It's been the worst car buying experience in the 11 cars
I've bought from Taylor Dodge, and will most likely be my last. First the resistall that they force you to buy is a joke. I've used spray waxes that
I've bought from Taylor Dodge, and will most likely be my last. First the resistall that they force you to buy is a joke. I've used spray waxes that have lasted longer then their so called ceramic coating. Secondly the vehicle I bought was upfitted with a lift and bigger tires. The speedometer was not recalabrated amd the front axle was not centered under the vehicle at the time of delivery. Those two issues have been resolved though. There are two items that were supposed to be on/with my delivery, but were not. I was charged for them but yet to receive them. My sales person and a sales manager were made aware of this, and still nothing has been done to rectify the issue. I feel as if my time, money, and loyalty to this dealership is not valued. My household is done supporting Tayor Dodge!!!!!
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by Chris Mancuso
Apr 04, 2025 -
Taylor Chrysler Dodge Jeep Ram responded
Thank you for your feedback. We truly regret to hear about your recent experience at Taylor Chrysler Dodge Jeep Ram in Bourbonnais Illinois, especially given your long history with us. We understand your frustration regarding the ResistAll product, the upfit concerns, and the missing items you were expecting at delivery. This is not the level of service we strive to provide, especially to loyal customers like yourself.
Your concerns are valid and we want to make this right. We encourage you to contact us directly at (815) 935-7900 so we can personally address the remaining issues and work toward a resolution. We hope to have the opportunity to regain your trust.
May 02, 2025 -
Taylor Chrysler Dodge Jeep Ram responded
We sincerely apologize that this issue has remained unresolved. This is not the experience we want anyone to have here at Taylor Chrysler Dodge Jeep Ram. Please know that your concerns have been escalated, and our General Manager and ownership are now personally investigating the matter. We appreciate your patience and will be reaching out to you directly to work toward a resolution.
May 02, 2025 -
Chris Mancuso responded
4 months and still no resolution, apparently this is the level of customer service you provide.
We had a great experience purchasing our Jeep Grand
Cherokee at Taylor Chrysler Dodge and Jeep. The salesperson, Brandon Scroggins was wonderful to work with. Also, the Finance Manager, Craig Courtne
Cherokee at Taylor Chrysler Dodge and Jeep. The salesperson, Brandon Scroggins was wonderful to work with. Also, the Finance Manager, Craig Courtney was equally cordial and patient with us. We always appreciate the GM/Owner, Jim Crosswell’s thoughtfulness during the purchasing process. Buying a vehicle can be stressful but the folks at Taylor relieve the stress by their “no pressure” sales approach. I would recommend them to anyone looking to buy a new or used vehicle. This was our 12th vehicle we have purchased at Taylor. We are so thankful for their professionalism throughout the process.
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by Happy Customer
Other Employees Tagged:
Jim Crosswell, Brandon Scroggins
Apr 04, 2025 -
Taylor Chrysler Dodge Jeep Ram responded
Thank you for your incredible loyalty and for choosing Taylor Chrysler Dodge Jeep Ram in Bourbonnais Illinois for the 12th time! We are thrilled to hear that Brandon Scroggins, Craig Courtney, and Jim Crosswell made your Jeep Grand Cherokee purchase a smooth and stress-free experience. Our team takes pride in providing a no-pressure, professional approach, and it means so much to know that you continue to trust us. Your recommendation is truly appreciated, and we look forward to serving you again in the future! Enjoy your new Grand Cherokee!
The people at Taylor Chrysler Jeep and Dodge always treat
us like family. This was our 12th car we purchased from them. We are so appreciative of their “no pressure” sales approach. I highly recommend the
us like family. This was our 12th car we purchased from them. We are so appreciative of their “no pressure” sales approach. I highly recommend them to anyone looking to buy a new or used vehicle. They will treat you fairly and with complete professionalism.
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by Tammy Albrecht
Other Employees Tagged:
Jim Crosswell, Brandon Scroggins
Apr 04, 2025 -
Taylor Chrysler Dodge Jeep Ram responded
Thank you for your loyalty and for choosing Taylor Chrysler Dodge Jeep Ram in Bourbonnais Illinois for the 12th time! We are honored to have earned your trust over the years and are thrilled to hear that our team continues to provide a no-pressure, professional experience. Your recommendation means the world to us, and we truly appreciate your support. Enjoy your new vehicle, and we look forward to helping you again in the future!
Brandon took all the fear of buying a used car that I saw
on their website so easy. Never once did I feel uncomfortable. He talked me through every step of the process. Kept me informed of what was going to
on their website so easy. Never once did I feel uncomfortable. He talked me through every step of the process. Kept me informed of what was going to happen in each step and I was informed about each step, credit check, financing, even fixing a minor issue with the car. If you are thinking of purchasing a used or new car, please see Brandon. I felt like I was family and you will feel the same way. Thank you so much for eveything.. Loving my new car.
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by Tinker12bell19
Other Employees Tagged:
Brandon Scroggins
Mar 31, 2025 -
Taylor Chrysler Dodge Jeep Ram responded
Thank you for sharing your experience with Taylor Chrysler Dodge Jeep Ram in Bourbonnais Illinois! We’re so glad to hear that Brandon made your car-buying process easy and stress-free. It’s great to know he kept you informed every step of the way and ensured you felt comfortable throughout. Your kind words mean a lot, and we truly appreciate your recommendation. Enjoy your new car, and let us know if we can assist you in the future!
