Frank Trotta

Frank was fantastic. Handled my issues very well and was great to work with on the diagnostics and the repairs. Handled my issues very well and was great to work with on the diagnostics and the repairs. More

by SMGMCLI Verified Customer Verified Customer

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Everything went exactly way. Frank said it would be. Everything went the way. Frank said it would be waiting was not long. Staff was friendly atmosphere was clean. Frank said it would be. Everything went the way. Frank said it would be waiting was not long. Staff was friendly atmosphere was clean. More

by RTAUFIERO Verified Customer Verified Customer

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Everything went exactly way. Frank said it would be. Everything went the way. Frank said it would be waiting was not long. Staff was friendly atmosphere was clean. Frank said it would be. Everything went the way. Frank said it would be waiting was not long. Staff was friendly atmosphere was clean. More

by RTAUFIERO Verified Customer Verified Customer

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Tracey was very helpful throughout my entire service process. The team at Rallye BMW is always ready to help. My car was dropped off and taken care of in a timely manner. Car was washed cleaned and all process. The team at Rallye BMW is always ready to help. My car was dropped off and taken care of in a timely manner. Car was washed cleaned and all my lights were reset. THANK YOU! More

by Wacko43 Verified Customer Verified Customer

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Frank was very helpful from start to finish, kept me up to date on my vehicle throughout the entire service process. He professionally explained all needed recommendations thoroughly and was able to help m to date on my vehicle throughout the entire service process. He professionally explained all needed recommendations thoroughly and was able to help me understand what is most needed and what can wait. Very trustful crew at Rallye BMW thank you Frank More

by Wacko43 Verified Customer Verified Customer

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They take care of you and are very knowledgeable and will go above and beyond go above and beyond More

by happy_chrissy Verified Customer Verified Customer

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Brought my car for routine oil change and state inspection, should be done within 1-2 hours. Waited for 3 hours, then got text message that the car had leak in rear differential. I was told I could inspection, should be done within 1-2 hours. Waited for 3 hours, then got text message that the car had leak in rear differential. I was told I could not drive the car, I was not provided with any loaner car or even shuttle back home. It took 10 days to get it repaired, but insurance approved the repairs on day 5! When I texted the advisor with inquiries about when the car would be ready, and that I was disappointed with my experience, his response was that all communications should be through the recorded line and that "I did not break your car" I will never go back to that dealership! More

by mlevinmd Verified Customer Verified Customer

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Great dealership with great service and knowledgeable technicians. Highly recommended to anyone looking for service or to purchase a bmw. technicians. Highly recommended to anyone looking for service or to purchase a bmw. More

by elmatatan212 Verified Customer Verified Customer

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This has been the worst experience among many. I wasted so much time, effort and aggravation. Your service team made a very significant mistake in claiming my wheels were not original, sent me bac I wasted so much time, effort and aggravation. Your service team made a very significant mistake in claiming my wheels were not original, sent me back to Bayside, where I purchased the car, to be told they are in fact original and was sent back to Rallye yet again. This is not the first time experiencing mishaps with Rallye. During a previous visit the wheel was painted the wrong color and returned without BMW badge. On another visit with a different advisor, I was blatantly lied to stating the wheels were sent out for repair and a few days later they called asking for the wheel lock key because they couldn’t remove the wheels so they were never actually sent out. On a separate visit for tire rotation and alignment, my car was returned with the check engine light on, something that should have been addressed before pickup as I then had to leave it and return another day. Another waste of time. I expect attention to detail and high level service after having spent $85k+ on my vehicle. I asked multiple times to Frank, Brett and others for the team to verify their claim that my wheels are not original and I was brushed off and directed back to Bayside. I understand humans make mistakes but for not one person on the team to look further into it and redirect me outside shows a lack of leadership and expertise. This completely instilled distrust in your team and I would never trust any advice from your mechanics or advisors about my car. It made me question the integrity of the dealer where I purchased the car as Rallye insinuated I was sold aftermarket parts labeled as originals and has impacted my view on the BMW brand as a whole. I wasted countless hours of my time going back and forth to your service center to resolve this and still did not get the resolution I deserved. If a man would have been in my same situation he would not have been tossed back and forth to prove what was just. I spent four hours waiting for the wheels only to be looked at on one of the many visits at Rallye after Bayside already proved they were original. I sat and spoke with Chris Blanco on multiple occasions and left feeling very dissatisfied and frustrated instead of valued and supported. Kal, the service manager at Bayside (now Manhasset), handled the situation with much more grace and patience and made sure to research the part numbers and check the facts before jumping to conclusions and attended me quickly and swiftly. Despite the lack of expertise and service at your center, I do have to commend Tracy and the front desk staff including Jessica, Samantha, Julia and Alexandra, for noticing something was wrong and trying to help as far as possible even though there was nothing they could do. They showed genuine care. I am beyond frustrated and upset with my experience at Rallye and wouldn’t return after the poor level of service I received. More

by valentinaferrer Verified Customer Verified Customer

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Great service and Frank was very respectful Frank was respectful and courteous and survive was great everything was done on time and my auto was ready to be picked up clean and done respectful and courteous and survive was great everything was done on time and my auto was ready to be picked up clean and done More

by angela.beheshti Verified Customer Verified Customer

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