Craig Douglas
Craig Douglas at Ken Ganley Ford Norton

Craig Douglas

Finance Manager

Ken Ganley Ford Norton

2835 Barber Rd
Norton, OH 44203

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4.9
501 Reviews
4.9

501 Reviews

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501 Reviews of Craig Douglas

May 30, 2025

Dealership Rating
Employee Rating

Desmond Norvell is the best salesma. Been buying vehicles for decades from him at Ken Ganley Auto in Barnerton OH. Every aspect of trade-in to purchase was smooth and precise. More

by roberta.rininger
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Desmond Norvell, Matt Palffy

May 30, 2025

Ken Ganley Ford Norton responded

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with great service. We thank you for choosing Ken Ganley Ford Norton!

May 25, 2025

Dealership Rating
Employee Rating

Sean was very knowledgeable and helpful and quick to respond to any questions I had. They helped get my payment to where I needed it to be to keep me in budget. Great dealership. More

by Jordanreiss89
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: John Chapman, Sean Pangburn

May 25, 2025

Ken Ganley Ford Norton responded

We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future!

May 23, 2025

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Employee Rating

Great dealership with a good selection at fair pricing. Great customer service purchased a used f150 with 3600 miles on it. More

by dawnprokop6
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: John Chapman, Sam Adrian

May 23, 2025

Ken Ganley Ford Norton responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ken Ganley Ford Norton.

May 12, 2025

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It was the best experience I have had at a car dealership fast and efficient. Thank you More

by zachsay24
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Sean Pangburn

May 13, 2025

Ken Ganley Ford Norton responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else.

May 03, 2025

Dealership Rating
Employee Rating

Sam and Desmond thank you for the purchase of my New Ford F-150… You guys made the purchase fast and easy…. Thank you More

by ckuss66
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 03, 2025

Ken Ganley Ford Norton responded

Thanks for your feedback on your recent visit to Ken Ganley Ford Norton. It's great to hear that we were able to assist you and that you had such a positive experience.

May 03, 2025

Dealership Rating
Employee Rating

Our experiences with Ganley have always been awesome for 54 years! Our company is proud to do business with them and this vehicle purchase was so easy and smooth. We’ve purchased many over the years and the More

by Lisa Devenport
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Franco D. Casalinova

May 03, 2025

Ken Ganley Ford Norton responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

April 26, 2025

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Employee Rating

A very nice dealership. Clean, bright and comfortable. Easy access off of the highway. Had the vehicle we were looking for. More

by Mark2124
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 27, 2025

Ken Ganley Ford Norton responded

Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback.

Apr 28, 2025

Ken Ganley Ford Norton responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

April 19, 2025

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Employee Rating

I had the pleasure of working with Des while purchasing my new Ford F-150, and I couldn’t be more impressed with the experience! From start to finish, Des was knowledgeable, patient, and genuinely interest More

by Amanda
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 19, 2025

Ken Ganley Ford Norton responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ken Ganley Ford Norton.

April 19, 2025

Dealership Rating
Employee Rating

Desmond was very nice and helpful. He was very funny 2nd time having him as a salesman and both times was great experiences. Will always ask for Desmond when we come here. More

by Brendakm64
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Desmond Norvell, John Chapman

Apr 19, 2025

Ken Ganley Ford Norton responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else.

April 17, 2025

Dealership Rating
Employee Rating

Thank you Ganley Ford for a wonderful experience! !! Desmond and Sam are great salesman... Desmond set up our phones and Sam went over the new vehicle... Sam has the nicest eyes, just like a cat!!!! More

by jean
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 17, 2025

Ken Ganley Ford Norton responded

We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future!

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