Courtney Wilson | Page 14

Servicing of my 2018 Frontier SV 4x4 CrewCab Truck Matt and Amanda were outstanding Service Reps, the actual mechanic was very thorough and proffessional. Scott the Service Manager has always been hel Matt and Amanda were outstanding Service Reps, the actual mechanic was very thorough and proffessional. Scott the Service Manager has always been helpful and willing to listen to any problems I had. All the people in the Service Dept were friendly and courteous, they have always made the visit for my Frontier's services a real pleasure. The entire group of service people have always gone out of their way to make sure that my truck was serviced fast and correctly. This is the main reason that I drive over 30 miles to use that Dealers service dept. when I could use a much closer Nissan dealer. More

by rgglover50 Verified Customer Verified Customer

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Working with great people The experience was great these are the best people to , work on your car in the world they have great service . They really care about there custome The experience was great these are the best people to , work on your car in the world they have great service . They really care about there customers. More

by mackandpatricia Verified Customer Verified Customer

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Great service The service was timely. The personal were friendly and concerned. The waiting area was pleasant.. All of the staff seem to care that I had good servic The service was timely. The personal were friendly and concerned. The waiting area was pleasant.. All of the staff seem to care that I had good service. More

by hintonjoannDNC Verified Customer Verified Customer

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Front Brakes Had front brake pads replaced, rotors turned. Brake fluid replaced. Had to return to the service center shortly after leaving. Front brakes wer Had front brake pads replaced, rotors turned. Brake fluid replaced. Had to return to the service center shortly after leaving. Front brakes were roaring, technician had to turn rotors again, said to machine was not working properly. Technician had to repair machine and re-turn rotors. My concern is since rotors had to be turned twice, next time I need brakes. I’ll probably have to buy new rotors. Where if the rotors were only turned once, if machine was working probably. I would have at least one more turn on the rotors, before the rotors are to thin to turn again. More

by colemand Verified Customer Verified Customer

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Best Service Dept in Bham Absolutely great customer service provided! I felt like I was VIP & didn’t have to worry about anything. The guys really took care of my vehicle & ga Absolutely great customer service provided! I felt like I was VIP & didn’t have to worry about anything. The guys really took care of my vehicle & gave me confidence in their abilities. More

by Drill Sergeant Verified Customer Verified Customer

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The customer service was great. The team members show that they care about you. They are detailed in explaining your visit. They make sure you understand what jobs they performed. The team members show that they care about you. They are detailed in explaining your visit. They make sure you understand what jobs they performed. More

by nekeyag Verified Customer Verified Customer

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Very professional and professant The Staff was very professional and had a positive attitude which sometimes means a lot when you've had a long day already. A smile 😃 can brighten a The Staff was very professional and had a positive attitude which sometimes means a lot when you've had a long day already. A smile 😃 can brighten a person's day. More

by RMURPHY189 Verified Customer Verified Customer

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It was okay They were very polite and handle everything with care but there was only one negative about my experience and it was the fact that the "no cooling" cl They were very polite and handle everything with care but there was only one negative about my experience and it was the fact that the "no cooling" cluase was not properly explained to me prior to me signing the contract. More

by Demetriccrosby Verified Customer Verified Customer

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Staff was professional and prompt Good customer service. They were very professional and prompt and I was able to relax in waiting area comfortably while waiting on my car to be servic Good customer service. They were very professional and prompt and I was able to relax in waiting area comfortably while waiting on my car to be serviced. I am so thankful for kind people More

by RMURPHY189 Verified Customer Verified Customer

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TERRIBLE It took me 3 trips to get a window replaced. I called on September 13 and spok with Courtney who ordered my window and was cery profesaional. Had an a It took me 3 trips to get a window replaced. I called on September 13 and spok with Courtney who ordered my window and was cery profesaional. Had an appt the following day on Saturday September 14 with Amanda. Then was told by Amanda they wouldn’t be able to get me and and to come back on Momday and she would give me a loaner vehicle and put the window under my manufacturers warranty. That was a LIE. Then was told by the service manager Scott Fuller that I would have to pay upfront and be reimbursed by my insurance because they did not have a collision center. Scott quoted me $580.50. I left and went back the next day at 9 a.m. and they repaired the window quickly, however the bill was ove $600.00. When I told them what I was quoted by Scott Fuller they corrected the bill like I had a coupon. Nothing was handled professionally and I will NOT go back to that dealer. More

by Shelley Luna Verified Customer Verified Customer

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