I had a great experience at Taylor Chrysler!
I love my new Jeep Wrangler Sahara!
I love my new Jeep Wrangler Sahara!
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by Casschap
Other Employees Tagged:
David Alvarez, Mark Craig
Mar 27, 2025 -
Taylor Chrysler Dodge Jeep Ram responded
Thank you for choosing Taylor Chrysler Dodge Jeep Ram in Bourbonnais Illinois! We’re thrilled to hear you had a great experience and that you’re loving your new Jeep Wrangler Sahara. Enjoy every adventure in your new ride, and we look forward to helping you again in the future!
I found a Jeep Gladiator on their website and was
basically purchasing the unit site unseen. Cody and the entire team were fantastic. They answered all of my questions. I expected to be hit with hidd
basically purchasing the unit site unseen. Cody and the entire team were fantastic. They answered all of my questions. I expected to be hit with hidden fees or issues with the Jeep, but everything was perfect. I highly recommend Cody and Taylor. It was a fantastic experience.
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by Rummy
Other Employees Tagged:
Cody Knapczyk
Mar 26, 2025 -
Taylor Chrysler Dodge Jeep Ram responded
Thank you for sharing your experience with Taylor Chrysler Dodge Jeep Ram in Bourbonnais Illinois! We’re thrilled to hear that Cody and our team provided a seamless and transparent buying process, especially with a sight-unseen purchase. We pride ourselves on honesty and customer satisfaction, so it’s great to know everything exceeded your expectations. We truly appreciate your recommendation and look forward to assisting you again in the future. Enjoy your Jeep Gladiator!
Brandon is a stand up man and a great salesman.
Always takes care of us, willing to make a good deal and fair trades.
Always takes care of us, willing to make a good deal and fair trades.
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by bbelluso
Other Employees Tagged:
Jim Crosswell, Aaron Hendershot, Brandon Scroggins
Mar 25, 2025 -
Taylor Chrysler Dodge Jeep Ram responded
Thank you for your kind words and for trusting Taylor Chrysler Dodge Jeep Ram in Bourbonnais Illinois! We’re glad to hear that Brandon consistently provides excellent service and works hard to offer fair deals and trade values. Your continued support means a lot to us, and we look forward to assisting you again in the future. Enjoy your vehicle, and thanks for choosing Taylor Chrysler Dodge Jeep Ram!
Brandon Scroggins was a great dude he helped me get into
a wrangler with no problems I highly recommend!
a wrangler with no problems I highly recommend!
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by Cantondeloach
Other Employees Tagged:
Chipper Crosswell, Jim Crosswell, Brandon Scroggins
Mar 24, 2025 -
Taylor Chrysler Dodge Jeep Ram responded
Thank you for the great review and for choosing Taylor Chrysler Dodge Jeep Ram in Bourbonnais Illinois! We are glad to hear that Brandon Scroggins made the process smooth and helped you get into your new Wrangler with no problems. Your recommendation means a lot to us, and we look forward to helping you again in the future at Taylor Chrysler Dodge Jeep Ram! Enjoy your new Wrangler!
Great dealership that always works hard to make a good
and fair deal. Brandon Scroggins is a great salesman.
and fair deal. Brandon Scroggins is a great salesman.
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by bbelluso
Other Employees Tagged:
Jim Crosswell, Brandon Scroggins
Mar 20, 2025 -
Taylor Chrysler Dodge Jeep Ram responded
Thank you for the great review and for choosing Taylor Chrysler Dodge Jeep Ram in Bourbonnais Illinois! We are happy to hear that you had a positive experience and that Brandon Scroggins provided excellent service. Our team works hard to ensure every customer gets a fair deal and a smooth car buying process. We appreciate your kind words and look forward to assisting you again at Taylor Chrysler Dodge Jeep Ram!
My dad has been a customer with Taylor Dodge for a few
years now, so when it was time to buy we decided to go there!
Working with Brandon was great experience! I came in and was very clear on what I was
years now, so when it was time to buy we decided to go there!
Working with Brandon was great experience! I came in and was very clear on what I was looking for as to budget and needs for a vehicle, He made sure to find a vehicle working in my price range and a car suitable for my daughter and I! He made the shopping and buying process smooth and easy! He was patient with all my questions and reassured me that I was making the best decision! He wasn’t trying to be just “another sales guy” I will be returning, and will recommend my family and friends to see Brandon and the Taylor Dodge team! And currently obsessed with my New Car!
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by mariagberrones
Other Employees Tagged:
Brandon Scroggins
Mar 19, 2025 -
Taylor Chrysler Dodge Jeep Ram responded
Thank you for sharing your wonderful experience with Taylor Chrysler Dodge Jeep Ram in Bourbonnais Illinois! We are so glad you chose to continue your family's tradition of working with our team when it was time for your new vehicle. It is great to hear that Brandon provided such patient and attentive service, making sure you found the perfect vehicle for you and your daughter. We are thrilled that you are loving your new car and appreciate your kind words and recommendations. We look forward to welcoming you and your family back to Taylor Chrysler Dodge Jeep Ram for years to come!