Courtney Devine | Page 38

Great customer service, thank you Courtney! All issues resolved, waited for car in renovated service area. Will continue to visit and recommend Ferman for mini service.. All issues resolved, waited for car in renovated service area. Will continue to visit and recommend Ferman for mini service.. More

by rsantangelo Verified Customer Verified Customer

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Courtney was awesome as usual! Rims look amazing! Only thing? The “A” came off of the back of the car when we got it back. Maybe happened when the car was washed? Rims look amazing! Only thing? The “A” came off of the back of the car when we got it back. Maybe happened when the car was washed? More

by momech31 Verified Customer Verified Customer

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Excellent service by Matthew and very informative. It was great! Keep up the good work. It was great! Keep up the good work. More

by wanduhful Verified Customer Verified Customer

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Great service. Price for a new battery is high though. I stayed at the dealership. Everyone was kind, even those who were not helping with my car. Price for a new battery is high though. I stayed at the dealership. Everyone was kind, even those who were not helping with my car. More

by vazquezmi Verified Customer Verified Customer

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I had a warranty issue that the service advisor understood that i had not createated the problem. understood that i had not createated the problem. More

by pvansickle Verified Customer Verified Customer

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I am on my sixth car with Ferman and hope there will be more to come. On this visit, I got a huge tear in my run flat tire and had to be towed in. I didn't have an appointment but was in and out in a few more to come. On this visit, I got a huge tear in my run flat tire and had to be towed in. I didn't have an appointment but was in and out in a few hours. Always great customer service in the Service Department. More

by uno2005 Verified Customer Verified Customer

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The initial gentleman who checked me in told me that single oil changes weren’t possible. He told me only the multiple oil change plan was offered now. When I questioned this with the second advisor, single oil changes weren’t possible. He told me only the multiple oil change plan was offered now. When I questioned this with the second advisor, I was told that was not true. I was then able to change to a $99 change. Also, every time I have gotten an oil change, fluids were topped off. My windshield wiper fluid was almost empty. It was awful sitting for three hours for the oil to be changed and inspection. More

by alicat305 Verified Customer Verified Customer

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I needed a new battery, and Courtney scheduled me right away for replacement. I got a flat tire on the way to the dealership and they were able to get that replaced on the same visit. Courtney does an outs away for replacement. I got a flat tire on the way to the dealership and they were able to get that replaced on the same visit. Courtney does an outstanding job of explaining what services are required and what can wait for later, and in explaining the costs involved. Always feel well taken care of at this dealership. More

by WinnieCooper Verified Customer Verified Customer

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I had a bad tire - screw in it. Had a 2:00 pm appointment. I was told it could take up to 1/2 hour for approval from the insurance company as I had Wheel and tire coverage. I did Had a 2:00 pm appointment. I was told it could take up to 1/2 hour for approval from the insurance company as I had Wheel and tire coverage. I did not leave there until 4:50 pm. Almost 3 hours to change a tire! Bad service! You have to do better! More

by Karen Verified Customer Verified Customer

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I have purchased over 40 cars in my life and have dealt with a lot of car dealers. I will have to say this was the best experience I have ever had. with a lot of car dealers. I will have to say this was the best experience I have ever had. More

by dolfjames Verified Customer Verified Customer

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