Courtney Goodgain

Communication with service advisor was poor to nonexistent. Started when I first pulled into the service area. I am used to service advisor coming out to meet me, was told to go to service desk nonexistent. Started when I first pulled into the service area. I am used to service advisor coming out to meet me, was told to go to service desk and was not impressed that they were very professional. Part of service was recall to change seat mechanism fuse. I did not notice it when I picked up the vehicle, but part of the seat cover was hanging out over the edge of the seat. I was able to stick back in, but I am not sure it is secured properly. Makes me question if any of the work was performed properly. Very poor service in my opinion. More

by JUKKA6884 Verified Customer Verified Customer

Print

My first interaction when I arrived and pulled in the bay, was not the best. All the times I have brought my vehicles there, I have been greeted at my car, asked what I was bringing it in for and picture bay, was not the best. All the times I have brought my vehicles there, I have been greeted at my car, asked what I was bringing it in for and pictures take of my car with the IPAD. Then I am walked in to the desk. This time I was standing on the side of my car waiting and watching as other patrons, that had pulled in after me, were being greeted and taken inside. Finally after standing there a while one of the technicians that was walking by told me to go on inside to any one of the desks and someone will help me. Why was I not greeted like the other patrons and how I am accustom? Once I went inside I was checked in, etc. Other than that, it was a pleasant and smooth process. I got a ride home and back to the shop. Good communication on the progress of my service. Updated on what had been done and checked, and my car brought around for me to leave. I was informed that the necessary part for the recall was not in but was ordered. I received a text today notifying me that the part was in and I can schedule for the repair. More

by SONYA.FIELDS Verified Customer Verified Customer

Print

It was easy to get an appointment and they told be of another recall I needed and they would do it at the same time. Friendly people another recall I needed and they would do it at the same time. Friendly people More

by NJREMPE Verified Customer Verified Customer

Print

Staff was very friendly and helpful. Service was completed on time. Had a very good experience at Arapahoe KIA! Service was completed on time. Had a very good experience at Arapahoe KIA! More

by BRIDGETHASTY Verified Customer Verified Customer

Print

They are great, its second time buying in there and always a great experience. highly recommended. always a great experience. highly recommended. More

by CLAU. Verified Customer Verified Customer

Print

Amazing dealership, 5 star service across the board! Highly recommend! The staff was friendly, professional and efficient, speaks volume about their leadership! Highly recommend! The staff was friendly, professional and efficient, speaks volume about their leadership! More

by jgarbe4 Verified Customer Verified Customer

Print

did a good job and I got a ride back home by LYFT. He is good driver He is good driver More

by DAVITA771 Verified Customer Verified Customer

Print

This Dealer's service staff is stellar, courteous and super-professional! I would normally have had to get my own LYFT back to the office and back but Arapahoe KIA picks-that-up... fantastic. thanks guys super-professional! I would normally have had to get my own LYFT back to the office and back but Arapahoe KIA picks-that-up... fantastic. thanks guys!! More

by KKASCH Verified Customer Verified Customer

Print

The customer service here was great. Always appreciate the nice customer service from the maintenance department. Always appreciate the nice customer service from the maintenance department. More

by THESEF7 Verified Customer Verified Customer

Print

they changed my battery, rotated my tires, and cleaned my fuel injectors. overall positive experience. would recommend fuel injectors. overall positive experience. would recommend More

by DMEDITZ Verified Customer Verified Customer

Print