Craig Astrein | Page 2

Horrible experience at lease turn in . Greeted by salesman, Craig Asstrain who was very friendly and willing to help until he found out that we were turning in our leased vehicle in favor . Greeted by salesman, Craig Asstrain who was very friendly and willing to help until he found out that we were turning in our leased vehicle in favor of a Lexus. After that we saw a complete attitude shift. He nit picked everything he could and made us pay for a $200 oil change that he said was due on the vehicle. One of the most preposterous things I have ever heard... being required to pay for and conduct an oil change on a vehicle we were turning in??? Shouldn’t that be Mercedes responsibility? Way to stick it to your loyal customers Mercedes Benz of Novi and Craig, who must have forgot that he sold us the Mercedes Benz we had before this one. Never again will you get an ounce of our loyalty. Your business practices are horrible. More

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Exceptional!! Craig is the best! His demeanor is distinguished and is personality is golden!! I’d recommend his services to everyone. Craig is indeed Mercedes’ gold Craig is the best! His demeanor is distinguished and is personality is golden!! I’d recommend his services to everyone. Craig is indeed Mercedes’ gold star!! More

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Awesome overall experience at MB of Novi I would totally recommend this dealership to anyone who is in the market for an MB! The customer service I experienced was beyond exceptional! I feel I would totally recommend this dealership to anyone who is in the market for an MB! The customer service I experienced was beyond exceptional! I feel like this place is an A+, top notch dealership. For me buying my first MB wasn’t just about the car because I could have gotten one anywhere, it was about the overall MB experience. They have definitely made a life long customer here. ?? More

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S Class Craig Astern did an exceptional job from our first meeting to our final delivery. We came in to find a dealer that we felt comfortable with, after our Craig Astern did an exceptional job from our first meeting to our final delivery. We came in to find a dealer that we felt comfortable with, after our old dealership changed hands. After a brief introduction and a general look at their inventory ,we left only to return in 48 hours to purchase our vehicle. More

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Manager Kimberly and Craig are the best sales person , they are so friendly and very fast to do the paper work . Specially Kimberly is on top . We pick up tw Kimberly and Craig are the best sales person , they are so friendly and very fast to do the paper work . Specially Kimberly is on top . We pick up two cars in two years , we are happy with their service . I will tell each and every our family member and friends to contact them . Again very thankful to them More

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My Experience Craig was a pleasure as always to deal with. Professional, personable and focused to make my buying experience a great one. I would always come back Craig was a pleasure as always to deal with. Professional, personable and focused to make my buying experience a great one. I would always come back to this dealer when buying a Mercedes. More

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My first purchase from the dealer. Very satisfied how they treat us. I like the way how salesperson, Mr. Craig took his time to explain everything to us. Definitely I'll tell this to al Very satisfied how they treat us. I like the way how salesperson, Mr. Craig took his time to explain everything to us. Definitely I'll tell this to all my friend and family. More

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Grade A Experience with Craig Astrein I purchased my 1st Mercedes on July 11, 2017, and I must say that the quality of Customer Service that I was given from Craig Astrein was by far the b I purchased my 1st Mercedes on July 11, 2017, and I must say that the quality of Customer Service that I was given from Craig Astrein was by far the best service that I experienced with any Car Sales Consultant. He was helpful, patient, attentive, polite, and professional. He assisted my husband and I with all questions and has since followed up to ensure that we are happy and comfortable with our purchase. I am very pleased with Craig and we plan to buy from him in the future. We didn't allow our poor and rude service from Eric Wheeler to deter us. He was unhelpful, unprofessional, nonchalant, and seemed to not want us there. He over talked us, and didn't even bother to walk us outside to look at the vehicle of our choice...just handed us the keys and pointed in the direction of where the car was parked. Never experienced a saleman so terrible. We left his table to leave to go back to purchase the car from Mercedes in Bloomfield (as our sales person there was very polite) but then remembered that on our way out, Craig spoke and asked if we needed any help. So we decided to come back in and ask Craig to help. Kudos to you for having employees like Craig, because with salemen like Mr. Wheeler, you may lose a lot of possible dedicated and determined customers. More

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Amazing This was by far the most enjoyable transaction I have had in getting a car. My salesman Craig Astrein made is so easy and was so knowledgeable. This was by far the most enjoyable transaction I have had in getting a car. My salesman Craig Astrein made is so easy and was so knowledgeable. More

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I had a tire replacement my service was exceptional as usual and feel that all of the employees I have encountered in the past are are dedicated to their jobs. my service was exceptional as usual and feel that all of the employees I have encountered in the past are are dedicated to their jobs. More

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