Craig Courtney
Craig Courtney at Taylor Chrysler Dodge Jeep Ram

Craig Courtney | Page 8

Finance Director

Taylor Chrysler Dodge Jeep Ram

1497 North State Route 50
Bourbonnais, IL 60914

5.0
1,032 Reviews
5.0

1,032 Reviews

Write a Review

Dealership Experience

12 yrs, 4 mos

Industry Experience

13 yrs, 7 mos

Languages Spoken

English English

1032 Reviews of Craig Courtney

April 03, 2025

Dealership Rating
Employee Rating

It's been the worst car buying experience in the 11 cars I've bought from Taylor Dodge, and will most likely be my last. First the resistall that they force you to buy is a joke. I've used spray waxes that More

by Chris Mancuso
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Apr 04, 2025

Taylor Chrysler Dodge Jeep Ram responded

Thank you for your feedback. We truly regret to hear about your recent experience at Taylor Chrysler Dodge Jeep Ram in Bourbonnais Illinois, especially given your long history with us. We understand your frustration regarding the ResistAll product, the upfit concerns, and the missing items you were expecting at delivery. This is not the level of service we strive to provide, especially to loyal customers like yourself. Your concerns are valid and we want to make this right. We encourage you to contact us directly at (815) 935-7900 so we can personally address the remaining issues and work toward a resolution. We hope to have the opportunity to regain your trust.

May 02, 2025

Taylor Chrysler Dodge Jeep Ram responded

We sincerely apologize that this issue has remained unresolved. This is not the experience we want anyone to have here at Taylor Chrysler Dodge Jeep Ram. Please know that your concerns have been escalated, and our General Manager and ownership are now personally investigating the matter. We appreciate your patience and will be reaching out to you directly to work toward a resolution.

May 02, 2025

Chris Mancuso responded

4 months and still no resolution, apparently this is the level of customer service you provide.

April 01, 2025

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Employee Rating

We had a great experience purchasing our Jeep Grand Cherokee at Taylor Chrysler Dodge and Jeep. The salesperson, Brandon Scroggins was wonderful to work with. Also, the Finance Manager, Craig Courtne More

by Happy Customer
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jim Crosswell, Brandon Scroggins

Apr 04, 2025

Taylor Chrysler Dodge Jeep Ram responded

Thank you for your incredible loyalty and for choosing Taylor Chrysler Dodge Jeep Ram in Bourbonnais Illinois for the 12th time! We are thrilled to hear that Brandon Scroggins, Craig Courtney, and Jim Crosswell made your Jeep Grand Cherokee purchase a smooth and stress-free experience. Our team takes pride in providing a no-pressure, professional approach, and it means so much to know that you continue to trust us. Your recommendation is truly appreciated, and we look forward to serving you again in the future! Enjoy your new Grand Cherokee!

April 01, 2025

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Employee Rating

The people at Taylor Chrysler Jeep and Dodge always treat us like family. This was our 12th car we purchased from them. We are so appreciative of their “no pressure” sales approach. I highly recommend the More

by Tammy Albrecht
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jim Crosswell, Brandon Scroggins

Apr 04, 2025

Taylor Chrysler Dodge Jeep Ram responded

Thank you for your loyalty and for choosing Taylor Chrysler Dodge Jeep Ram in Bourbonnais Illinois for the 12th time! We are honored to have earned your trust over the years and are thrilled to hear that our team continues to provide a no-pressure, professional experience. Your recommendation means the world to us, and we truly appreciate your support. Enjoy your new vehicle, and we look forward to helping you again in the future!

March 29, 2025

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Brandon took all the fear of buying a used car that I saw on their website so easy. Never once did I feel uncomfortable. He talked me through every step of the process. Kept me informed of what was going to More

by Tinker12bell19
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Brandon Scroggins

Mar 31, 2025

Taylor Chrysler Dodge Jeep Ram responded

Thank you for sharing your experience with Taylor Chrysler Dodge Jeep Ram in Bourbonnais Illinois! We’re so glad to hear that Brandon made your car-buying process easy and stress-free. It’s great to know he kept you informed every step of the way and ensured you felt comfortable throughout. Your kind words mean a lot, and we truly appreciate your recommendation. Enjoy your new car, and let us know if we can assist you in the future!

