recommend Dealer

Sep 11, 2026 -

Rallye BMW responded

We aim to provide thorough and unhurried service, so I'm sorry to hear about your recent visit. It's concerning that your engine light issue wasn't resolved and that your tire insurance wasn't addressed. Let's connect directly so we can make sure all of these issues are properly taken care of. Thank you for giving us the chance to improve your experience! - Diane Seage - BDC/Reputation Manager - 516-833-4817

September 09, 2026

Dealership Rating

Employee Rating

Needs improvement on customer service and warranty repairs I was told defective front brake rotors (grinding front brakes) not covered in the warranty at 15,000 miles (2025 x1). The pads still good bu repairs I was told defective front brake rotors (grinding front brakes) not covered in the warranty at 15,000 miles (2025 x1). The pads still good but getting damaged due to rotors developed grooves in them, warped. More

by Bill

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Cosmo Laurino

Sep 10, 2026 -

Rallye BMW responded

Bill, thank you for sharing your feedback. We aim to provide excellent customer service, so I'm sorry to hear about the issues you've experienced with your brake rotors. I would like to better understand what happened here so that we can address any mistakes or miscommunications. Please give me a call. Thanks again, Diane Seage - BDC/Reputation Manager - 516-833-4817

September 04, 2026

Dealership Rating

Employee Rating

Good service. Timely delivery of my vehicle. Nice communication. Good environment. Nice staff. Received good details with video about the performed work Timely delivery of my vehicle. Nice communication. Good environment. Nice staff. Received good details with video about the performed work More

by yyss_8899

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Cosmo Laurino

Sep 08, 2026 -

Rallye BMW responded

Thank you for choosing Rallye BMW and for sharing your five-star review. We hope to welcome you back next time! Safe travels!

September 02, 2026

Dealership Rating

Employee Rating

Some of my emails do not receive a timely response. I wish the communication was better. Some of my emails do not receive a timely response. I wish the communication was better. Some of my emails do not receive a timely response. More

by LGRAY529

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Cosmo Laurino

Sep 03, 2026 -

Rallye BMW responded

Thank you for your feedback. We apologize for the communication delays and we'll work on improving our response time. Please reach out to us directly at your convenience so that I can ensure your needs are met.

September 02, 2026

Dealership Rating

Employee Rating

The service and parts department are the best in NY and I only recommend buying and servicing at Rallye BMW to everyone I know. only recommend buying and servicing at Rallye BMW to everyone I know. More

by markl311

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Frank Trotta, Brandon Tibbals, Anthony Persaud, Mark Langston, Tracey Bolden, Brandon Deady, Anthony Shields, Kevin Guo

Sep 02, 2026 -

Rallye BMW responded

Thank you for your recommendation, Mark! We appreciate your support of our Sales & Service Teams and we hope to see you back at Rallye BMW next time! Safe travels.

August 29, 2026

Dealership Rating

Employee Rating

Been at this dealer for 40 years. Always satisfied. Cosmo was great. Always extremely helpful Would always recommend Always satisfied. Cosmo was great. Always extremely helpful Would always recommend More

by INGROWN1

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Aug 31, 2026 -

Rallye BMW responded

Thank you for your kind words and for choosing Rallye BMW for the past 40 years! We're so glad Cosmo was a big help. We look forward to seeing you again and we really appreciate your recommendation. Safe travels!

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