Cosmo Laurino
Cosmo Laurino at Rallye BMW
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Cosmo Laurino | Page 2

Service Advisor

Rallye BMW

1 Brush Hollow Rd
Westbury, NY 11590

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4.6
205 Reviews
4.6

205 Reviews

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205 Reviews of Cosmo Laurino

April 17, 2024

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Employee Rating

Great service! Nothing else to add or take. Always 100% satisfied. Always friendly and helpful. More

by SHACK546
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Service Time
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Recommend Dealer
Yes
Apr 17, 2024

Rallye BMW responded

This is the kind of feedback we strive for at Rallye BMW. Thank you for the glowing praise!

April 16, 2024

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Employee Rating

Great communication and always have my loaner ready to go when I arrive. All repairs are done by my direction, never have an issue. More

by dimi64
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Recommend Dealer
Yes

Other Employees Tagged: Francis Rueda

Apr 17, 2024

Rallye BMW responded

We're glad to know that you've had a positive experience with our team at Rallye BMW. We always aim for great communication and smooth service. Thanks for the review!

April 07, 2024

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Lived it so good 😊 thank you so much happy to be here with you guys More

by mehdibarak1212
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Recommend Dealer
Yes
Apr 08, 2024

Rallye BMW responded

We appreciate your business and your review! Thanks from the Rallye BMW Team!

April 05, 2024

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First service appt took over 3 hours. All the magnets on back of my car are gone. We expected better than this as this is our first "luxury " car. I did a survey, left 2 messages and call More

by SQUIGGLESMOM3
Service Price Transparency
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Recommend Dealer
No
Apr 05, 2024

Rallye BMW responded

I'm sorry to read about your experience with our service department. It's concerning that you've had difficulty reaching us and we apologize for any inconvenience this has caused. We take customer feedback seriously, so I'd like the opportunity to discuss this further with you in order to improve our services moving forward. Please reach out at your earliest convenience - Thank you, Chris Blanco - Service Manager - 516-833-4862

April 02, 2024

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I came in for service with my 2016 BMW 535i, I told cosmo, what I brought it in for, They still charged me $300 for diagnostics . Outrageous More

by M_OLIVIER
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Recommend Dealer
Yes
Apr 02, 2024

Rallye BMW responded

I am sorry to read about your experience with the diagnostic charge. I understand that it can be frustrating, and I'd like to discuss this further with you so I can better explain our process or see if there's anything else I can do for you. Please feel free to reach out at your earliest convenience. Thank you, Chris Blanco - Service Manager - 516-833-4862

April 01, 2024

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Employee Rating

Great customer service. Both Adam and Cosmo represent Rallye in a positive way. It's all good! More

by PEDELMAN6
Recommend Dealer
Yes

Other Employees Tagged: Cosmo Laurino

Apr 01, 2024

Rallye BMW responded

It was our pleasure to assist you. Thank you from all of us here at Rallye BMW!

March 24, 2024

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Employee Rating

Excellent service promise in time Timely finish Everybody very respect and for me excellent service thank you for everything More

by ZDIKTAS
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Recommend Dealer
Yes
Mar 25, 2024

Rallye BMW responded

We're delighted to know you had an amazing experience with us at Rallye BMW! Our team always aims for timely and respectful service. Thanks so much for your feedback — we appreciate it!

March 20, 2024

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Amazing attention to the client experience. They all as a team to achive this goal. From checking in the vehicle to paying for the service to everything in between. Thank you! More

by BENNETTGOMEZ
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Recommend Dealer
Yes

Other Employees Tagged: Adam Romano

Mar 20, 2024

Rallye BMW responded

Bennett, we're so glad to know you had an amazing experience with our team at Rallye BMW. We always aim for top-notch service from start to finish! Thanks for the feedback and your support.

March 18, 2024

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Employee Rating

My advisor was amazing for my recent view! I just hope that pour out the old oil before pouring the new oil. More

by skmsny
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Recommend Dealer
Yes

Other Employees Tagged: Frank Trotta

Mar 18, 2024

Rallye BMW responded

We're glad to know you had an amazing experience with your advisor at Rallye BMW! Rest assured, our team always ensures proper procedures when it comes to vehicle maintenance. Thanks for the review and trust in us!

March 09, 2024

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Always takes the time to explain what is needed and not needed. A pleasure to deal wiyh More

by gigimaryg
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Recommend Dealer
Yes
Mar 11, 2024

Rallye BMW responded

We are grateful for your positive feedback about Rallye BMW. Thanks so much, Gigi!

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