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259 Reviews of Costas Hernandez
Verified Customer
May 19, 2025
I visited this Toyota service center at 2pm, for a standard oil change and tire rotation. I have been coming here for ten years and I always get my car serviced here, no matter what. I always receive standard oil change and tire rotation. I have been coming here for ten years and I always get my car serviced here, no matter what. I always receive great service and in a timely manner. My service tech’s name, this day, was Costas Hernandez. At 4:15 I asked another service tech, Simon Chan, how much longer he thought it would be. He didn’t check, but said “should be soon”. So I waited on the outside near the service counters. At 5:45 I explained the situation to another service tech Mckenzie, and she informed me that Costas had left for the day, and my car had been ready. I just thought this was extremely inconsiderate. I was there for almost four hours. Once I saw my paperwork I realized my cat had been ready for two hours, as the paper said 4:19pm. If he left for the day, he could have transferred my car to another service technician. I had to call out of work this day when I could have easily made it on time, had ai been notified. More
by ALEXIS.MAYB
Other Employees Tagged: Simon Chan , Mckenzie was amazing, and extremely helpful
May 15, 2025
The people that work here are very nice and helpful. Only thing is Toyota themselves makes a sensor covered under warranty that isn't supposed to fail, and then makes the customer pay for the expensive Only thing is Toyota themselves makes a sensor covered under warranty that isn't supposed to fail, and then makes the customer pay for the expensive computer recalibration. More
by kaitlynking0116
May 14, 2025
Excellent service department. There was a lot of customers bringing their cars in but they still got my oil changed in and out in a hour. Their service advisors are top notch and There was a lot of customers bringing their cars in but they still got my oil changed in and out in a hour. Their service advisors are top notch and very knowledgeable about my hybrid Camry. Making an appointment could not have been easier. Great all around experience. More
by FLITOW123
May 11, 2025
Costas is super! They are good when you can reach them to make an appointment, but if you leave a message, chances are good you will not hear from them. The quality o They are good when you can reach them to make an appointment, but if you leave a message, chances are good you will not hear from them. The quality of their service is good! More
by BONSECOURH
Other Employees Tagged: Bernard Faulk
May 10, 2025
Costas was very nice and he later introduced me to Mark in the service department. Mark simply went out of his way to help me when the problem with my car was not happening while I was at Cobb. While we in the service department. Mark simply went out of his way to help me when the problem with my car was not happening while I was at Cobb. While we have used Cobb for so many years, this last experience confirmed, once again, WHY we have been loyal to Cobb and trust Cobb. More
by WALKER88
Other Employees Tagged: Mark - Service Dept.
May 04, 2025
It seems the service department may have changed management as they don’t appear to be as knowledgeable or customer friendly as before management as they don’t appear to be as knowledgeable or customer friendly as before More
by JBWHITE1215
Other Employees Tagged: Austin Meek, Todd Pluger, Katie Fuller, Carlos Ortega
