Courtney Graves | Page 14

Very pleasant and personable salesperson, Courtney. Very courteous and helpful. Explained things as lease progressed. Very courteous and helpful. Explained things as lease progressed. More

by jennie621 Verified Customer Verified Customer

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Everyone is very helpful and friendly. It’s a large purchase and can be a little overwhelming but Courtney was so knowledgeable & helpful that it was nothing but a positive experience. She It’s a large purchase and can be a little overwhelming but Courtney was so knowledgeable & helpful that it was nothing but a positive experience. She’s great!! More

by karagunnufsen Verified Customer Verified Customer

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Courtney Graves was great! Thanks so much for hooking me up with the coolest car!! ❤️ Thanks so much for hooking me up with the coolest car!! ❤️ More

by cheryl.radulovic Verified Customer Verified Customer

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Friendly and made me feel valued as a customer. They had an answer for every question and were willing to go out of their way to get answers they were unsure of. They had an answer for every question and were willing to go out of their way to get answers they were unsure of. More

by tpuhrjr Verified Customer Verified Customer

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They were very helpful so I could buy my lease vehicle and hopefully I can check out a newer lease vehicle and hopefully I can check out a newer lease vehicle More

by rollsroyce177 Verified Customer Verified Customer

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Our salesman was great to work with! She made the process super straightforward and did a great job She made the process super straightforward and did a great job More

by nicolepsasser Verified Customer Verified Customer

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Very Friendly and great service in helping get a truck for our son while he is deployed in the military!! for our son while he is deployed in the military!! More

by twd321 Verified Customer Verified Customer

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Went in to buy a 2022 Civic Si on May 6th 2022 around 6:15 pm. My initial Contact / Sales rep Jailene Remirez was not in even though a appointment was scheduled. Walked in to be greeted by Courtney an 6:15 pm. My initial Contact / Sales rep Jailene Remirez was not in even though a appointment was scheduled. Walked in to be greeted by Courtney and i explained why I stopped by. She offered to help. We exchanged pleasantries and went on to discuss the details about the car I was interested in. She was nice enough to negotiate on my trade in and went back and forth to her manager to get me the numbers. Now here’s where the things go south. I am very loyal Honda and Honda of Kenosha’s customer. The offer i was given had almost $5k worth dealer accessories and an additional $2500 of market adjustment bringing the total around 36k plus taxes. Monthly payments of 560$ for 72 months. This car’s actual Msrp is under 29k. I totally understand the current inventory shortage and market adjustment being added by most dealerships. I gave Courtney my counter offer and man i am not even kidding, Her tone changed instantly and she said no, marker adjustment or the accessories will not be taken off. Her tone, the way she handled the negotiations, had a direct impact on my decision to not bless this dealership with by business. I gently said no to her offer but will still be open to negotiate after I discuss it with my wife and said good luck as i was walking out. To my surprise she replied “ I DONT NEED IT”. As local kenosha resident i chose this stealership to get my car’s regular maintenance done and spent almost $1500. I totally understand the current market situation and was willing to work out a deal But the fact that i was treated so rudely by COURTNEY, is going to make me take my business else where. COURTNEY if you’re reading this. I hope you figure out your issues and leave them out the door when you walk in to your work place. More

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This dealership sells more than you request and won’t sell unless you purchase the unnecessary excess they wish to sell. Leading to a markup significantly more than the total purchase prices and appropr sell unless you purchase the unnecessary excess they wish to sell. Leading to a markup significantly more than the total purchase prices and appropriate taxes. More

by 007 Verified Customer Verified Customer

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Courtney made sure that I had everything I needed. Was kept in the loop. And made the buying process as pleasant as possible. Was kept in the loop. And made the buying process as pleasant as possible. More

by schwendiego Verified Customer Verified Customer

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