Courtney Graves | Page 15

Very Friendly and great service in helping get a truck for our son while he is deployed in the military!! for our son while he is deployed in the military!! More

by twd321 Verified Customer Verified Customer

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Went in to buy a 2022 Civic Si on May 6th 2022 around 6:15 pm. My initial Contact / Sales rep Jailene Remirez was not in even though a appointment was scheduled. Walked in to be greeted by Courtney an 6:15 pm. My initial Contact / Sales rep Jailene Remirez was not in even though a appointment was scheduled. Walked in to be greeted by Courtney and i explained why I stopped by. She offered to help. We exchanged pleasantries and went on to discuss the details about the car I was interested in. She was nice enough to negotiate on my trade in and went back and forth to her manager to get me the numbers. Now here’s where the things go south. I am very loyal Honda and Honda of Kenosha’s customer. The offer i was given had almost $5k worth dealer accessories and an additional $2500 of market adjustment bringing the total around 36k plus taxes. Monthly payments of 560$ for 72 months. This car’s actual Msrp is under 29k. I totally understand the current inventory shortage and market adjustment being added by most dealerships. I gave Courtney my counter offer and man i am not even kidding, Her tone changed instantly and she said no, marker adjustment or the accessories will not be taken off. Her tone, the way she handled the negotiations, had a direct impact on my decision to not bless this dealership with by business. I gently said no to her offer but will still be open to negotiate after I discuss it with my wife and said good luck as i was walking out. To my surprise she replied “ I DONT NEED IT”. As local kenosha resident i chose this stealership to get my car’s regular maintenance done and spent almost $1500. I totally understand the current market situation and was willing to work out a deal But the fact that i was treated so rudely by COURTNEY, is going to make me take my business else where. COURTNEY if you’re reading this. I hope you figure out your issues and leave them out the door when you walk in to your work place. More

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This dealership sells more than you request and won’t sell unless you purchase the unnecessary excess they wish to sell. Leading to a markup significantly more than the total purchase prices and appropr sell unless you purchase the unnecessary excess they wish to sell. Leading to a markup significantly more than the total purchase prices and appropriate taxes. More

by 007 Verified Customer Verified Customer

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Courtney made sure that I had everything I needed. Was kept in the loop. And made the buying process as pleasant as possible. Was kept in the loop. And made the buying process as pleasant as possible. More

by schwendiego Verified Customer Verified Customer

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Everyone was very helpful and assistant with my needs. I would refer many people to Honda of Kenosha. I would refer many people to Honda of Kenosha. More

by Latoyathomas0623 Verified Customer Verified Customer

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Friendly and honest people,I’ll highly recommend them. No pressure just straight to point. Love this dealership.Honda in Kenosha Wisconsin No pressure just straight to point. Love this dealership.Honda in Kenosha Wisconsin More

by emang Verified Customer Verified Customer

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I really enjoy my time at honda and got seen with in seconds and dealer was awesome very knowledgeable and wasn’t put us in car that we didn’t wanted. seconds and dealer was awesome very knowledgeable and wasn’t put us in car that we didn’t wanted. More

by taylorkayla528 Verified Customer Verified Customer

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Best place with wonderful employees that make you feel confident in your purchase as well as the care of your vehicle. confident in your purchase as well as the care of your vehicle. More

by BEACHPARKRUBY Verified Customer Verified Customer

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Bought a car and had issues. Worked with Cory trying to resolve the issues. It came Down to not feeling comfortable with the car and I returned it Cory did listen and tried to fi Worked with Cory trying to resolve the issues. It came Down to not feeling comfortable with the car and I returned it Cory did listen and tried to fix the issue. I was To get a refund check mailed to me as I told the guy who helped me that I already paid my credit card. I now have 1300.00 trapped on my card due to an error on your end. More

by msepanski Verified Customer Verified Customer

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The staff is very helpful and the service department has maintained a high level of support maintained a high level of support More

by nsiragusa05 Verified Customer Verified Customer

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