Courtney Goodgain | Page 9

I started shopping for cars online a few weeks ago because my 2023 Kia's lease was coming up. I started calling dealerships to get an idea what I would be looking at if I bought the Kia I had or did because my 2023 Kia's lease was coming up. I started calling dealerships to get an idea what I would be looking at if I bought the Kia I had or did a new lease. Arapahoe Kia was very helpful in that endeavor. Other dealerships I spoke with, didn't seem to be interested in talking over the phone. I actually decided to go to Arapahoe Kia because they made an effort to answer my questions to the best of their ability with the information they had over the phone. More

by LDODGE875 Verified Customer Verified Customer

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Jim was great, very responsive and efficient with regard to the sale of our vehicle to the sale of our vehicle More

by BRIANDAMES Verified Customer Verified Customer

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Quincy our sales man was great at explaining the vehicle and the accessories. He was able to answer the questions we had and was very helpful. and the accessories. He was able to answer the questions we had and was very helpful. More

by DLF59 Verified Customer Verified Customer

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Good Dealership with great customer service and friendly/energetic/willing staff to assist with any questions friendly/energetic/willing staff to assist with any questions More

by MSBHAVEN5214 Verified Customer Verified Customer

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Alex was outstanding. The communication kept me informed of my service and when it would be completed. All the work was completed to my satisfaction. Thank you SK The communication kept me informed of my service and when it would be completed. All the work was completed to my satisfaction. Thank you SK More

by KUHLKID2 Verified Customer Verified Customer

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Great customer service! They took care of us and found us the exact vehicle we wanted! They took care of us and found us the exact vehicle we wanted! More

by WHELAN5280 Verified Customer Verified Customer

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The attention to detail was impeccable. I love the one on one attention that I received in addressing my needs. I love the one on one attention that I received in addressing my needs. More

by BDAVIS290 Verified Customer Verified Customer

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Everyone that I encountered was very professional and polite. They walked me through all my options so I could make an informed decision. It was a great car buying experience. polite. They walked me through all my options so I could make an informed decision. It was a great car buying experience. More

by DERRICKD.PAYTON Verified Customer Verified Customer

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If I could give a 0 I would. Terrible customer service and communication. Had multiple people working with us, had to constantly repeat things, very long wait times putting a dep Terrible customer service and communication. Had multiple people working with us, had to constantly repeat things, very long wait times putting a deposit and eventually closing the purchase of the car. Came back with a price with $10k in additional add ons which was just ridiculous during the negotiations. One of the many people working with us kept using the phone and taking other phone calls. When we wanted to go for a test drive 0% left on EV battery and no gas. We did requested not to work with him again, but that didn’t happen until we requested numerous times. When we when to pick the car was told everything was completed. Was not completed, even though we had a list and reviewed it numerous times and the car battery was only 20% charged. To say we were upset was an understatement. This care was a surprise gift for our son. They now have to order things that were missing/ promised, once those come in, have to go back (an hour away from our home), set up an appointment with the person does the needed touch up paint and buffing. One salesperson Joy really did try her best in a very bad situation. Also had to deal with three different managers. The final manager we dealt with Joel did finally try to organize and correct all the things that went wrong. Time will tell if we receive the products they had to order, if the man who does buffing and touch painting is satisfactory and see how long it takes to get this completed. The finance manager was organized with the paperwork. The one discrepancy we ran across using a Colorado funded plan for EV/ PHEV needed the original email with approval from state forwarded to her. Problem we only had a copy of the approval email with the code, had to call and get another original email forwarded to her. The person in charge of the is plan for the state of Colorado said that was not necessary since we had a copy. Just extra aggravation on top of an already horrible experience. More

by ROSANNED Verified Customer Verified Customer

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As before, I was always greeted, and they always told me they would be right with me. No one greeted me when I arrived, and I didn’t know what the process was, since I hadn’t visited a Kia dealership for qu they would be right with me. No one greeted me when I arrived, and I didn’t know what the process was, since I hadn’t visited a Kia dealership for quite some time, the last time being for my car’s anti-lock alarm recall. So I finally went up to the counter and asked a lady, who I found out later was my advisor, Alex. She was typing on the computer and couldn’t take a moment to say hello. All she kept saying was, “We’ll be right with you.” I found out it was Alex, my advisor. At least she was nice enough to give me my invoice since I requested a mail and invoice instead of an email. More

by JENNIKA Verified Customer Verified Customer

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