Craig Astrein | Page 3

Great!! I received excellent service from everyone including the owner, Lee. I will definitely recommend them to anyone I know and will buying more cars from I received excellent service from everyone including the owner, Lee. I will definitely recommend them to anyone I know and will buying more cars from them in the future. More

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A good experience I worked with Craig and Dean from sales. Both were professional and dean was especially patient in explaining how to use the various features of the c I worked with Craig and Dean from sales. Both were professional and dean was especially patient in explaining how to use the various features of the car. More

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Ignored Terrible customer service. Upon walking in and approaching the receptionist who faces the front door, I was ignored. She did not bother to look up fro Terrible customer service. Upon walking in and approaching the receptionist who faces the front door, I was ignored. She did not bother to look up from her smartphone. I thought maybe she was a customer so I moved on and began looking in the showroom. It was then that she received a call for the dealership and paged someone. Bad first impression. While browsing in the showroom, I saw at least 3 salespeople sitting at their desks with their heads down staring at their smartphones. It's almost as if they were deliberately trying to ignore me. Bad second impression. When a salesman did finally ask me if I needed some help, I told him I was interested in a pre-owned vehicle in the future and wanted to see if there is enough headroom. Basically just doing research. He directed me to the brand new vehicle in the showroom and walked away. Bad third impression. I spent another 15 minutes in the showroom as the only customer and was never again asked if I needed assistance or had any questions. Needless to say, I will not be going to Mercedes-Benz of Novi when it's time to purchase a vehicle. More

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Outstanding and Excellent Service Great staff and technicians. They made sure that my needs were taken care off. They made sure that we were hydrated and not hungry. Other service cent Great staff and technicians. They made sure that my needs were taken care off. They made sure that we were hydrated and not hungry. Other service centers don't provide this level of care. It was quite impressive. More

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I am in the market for a new car that I am ready to pay cash (Check) full price for. I test drove a car and moment I walk back into the dealership two sales people said "You took a very long time, this was cash (Check) full price for. I test drove a car and moment I walk back into the dealership two sales people said "You took a very long time, this was the only car we had for a test drive". I was out for about 30 - 40 minutes. The sales person who was supposed to work with me even went to the extent of saying it was common sense (as if I am a stupid person). By the way I am the customer and you never call a customer stupid. No one had told me how long I could drive to test the car or that others were waiting. I had taken the care for a short drive and to show it to my wife for her input. In the end we as buyer have a lot of choices and definitely do not deserve to be treated like DIRT. More

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