Courtney Goodgain | Page 6

We were expecting a lot of this dealer, and the employee but they disappointed us. We still waiting for a person step up and do something about our experience. employee but they disappointed us. We still waiting for a person step up and do something about our experience. More

by MTZ.ALBERTO73 Verified Customer Verified Customer

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Overall, I felt like the team did a solid job keeping me in the loop and communicating throughout the repair process. I really appreciated them handling all the warranty stuff and getting my engine repla me in the loop and communicating throughout the repair process. I really appreciated them handling all the warranty stuff and getting my engine replaced. My car came in with a completely blown engine and left running again, so I’m definitely thankful for that. That said, things went downhill after I picked it up. As soon as I drove off, I realized the A/C wasn’t working anymore. It had been fine before I brought the car in, but I was told it wasn’t related to the engine work. I didn’t notice until I was about 15 minutes away, and when I called, it didn’t feel like my concern was taken very seriously. I was basically told I’d have to take it in and it wouldn’t be looked at till the end of day if at all that day. All of this happened while I was in the middle of moving out of state, so it’s been really stressful trying to deal with getting my car back to normal. I do think the staff did what they could with the engine repair, and I appreciate that, but I left feeling pretty let down by how everything after that was handled. Honestly, it’s also added to my frustration with owning a Kia in general. More

by KENDALLLEE117 Verified Customer Verified Customer

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Eric was great! He worked really hard to get my family a great deal on a new car. Very easy person to communicate with. Didn’t feel like he was pushing us too hard t He worked really hard to get my family a great deal on a new car. Very easy person to communicate with. Didn’t feel like he was pushing us too hard to come to a decision. More

by SHAMISG Verified Customer Verified Customer

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SUPER nice people! However, my KIA is still sluggish and has some sort of problem that has yet to be determined. However, my KIA is still sluggish and has some sort of problem that has yet to be determined. More

by ATRENNER Verified Customer Verified Customer

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This was a recall and fix of HUD and display. The recall was done quickly. The problem with the HUD lead them down research of software patches when it thurned out to be the physical connection The recall was done quickly. The problem with the HUD lead them down research of software patches when it thurned out to be the physical connection of a cable. I am very pleased that everything is working again. More

by KELEVEMORE Verified Customer Verified Customer

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Great service all around. Everyone was extremely helpful and I’m very happy about my purchase! Everyone was extremely helpful and I’m very happy about my purchase! More

by MEHRDOD1 Verified Customer Verified Customer

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The service team was efficient, communicative, and helpful. My vehicle was completed on time, and the experience was smooth. helpful. My vehicle was completed on time, and the experience was smooth. More

by RPUTTMANN7211 Verified Customer Verified Customer

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My latest visit to Kia was very disappointing. They quoted me 1.5 hours for my oil change, which I had an appointment for. It had been 2.25 hours and I had not heard anything. When I went to ask f They quoted me 1.5 hours for my oil change, which I had an appointment for. It had been 2.25 hours and I had not heard anything. When I went to ask for an update, they told me it was already done but no one had contacted me. The woman at this desk then said to her self “is no one working?” Kia had also provided me with a list of service items to consider. I got a second opinion and was told that Kia had not reinstalled my air filters appropriately and that they had tried to sell me on rear brakes that absolutely did not changing. Super bummed about this experience overall. More

by SBUSHLACK Verified Customer Verified Customer

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The service was excellent. There was no delay in servicing my car and fixing the problems I reported. There was no delay in servicing my car and fixing the problems I reported. More

by BHGEORGE Verified Customer Verified Customer

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Brought in the car at the scheduled time. 10:30am, at 3:30 PM the car was untouched. The phone numbers doesn’t work, you can never get to an actual person. That stupid Pam AI is absolutely no 10:30am, at 3:30 PM the car was untouched. The phone numbers doesn’t work, you can never get to an actual person. That stupid Pam AI is absolutely not helping for absolutely anything. Can’t schedule, can’t transfer. The online app is not allowing schedules (they lifted their shoulders when i told them that). I tried texting the rep and asked him about the status, barely responded, told him i’m finishing work in 30 minutes, had to wait for an additional hour for his reply/excuse. Brought a mailed in coupon that was $25, at payment time, they applied $10 only because “that’s the inly one i have in the system”, despite taking and keeping my $25 coupon. This was the last time doing it here More

by RAMSET Verified Customer Verified Customer

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