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Frank Trotta

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Frank Trotta

Service Advisor

Rallye BMW

1 Brush Hollow Rd
Westbury, NY 11590

Hi, everyone! I’m Frank, a Service Advisor here at Rallye BMW. I have been working in the automotive industry for 20 years; joined the Rallye dealership in 2014. Known for my big personality and willingness to go that extra mile for every customer. I am ASE certified in electrical, engine, and fuel systems. I have been a trained automotive technician for over 20 years, and continue to learn more about the latest technologies and advancements. I am from Bronx, NY, and a graduate of St. Helena High School. Providing my customers with the best service is my top priority. I look forward to getting you back on the road safely, with a smile!

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4.8

598 Reviews

Overview Reviews (598) Inventory (326)

4.8

598 Reviews

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598 Reviews of Frank Trotta

September 23, 2026

Dealership Rating

Employee Rating

Accommodating and courteous Always looking to provide the best customer service. And the best snacks best customer service. And the best snacks More

by SDUTT0601

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Frank Trotta

Sep 24, 2026 -

Rallye BMW responded

Thank you for reviewing Rallye BMW! It was so kind of you to share your experience!

September 22, 2026

Dealership Rating

Employee Rating

Frank kept me totally informed about my vehicle’s progress.. Called me several times,,as he promised. progress.. Called me several times,,as he promised. More

by COACHIRA1946

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Sep 22, 2026 -

Rallye BMW responded

We are happy to hear that Frank provided you with timely updates and consistent communication. Thank you for choosing Rallye BMW!

September 20, 2026

Dealership Rating

Employee Rating

I was originally told to get a loaner When Frank Trotta saw the problem, he said he could expedite the repair and that I could wait for it saw the problem, he said he could expedite the repair and that I could wait for it More

by LIZZD102

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Frank Trotta

Sep 21, 2026 -

Rallye BMW responded

Thank you for sharing your experience with Frank and the team! We look forward to serving you again in the future! -The Rallye BMW Team

September 20, 2026

Dealership Rating

Employee Rating

Seamless experience, we done. It is a very impressive facility and I was treated very well It is a very impressive facility and I was treated very well More

by gerald17

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Frank Trotta

Sep 21, 2026 -

Rallye BMW responded

This review is music to our ears! Thank you for choosing Rallye BMW.

September 19, 2026

Dealership Rating

Employee Rating

Tremendous professiinalism from the receptionist through rhe whole process. Looking forward to rhe next interaction. rhe whole process. Looking forward to rhe next interaction. More

by tony.dilanzo

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Sep 21, 2026 -

Rallye BMW responded

We're so pleased to read this! Thank you for choosing Rallye BMW and for sharing your experience with our team. Safe travels ahead!

September 17, 2026

Dealership Rating

Employee Rating

From the moment I arrive and Frank Trotta meets me, I know I am in excellent hands. He makes sure all my questions are answered and always follows up. The service I receive at this BMW is next to none. know I am in excellent hands. He makes sure all my questions are answered and always follows up. The service I receive at this BMW is next to none. More

by Ryanatyr

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Frank Trotta

Sep 18, 2026 -

Rallye BMW responded

Thank you for your continued confidence in Rallye BMW. Glad to hear Frank has taken such good care of you!

September 10, 2026

Dealership Rating

Employee Rating

Experience was great though my service reminder was not reset on the car had to figure that out myself. reset on the car had to figure that out myself. More

by DEALLIANCE

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Frank Trotta

Sep 10, 2026 -

Rallye BMW responded

We apologize for this oversight. Thank you for choosing Rallye BMW and for your feedback. See you next time!

September 03, 2026

Dealership Rating

Employee Rating

Frank was extremely helpful and transparent Frank was not trying to oversell any product of service and seem to have my best interest at heart. trying to oversell any product of service and seem to have my best interest at heart. More

by NROHER

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Frank Trotta

Sep 04, 2026 -

Rallye BMW responded

We’re delighted you had such a positive experience with Frank! We’ll be sure to pass along your comments. Thank you for your thoughtful feedback. We’ll see you next time at Rallye BMW!

September 02, 2026

Dealership Rating

Employee Rating

The service and parts department are the best in NY and I only recommend buying and servicing at Rallye BMW to everyone I know. only recommend buying and servicing at Rallye BMW to everyone I know. More

by markl311

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Brandon Tibbals, Anthony Persaud, Cosmo Laurino, Mark Langston, Tracey Bolden, Brandon Deady, Anthony Shields, Kevin Guo

Sep 02, 2026 -

Rallye BMW responded

Thank you for your recommendation, Mark! We appreciate your support of our Sales & Service Teams and we hope to see you back at Rallye BMW next time! Safe travels.

August 21, 2026

Dealership Rating

Employee Rating

The dealer is on top of things service dept is bright and clean employees are well dressed and professional sales also great purchased a few cars from Rally clean employees are well dressed and professional sales also great purchased a few cars from Rally More

by WALTERMEYER60

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Bret Hines, Brandon Tibbals

Aug 25, 2026 -

Rallye BMW responded

Thank you for your review and your loyalty over the years! We truly appreciate your business and we look forward to serving you again at Rallye BMW. Drive safe!

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