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Craig Carnes
Craig Carnes at Leith Nissan
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Craig Carnes

Service Manager

Leith Nissan

2100 Autopark Blvd.
Cary, NC 27511

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1 Review of Craig Carnes

June 18, 2020

Dealership Rating
Employee Rating

"Failure to adequately address customer concerns"

- rkollauf

Bryan is egocentric. Not customer oriented. Cares nothing about longer term relationships. We began our journey on a dispute over the INFAMOUS Nissan CVT issue in the Rogue. It is well known. There have been service bulletins, court cases, and warranty claims up the wazoo. Not to mention the media and known consumer complaints. We bought the car preowned but prechecked. After a year the airbag warning indicator issue started. $2000 later and no help from dealer or Nissan for a safety fully contained item that should NEVER fail. Seriously, never had one fail in 20+ vehicles many owned over 10 years. We bit the bullet. Now a few months later the CVT light issue. $2000 more and this employee didn't care. Basically said the fail happens in their cars with MANY fewer miles. Basically admitting the lack of proper engineering and triggering the warranty for a particular purpose and warranty of fitness issue. But will not assist customer in the price. Neither will the service manager or Nissan (forget about the dealer general manager - never felt he needed to return a call). This dealership has no reason to exist and Bryan doesn't even pass calls to his manager as requested, in fact, intercepts them. He should be barred from ever being a service advisor again. Unfriendly, unethical, seriously devoid of any entrepreneurial culture. A real bad egg. Stay away from this dealership and Nissan generally and if you must go here; NEVER let Brian be your advisor.

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Other Employees Tagged: Bryan Neal, Mike Jurasek

Jul 01, 2020

Leith Nissan responded

Hi, Richard. We were surprised to see this review especially since we did try and help by discounting the repair for you. You also approved all repairs and your daughter picked up the vehicle with no complaints. We are regretful to learn of your impression of our dealership, our team, and our service advisor. The dealership works with the manufacture for any manufacturing defects, the manufacturer decides what is covered by warranty or recall not the dealership and any recalls and warranty repairs due to a manufacturer defect or safety issue must be approved by NissanUSA. Since your daughters vehicle is out of warranty we offered to call Nissan Consumer Affairs to see if they could help with the costs of repair. Our service manager Craig reached out to you and was able to provide you with more information so that you understood the service being performed on your daughter's vehicle. You indicated you understood the information you were provided with and gave the approval to complete the work on the vehicle. Craig talked to Mike the General Manager and told him based on the conversation that everything was fine and that you understood the repairs being done. You may still contact Nissan Consumer Affairs at (800) NISSAN-1 to create a case regarding this issue to see if any possibility of be reimbursed something from them.

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