Paul Scaglione

Staff us very helpful but they were unable to solve the problem. What was suggested to be the problem dis not confirm, so I drove almost one hour to get to the dealership, waited for one hour and brought t problem. What was suggested to be the problem dis not confirm, so I drove almost one hour to get to the dealership, waited for one hour and brought the car back with the same problem. Very disappointed. More

by dkmadams Verified Customer Verified Customer

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Ferman and Matthew have been fabulous for 3 Minis! I will never go anywhere else but a Ferman dealership...... as long as Matthew is there, he is THE BEST I will never go anywhere else but a Ferman dealership...... as long as Matthew is there, he is THE BEST More

by ria7297 Verified Customer Verified Customer

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This survey request is annoying. Ferman does not need to do this. I supply them with my contact information and trust it will be treated responsibly. Ferman does not need to do this. I supply them with my contact information and trust it will be treated responsibly. More

by Orab Verified Customer Verified Customer

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Hello Mr. Matthew , I must tell you how very much I am blessed from being a real part of your team at MINI . Throughout the past several years, checkin Matthew , I must tell you how very much I am blessed from being a real part of your team at MINI . Throughout the past several years, checking in , taking car of my vehicle and Richards , I have always felt that I was never a ‘ customer . You as the entire staff always I witnessed worked in unison as a team , like an orchestra , always willing to enjoy, learn from and take in the elegance with style with some extra grace as well. You all , especially you Matthew , have always had eye contact wth me , always have called me Mr Harper . I jest , due that you still sir operate with the enormous grace , understanding, passion and superb patience . I wanted to Thank you for the extra efforts today in help making this happen but also I felt the real concern in taking care of my vehicles if not for word , a hand shake, or verbal agreement , but just in the complete regal style as a professional gentleman that yourself , Race and Paul demonstrate too me each and every time. I appreciate the honesty , the integrity but most of all , doing the right thing. I know these words will have some good impact but it is in the actions , and in the reverence in service you all provide. I look at each of you and know this is not a job to you or for you . It is a position in true responsibility , and with this comes great honour and trust . Each of you , every day make this connection with anyone , I am in gratitude for all of your anchored devotion . Can I say it may not always be the financial investment in this or that , but the connection we have with each other , as it will bring us back and connect us forward. . . Please take pride in who you each are , I am appreciative of you all and I have a very HIGH caliber for each of you . Also, please share this with others . I would not even mind if you framed this . You see, I am private , no social media , no website . Cuz, I am still a southern country boy , that still believes , I do not have to do this to let others feel and know how valuable they really are , each day . You see Ladies & Gentleman , this is what real service is , taking the time, listening , purpose in the moment . . . You guys again, I take trust in the operation and safety each and every time, I get in my car , cuz I know I take care of it with you all. Being in three major accidents , I have and feel this trust without any shadow of a doubt at all. This sir , is why I care . Thank you to all at MINI & BMW for always , taking care of me . ( why I always make it a point to come in visit , say hello & shake hands ) SO , Thank each of you for being who you are and what you do , each and every day . It DOES make a difference , even to the ones that do not pay attention or pretend not to care . But you do . And you graduate higher each time you are yourself. . . SO. Thank you , for being you . Amen. Cordially, DAMON HARPER SARASOTA FLORIDA USA PS I can come in Friday after 11 if ok to pick up Mr LIAMX . More

by LIAM AIR Verified Customer Verified Customer

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This dealer is just awesome, handled all of the issues with my car without any fuss. Courtney (MINI service writer) is very professional and great to work with. with my car without any fuss. Courtney (MINI service writer) is very professional and great to work with. More

by jdavisphone Verified Customer Verified Customer

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Kept me informed of progress. Explained in detail the items needing immediate attention. Impressed with video of car with explanation of what I was seeing. Explained in detail the items needing immediate attention. Impressed with video of car with explanation of what I was seeing. More

by cari749 Verified Customer Verified Customer

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Always great service! Thank you to Courtney for taking great care of my car and I! Thank you to Courtney for taking great care of my car and I! More

by ajkeller89 Verified Customer Verified Customer

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Loved being able to use the valet service since I live on Longboat Key! The drivers were on time, courteous and informative! The service on my car was its one year birthday party ! Thank you for taking good Longboat Key! The drivers were on time, courteous and informative! The service on my car was its one year birthday party ! Thank you for taking good care of it and I will be calling when the next scheduled service is due! More

by pollystark Verified Customer Verified Customer

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I was. very impressed with the Valet service that Fermin Mini sent to pick up my car on Longboat Key, Fl. Since we have no dealership in Sarasota that is very impressed with the Valet service that Fermin Mini sent to pick up my car on Longboat Key, Fl. Since we have no dealership in Sarasota that is a great service to provide! More

by pollystark Verified Customer Verified Customer

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They know me and are always looking out for me! Always the best care is taken when I bring in my MINI! Always the best care is taken when I bring in my MINI! More

by sirsabol Verified Customer Verified Customer

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