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Craig Ebel

Overview Reviews (211)

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Craig Ebel

Sales

Jim Ellis Buick GMC Mall of GA

3600 Buford Drive
Buford, GA 30519

I'm imported from Detroit and received a B.S. in Management at Madonna University in Livonia, Michigan. My family and I are grateful for being a part of the local North Georgia community since 1998. I believe in treating people the way that I would like to be treated myself and enjoy helping others.

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4.9

211 Reviews

Overview Reviews (211)

Dealership Experience

16 yrs, 1 mo

Industry Experience

25 yrs, 5 mos

Specialties & Trainings

Buick/GMC Certified Sales Specialist

Courtesy Vehicle Specialist

GM Pre Owned Certified Sales Consultant

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4.9

211 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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211 Reviews of Craig Ebel

July 26, 2026

Dealership Rating

Employee Rating

Disappointed, I was sent an estimate, but when I went to pay, it was significantly higher! The charges were inflated from the estimate… Why send an estimate if it’s not valid! It’s not rocket science, oil c pay, it was significantly higher! The charges were inflated from the estimate… Why send an estimate if it’s not valid! It’s not rocket science, oil change & fuel filter… Those are the same charges every time…. When I asked about why, I didn’t get a straight answer…. The service writer acted like it’s normal to do that… That’s just not good customer service… More

by EDDIECORREA

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Sami Karaki, Ken Wang, Charles Prayor

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Jul 28, 2026 -

Jim Ellis Buick GMC Mall of GA responded

Thank you for taking the time to share your feedback. I sincerely apologize for the frustration and disappointment you experienced during your recent visit. I understand your concern regarding the difference between the estimate you received and the final amount charged. When an estimate does not closely align with the final invoice, it can understandably create confusion and erode trust, especially for routine maintenance services such as an oil change and fuel filter replacement. Just as importantly, I regret that we did not provide a clear and satisfactory explanation when you asked about the increase in cost. At our dealership, we strive to be transparent and communicate openly with our customers regarding pricing and service recommendations. Based on your experience, it is clear that we fell short of those expectations, and for that, I am truly sorry. Your feedback is valuable and has been shared with our team so we can review the situation and ensure we are providing clearer communication regarding estimates, final charges, and any changes that may occur during the service process. We appreciate your business and would welcome the opportunity to discuss your concerns further and work toward restoring your confidence in our service department. Please feel free to contact me directly at your convenience. Thank you again for bringing this matter to our attention.

July 05, 2026

Dealership Rating

Employee Rating

I have bought several cars from the Jim Ellis dealership ... Craig Ebel ... and very pleased with all my visits and dealings/purchases. ... Craig Ebel ... and very pleased with all my visits and dealings/purchases. More

by LILRSMITH

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Craig Ebel

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Jul 08, 2026 -

Jim Ellis Buick GMC Mall of GA responded

Our staff is committed to providing each of our clients with the best automotive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 06, 2026

Dealership Rating

Employee Rating

Sami has been very helpful since the first GMC I purchased there in 2022. The sales team wanted to make sure I was truly satisfied before I left the dealership and I was. Thanks. purchased there in 2022. The sales team wanted to make sure I was truly satisfied before I left the dealership and I was. Thanks. More

by CLASSLEADER2001

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Sami Karaki, Jovan Riley

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Jun 08, 2026 -

Jim Ellis Buick GMC Mall of GA responded

We're happy you found our staff to be so supportive during your experience here at Jim Ellis Buick GMC Mall of Georgia. Feel free to reach out to us if you need anything. Have a wonderful day.

May 20, 2026

Dealership Rating

Employee Rating

The staff were very helpful, friendly and professional during the time we’re there. I really appreciate their professionalism as far as I remember. during the time we’re there. I really appreciate their professionalism as far as I remember. More

by Luis

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Ken Wang, Dmytro Darahan

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May 23, 2026 -

Jim Ellis Buick GMC Mall of GA responded

May 12, 2026

Dealership Rating

Employee Rating

Third vehicle from Jim Ellis GMC and Craig. Great experience again. Love the truck. Thanks guys. Great experience again. Love the truck. Thanks guys. More

by bwilcox

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Sami Karaki

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May 15, 2026 -

Jim Ellis Buick GMC Mall of GA responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We look forward to your next visit! Take care!

April 16, 2026

Dealership Rating

Employee Rating

Craig saved the deal! Excellent man. Sam embarrassed me on first trade in offer. Finance super quick and nice. New phone system is a disaster. Enclave Great vehicle. Excellent man. Sam embarrassed me on first trade in offer. Finance super quick and nice. New phone system is a disaster. Enclave Great vehicle. Thanks More

by DWIGHTMANNING

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Jason Dowdy, Sami Karaki , Loaner car lady working on Saturday!

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Apr 20, 2026 -

Jim Ellis Buick GMC Mall of GA responded

We really appreciate your feedback! If you have any further questions, please don't hesitate to reach out!

April 14, 2026

Dealership Rating

Employee Rating

I asked about Road Force Balance due to an out round tire. No help whatsoever. tire. No help whatsoever. More

by dogslaves1472

Verified Customer

Service Price Transparency

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Tom Floystrop

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Apr 26, 2026 -

Jim Ellis Buick GMC Mall of GA responded

We would like to have a better understanding about your experience. Please reach out to us at (770) 872-0884 at your earliest convenience and we will do our best to resolve this with you.

April 09, 2026

Dealership Rating

Employee Rating

It was a smooth process. I was not pressured to look at anything other than the car I was interested in. Craig was very patient, helpful, and pleasant during the entire proce I was not pressured to look at anything other than the car I was interested in. Craig was very patient, helpful, and pleasant during the entire process. More

by Db262655

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Craig Ebel

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Apr 12, 2026 -

Jim Ellis Buick GMC Mall of GA responded

We're happy to hear you had such a positive experience with our team! We do hope we can be of assistance in the future. Take care!

April 06, 2026

Dealership Rating

Employee Rating

Transparent process. Everyone lived up to their commitments and promises. Craig was great to work with. Everyone lived up to their commitments and promises. Craig was great to work with. More

by tbarton4

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Sami Karaki, Jovan Riley

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Apr 11, 2026 -

Jim Ellis Buick GMC Mall of GA responded

We really appreciate your feedback! If you have any further questions, please don't hesitate to reach out!

January 24, 2026

Dealership Rating

Employee Rating

Everyone was kind and worked us in a professional and friendly manner to get a reasonable deal. Love the truck! friendly manner to get a reasonable deal. Love the truck! More

by DELL0

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Sami Karaki, Jovan Riley

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Jan 25, 2026 -

Jim Ellis Buick GMC Mall of GA responded

We are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!