Morgann Hines

Communication with service advisor was poor to nonexistent. Started when I first pulled into the service area. I am used to service advisor coming out to meet me, was told to go to service desk nonexistent. Started when I first pulled into the service area. I am used to service advisor coming out to meet me, was told to go to service desk and was not impressed that they were very professional. Part of service was recall to change seat mechanism fuse. I did not notice it when I picked up the vehicle, but part of the seat cover was hanging out over the edge of the seat. I was able to stick back in, but I am not sure it is secured properly. Makes me question if any of the work was performed properly. Very poor service in my opinion. More

by JUKKA6884 Verified Customer Verified Customer

Print

My first interaction when I arrived and pulled in the bay, was not the best. All the times I have brought my vehicles there, I have been greeted at my car, asked what I was bringing it in for and picture bay, was not the best. All the times I have brought my vehicles there, I have been greeted at my car, asked what I was bringing it in for and pictures take of my car with the IPAD. Then I am walked in to the desk. This time I was standing on the side of my car waiting and watching as other patrons, that had pulled in after me, were being greeted and taken inside. Finally after standing there a while one of the technicians that was walking by told me to go on inside to any one of the desks and someone will help me. Why was I not greeted like the other patrons and how I am accustom? Once I went inside I was checked in, etc. Other than that, it was a pleasant and smooth process. I got a ride home and back to the shop. Good communication on the progress of my service. Updated on what had been done and checked, and my car brought around for me to leave. I was informed that the necessary part for the recall was not in but was ordered. I received a text today notifying me that the part was in and I can schedule for the repair. More

by SONYA.FIELDS Verified Customer Verified Customer

Print

Staff was very friendly and helpful. Service was completed on time. Had a very good experience at Arapahoe KIA! Service was completed on time. Had a very good experience at Arapahoe KIA! More

by BRIDGETHASTY Verified Customer Verified Customer

Print

did a good job and I got a ride back home by LYFT. He is good driver He is good driver More

by DAVITA771 Verified Customer Verified Customer

Print

they changed my battery, rotated my tires, and cleaned my fuel injectors. overall positive experience. would recommend fuel injectors. overall positive experience. would recommend More

by DMEDITZ Verified Customer Verified Customer

Print

Absolutely, this treuly a 5-star dealership. I will always come and recommend a friend. Please keep up this great, impressive, and rewarding work. I will always come and recommend a friend. Please keep up this great, impressive, and rewarding work. More

by FREDERICK1 Verified Customer Verified Customer

Print

The visit was painless and they addressed all of my requests during the visit. They were all friendly and courtesy requests during the visit. They were all friendly and courtesy More

by srosipayla Verified Customer Verified Customer

Print

Professional and very helpful. They answered all of the questions that I had and called in a timely manner when they needed to look into something deeper They answered all of the questions that I had and called in a timely manner when they needed to look into something deeper More

by MKGOLDS14 Verified Customer Verified Customer

Print

I took my car in for a recall and they got it taken care of. The people there were very friendly of. The people there were very friendly More

by BCPAINE Verified Customer Verified Customer

Print

My car was held for 2 1/2 days when I went in for an oil change. I approved one additional correction to the car the first date it was held. For those next two days I had to call to follow up on my car’s st change. I approved one additional correction to the car the first date it was held. For those next two days I had to call to follow up on my car’s status. Brick squeaking was the other fix, my brakes still squeak every day. Additionally, apart around the tires was not properly put back on. It’s missing almost every screw. More

by VMCMAHER Verified Customer Verified Customer

Print