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Frank Trotta
Frank Trotta at Rallye BMW

Frank Trotta

Service Advisor

Rallye BMW

1 Brush Hollow Rd
Westbury, NY 11590

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4.8
565 Reviews

Hi, everyone! I’m Frank, a Service Advisor here at Rallye BMW. I have been working in the automotive industry for 20 years; joined the Rallye dealership in 2014. Known for my big personality and willingness to go that extra mile for every customer. I am ASE certified in electrical, engine, and fuel systems. I have been a trained automotive technician for over 20 years, and continue to learn more about the latest technologies and advancements. I am from Bronx, NY, and a graduate of St. Helena High School. Providing my customers with the best service is my top priority. I look forward to getting you back on the road safely, with a smile!

4.8

565 Reviews

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565 Reviews of Frank Trotta

July 01, 2026

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Frank TROTTA is the best service advisor in the business. He consistently provides a concierge style approach in his dealings with me. His understanding of my vehicles is outstanding. More

by FRANK.WETCHLER
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Christopher Blanco, Sharonda James, Dorian Jackson

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Jul 01, 2026

Rallye BMW responded

Frank, we're thrilled to hear he provides such a knowledgeable and attentive experience. Thank you for choosing Rallye BMW and for sharing your feedback!

July 01, 2026

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Outstanding customer service with easy drop-off and pickup plus terrific communication during the process More

by jprice26
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Recommend Dealer
Yes
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Jul 01, 2026

Rallye BMW responded

Thank you for sharing your positive feedback with us! We are thrilled to hear that you appreciated our outstanding customer service, seamless drop-off and pickup, and clear communication. We appreciate your business and hope to see you back at Rallye BMW in the future. Safe travels!

June 30, 2026

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I've always had a great experience with RALLYE BMW Service. Frank was great also. Made it very easy for me. More

by DDRESSES
Recommend Dealer
Yes

Other Employees Tagged: Frank Trotta

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Jul 01, 2026

Rallye BMW responded

Thank you for sharing your feedback about Frank and our service team, from all of us at Rallye BMW! We are grateful for your business and look forward to your next visit.

June 28, 2026

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From start to finish everything done well and the coffee was good too. What a great machine in the lounge. More

by MLAX00
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Recommend Dealer
Yes
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Jun 29, 2026

Rallye BMW responded

We’re so happy to hear you enjoyed your time with us here at Rallye BMW and that the coffee machine hit the spot too! Thank you for this awesome review!

June 21, 2026

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Dealership refused to honor my tire and rim coverage (sold to me by BMW upon purchase of my vehicle). Was told to pay out of pocket and make a claim myself if I wanted service for that vehicle More

by a.khanny
Recommend Dealer
No

Other Employees Tagged: Frank Trotta

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Jun 22, 2026

Rallye BMW responded

I apologize for any inconvenience caused regarding your tire and rim coverage. I understand how frustrating it can be to deal with insurance claims. If you have any further questions or concerns, please feel free to contact me directly. Thank you, Diane Seage - BDC/Reputation Manager - 516-833-4817

June 19, 2026

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Completed repair quickly and update me during the process. Thank you so much to the entire service team for the fast turnaround and exceptional work on my vehicle More

by debbie.jaiprashad
Recommend Dealer
Yes

Other Employees Tagged: Frank Trotta

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Jun 22, 2026

Rallye BMW responded

Debbie, we're glad to hear you had a seamless experience with our service team. Thank you for choosing Rallye BMW and sharing your support!

June 12, 2026

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I love the Rallye experience. Always feel like I’m receiving the VIP treatment. Tracey was exceptional. Provided excellent customer service from start to finish. Made certain More

by RJLANDESBERG1918
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Christopher Williams, Mustafa Karimbaksh, Tracey Bolden , David Yavel

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Jun 12, 2026

Rallye BMW responded

Thanks for trusting Rallye BMW with your business! We'll let Tracey know how much her outstanding customer service meant to you. See you next time!

June 08, 2026

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Frank was fantastic. Handled my issues very well and was great to work with on the diagnostics and the repairs. More

by SMGMCLI
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Workmanship
Service Time
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Recommend Dealer
Yes
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Jun 08, 2026

Rallye BMW responded

Thank you for sharing your awesome feedback about Frank and our team! See you next time at Rallye BMW!

June 07, 2026

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Everything went exactly way. Frank said it would be. Everything went the way. Frank said it would be waiting was not long. Staff was friendly atmosphere was clean. More

by RTAUFIERO
Recommend Dealer
Yes

Other Employees Tagged: Frank Trotta

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Jun 08, 2026

Rallye BMW responded

Thank you for your excellent review of Frank and the team! We truly appreciate your business and hope to see you again at Rallye BMW.

June 07, 2026

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Employee Rating

Everything went exactly way. Frank said it would be. Everything went the way. Frank said it would be waiting was not long. Staff was friendly atmosphere was clean. More

by RTAUFIERO
Recommend Dealer
Yes

Other Employees Tagged: Frank Trotta

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Jun 08, 2026

Rallye BMW responded

We’re delighted that Frank and our team made everything so seamless and straightforward! We appreciate your feedback and hope to see you again at Rallye BMW. Safe travels!

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