March 26, 2025

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Employee Rating

I had a great experience at Taylor Chrysler! I love my new Jeep Wrangler Sahara! More

by Casschap
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: David Alvarez, Mark Craig

Mar 27, 2025

Taylor Chrysler Dodge Jeep Ram responded

Thank you for choosing Taylor Chrysler Dodge Jeep Ram in Bourbonnais Illinois! We’re thrilled to hear you had a great experience and that you’re loving your new Jeep Wrangler Sahara. Enjoy every adventure in your new ride, and we look forward to helping you again in the future!

March 26, 2025

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Employee Rating

I found a Jeep Gladiator on their website and was basically purchasing the unit site unseen. Cody and the entire team were fantastic. They answered all of my questions. I expected to be hit with hidd More

by Rummy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Cody Knapczyk

Mar 26, 2025

Taylor Chrysler Dodge Jeep Ram responded

Thank you for sharing your experience with Taylor Chrysler Dodge Jeep Ram in Bourbonnais Illinois! We’re thrilled to hear that Cody and our team provided a seamless and transparent buying process, especially with a sight-unseen purchase. We pride ourselves on honesty and customer satisfaction, so it’s great to know everything exceeded your expectations. We truly appreciate your recommendation and look forward to assisting you again in the future. Enjoy your Jeep Gladiator!

March 24, 2025

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Brandon is a stand up man and a great salesman. Always takes care of us, willing to make a good deal and fair trades. More

by bbelluso
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jim Crosswell, Aaron Hendershot, Brandon Scroggins

Mar 25, 2025

Taylor Chrysler Dodge Jeep Ram responded

Thank you for your kind words and for trusting Taylor Chrysler Dodge Jeep Ram in Bourbonnais Illinois! We’re glad to hear that Brandon consistently provides excellent service and works hard to offer fair deals and trade values. Your continued support means a lot to us, and we look forward to assisting you again in the future. Enjoy your vehicle, and thanks for choosing Taylor Chrysler Dodge Jeep Ram!

March 22, 2025

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Employee Rating

Brandon Scroggins was a great dude he helped me get into a wrangler with no problems I highly recommend! More

by Cantondeloach
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Chipper Crosswell, Jim Crosswell, Brandon Scroggins

Mar 24, 2025

Taylor Chrysler Dodge Jeep Ram responded

Thank you for the great review and for choosing Taylor Chrysler Dodge Jeep Ram in Bourbonnais Illinois! We are glad to hear that Brandon Scroggins made the process smooth and helped you get into your new Wrangler with no problems. Your recommendation means a lot to us, and we look forward to helping you again in the future at Taylor Chrysler Dodge Jeep Ram! Enjoy your new Wrangler!

March 19, 2025

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Employee Rating

Great dealership that always works hard to make a good and fair deal. Brandon Scroggins is a great salesman. More

by bbelluso
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jim Crosswell, Brandon Scroggins

Mar 20, 2025

Taylor Chrysler Dodge Jeep Ram responded

Thank you for the great review and for choosing Taylor Chrysler Dodge Jeep Ram in Bourbonnais Illinois! We are happy to hear that you had a positive experience and that Brandon Scroggins provided excellent service. Our team works hard to ensure every customer gets a fair deal and a smooth car buying process. We appreciate your kind words and look forward to assisting you again at Taylor Chrysler Dodge Jeep Ram!

March 18, 2025

Dealership Rating
Employee Rating

My dad has been a customer with Taylor Dodge for a few years now, so when it was time to buy we decided to go there! Working with Brandon was great experience! I came in and was very clear on what I was More

by mariagberrones
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Brandon Scroggins

Mar 19, 2025

Taylor Chrysler Dodge Jeep Ram responded

Thank you for sharing your wonderful experience with Taylor Chrysler Dodge Jeep Ram in Bourbonnais Illinois! We are so glad you chose to continue your family's tradition of working with our team when it was time for your new vehicle. It is great to hear that Brandon provided such patient and attentive service, making sure you found the perfect vehicle for you and your daughter. We are thrilled that you are loving your new car and appreciate your kind words and recommendations. We look forward to welcoming you and your family back to Taylor Chrysler Dodge Jeep Ram for years to come!

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